Allen Ford Warwick Reviews Summary

Customer Service

Pros:

• "Nav, was amazing, he was personable without being over the top."
• "Please give special kudos to Sanj and Rob for me!"
• "Thank you for all the help yesterday and today in helping me pick my next used car it's been an emotional experience to the end thank you Paul for being patient with us."
• "Many thanks to Bradley and Allen Ford, Tachbrook, Warwick."
• "Great service from Allen Ford Warwick."
• "I received great service from Manni in the sales team."
• "The customer service received from start to finish was excellent."

Cons:

• "Disgusted with the treatment of customers."
• "Terrible Customer Service, never been to a dealer before where a sales advisor is so cagey and actively discourages you from buying a car that you want."
• "Tried to buy a £8000+used car and the sales team was not great on communication after paying deposit."
• "When I finally get the car, just after having left Ford, the fuel light is on... Very poor customer service, they just don't care about you."
• "Once the car was stolen, Dealership not interested.Had to endure extremely rude phone-calls from ford credit for an outstanding balance."
• "Travelled 86 miles to view and test drive a Focus that was advertised to have parking sensors, electric folding mirrors, satnav, climate control and half leather seats. When I got there it had none of the above."
• "Terrible service. Unfriendly, unhelpful staff."

Vehicle Condition and Readiness

Pros:

• "The car was ready earlier than expected which was pleasing."
• "Car was ready when I needed to collect and use it."
• "The car was presented to me in immaculate condition on the day I picked it up."
• "The car arrived quickly and is brilliant."
• "Attentive and helpful salesman, car in great condition that was prepared well before I picked it up with minor blemishes fixed to my satisfaction."
• "A great experience from ordering to collection at Allen Ford Warwick."
• "The whole sales process and picking up the car went smoother than anticipated."

Cons:

• "had taken a service plan out this was the last one thank god as I wont be going back .staff are rude absolutely no manners was given a courtesy car wasn't even told were it was when I did find it was dirty inside not even covid cleaned as it should have been."
• "I cannot even open the car with the keys anymore."
• "After recently getting an MOT and service done, paintwork had been taken off the whole of the right wing mirror."
• "I requested to see the car, it was filthy and had a scuff on the passenger door."
• "Turned out to not be the colour I expected or a hybrid."
• "Took my ford fiesta in for a service and health check... after having a health check and saying the car is in good condition it was actually dangerous to drive."
• "Very bad experience, I bought a used car (13000 miles), it took me a very very very very long time to get the car because of dealer mistakes."

Staff and Sales Team

Pros:

• "Sanj was amazing dealer. I came in and looked at cars for my father because of his medical condition. Sanj found the perfect car."
• "Harvey, who was very personable."
• "Very impressed with Josh who ensured the process of purchasing and part exchange was as smooth as possible."
• "I dealt with Raj who kept me updated on the status of my vehicle and provided me with a replacement car while mine was being repaired he came across very friendly and professional."
• "James had a lot of patience and explained everything thoroughly."
• "Vaughan was absolutely fantastic everything he said he would do he did."
• "The team are all fabulous especially Harvey who was friendly and courteous."

Cons:

• "Stay away from Allen Ford especially if one of the reasons you would use them is for there 12 month warranty."
• "Absolutely awful service, my dad brought a £12k car off them 6 months ago, recently the washers for his screen have broke, he took it back to them, they charged him £15 for a courtesy car, now they’re telling him that he has to pay to have it fixed even though the car came with ONE YEAR warranty."
• "Despicable garage. Duping an older lady for £275 for an oil/ filter change on a 1.0 fiesta."
• "The salesman was forceful/pushy towards completing a sale on multiple occasions."
• "The worst of the worst when it comes to Ford. Avoid like the plague."
• "Sales manager is in need of a serious customer care training policy. has no idea on car pricing and valuations cars are well over priced."
• "The Sales Representative wasn't helpful at all."