Address: London Rd, Coventry, CV3 4LP, United Kingdom
Phone: +442476518100
Rating: 4.8
based on 221 reviews.
Customer Service
Pros:
"Honestly couldn’t be better service!"
"The friendly team members at Lexus Coventry made me feel welcome and although I am not the easiest of car-buyers I never felt pressured."
"Brilliant service didn't have to do anything. Lexus picked up my car from my home, carried out the annual service/health-check and delivered it back to me all nice and clean and shiny."
"Kept informed of progress and car ready and nicely valeted as arranged."
"The receptionist that greets you was very friendly and helpful."
"I highly recommend Lexus Coventry. Professional service."
"The best customer service I have experienced at a dealer, I have my Lexus serviced here and they are always so helpful and I'm never made to feel like a bother."
Cons:
"Lexus refused to repair it under the warranty by playing the 'wear and tear' card, informing me that is was corroded due to damage."
"A week later trying to programme the sat-nav before a journey we discovered that the map was out of date... They were adamant that I would have to pay £225 for a one-hit update."
"I had a problem with the suspension on my Lexus and I took it to the local Lexus dealers for them to investigate. As my car was a number of years old they either did not want to investigate the problem or could not be bothered. I found them most unhelpful."
"Apparently Lexus Coventry don't have any capacity to do smart repairs to a car interior so I have to take my car elsewhere."
"Visited Lexus Coventry to test drive a CT200h. Initial service was great and the car was as expected. Agreed salesman would call me back with a part exchange price for my car. Never heard from the salesman again."
"I spend £800 to fix an issue with the DPF. I took it back in the same or worst condition."
"The quality of Lexus service is one of the worst I have ever encountered."
Sales Experience
Pros:
"We visited Lexus Coventry to view, and eventually buy an IS300h. Ben Wilson was attentive and helpful and a pleasure to deal with."
"Stuart Manser has made my first time buying experience at car dealership so easy and smooth."
"Our sales consultant was Ashley who was very friendly, professional and meticulous in his approach."
"I travelled up from Sussex to collect my Approved Lexus from Listers today. I have to say that of all the dealerships I've bought a car from in the past Listers are up there as one of the best for customer service."
"I've been a customer of Lexus Coventry since 2018. Throughout that time, all aspects of the service provided have been excellent."
"I would give more than 5 stars if I could! I've never experienced such great customer service at a car dealership before."
"I would thoroughly recommend Listers, not just for the competitve pricing but for the whole experience."
Cons:
"I was offered and accepted a deal on a brand new vehicle by the assistant sales manager Ashley and sales manager Jaat in September 2022 from Lexus Coventry. Unfortunately when the vehicle arrived in March 2023, Ashley and Jaat left then business which meant that I had to deal with the new sales assistant manager Paul and the head of sales Jools. When meeting Paul and Jools, they completely disregarded the offer which was given to me back in September 2022."
"However, although it was a full week from test driving and then leaving a deposit to actually picking the vehicle up, it was discovered that the vehicle couldn't be taxed as the warranty had expired and there was no MOT."
"When we first saw the car we noticed a series of scratches on the tailgate... However when we collected the car the scratches were still there."
"The only reason I haven’t awarded 5 stars is because at the final hurdle, before collection, I wasn’t comfortable being pressured to pay a large sum of money prior to actually seeing and checking over the vehicle."
"They’ve been very manipulative, misleading and money grabbing."
"Paul and Jools were extremely unprofessional and impolite. Their customer service is ridiculous and unbelievable."
"A shame really as I probably would have bought the car if a reasonable figure was offered. Not really the service expected given the brand's reputation."
After Sales Support
Pros:
"The service team were fantastic in going over every aspect of my car with me."
"I did have a non-mechanical issue with the car within a week of the purchase, this is where they really proved their worth as I was given a fantastic after sales service."
"Really helpful service team. Appreciated lift too and from station."
"I am delighted to have purchased my Lexus but also to have found this dealership who I expect to deal with for ever!"
"The best customer service I have experienced at a dealer, I have my Lexus serviced here and they are always so helpful and I'm never made to feel like a bother."
"I have just purchased my first Lexus and I couldn't be more pleased with every aspect of the procedure."
"I am very happy with my new NX350H now that a couple of teething problems have been resolved."
Cons:
"So we have a 2015 car without a functioning boot and this so called quality company won't touch it for less that £2000!"
"I now do not trust Lexus or their warranty."
"Lexus Coventry followed up with me because they said they would like to help... Guess what - same answer! A pair of struts from them is £1800 plus fitting, £2037 in total. No help at all."
"When you phone and are put on hold you are bombarded with messages telling you how wonderful it is to be a part of the Lexus family... if you buy a used Lexus you are just dealing with another second-hand car dealer."
"Unfortunately, I have a niggle with the new car, and so I've booked it in to Lexus Coventry as my local dealer."
"I associate Lexus with engineering excellence and am therefore very disappointed with a modification that was made to the car by Lexus UK before its arrival at Coventry."