Hartwell Dunstable Ford, MS-RT & Transit Centre Reviews Summary

Customer Service

Pros:

• "As usual incredible customer service from the team in the service department, Lee was absolutely brilliant."
• "Had amazing service from the team and Rachel in the Service dep."
• "Special thanks for Rachel and her crew. Recommended for everyone."
• "Rachel and Mo are a credit to Hartwell ford dunstable service dept. Rachel has been brilliant with helping resolve a situation with another dealer (not Ford's)."
• "Absolutely brilliant service the staff are very welcoming they keep you up to date on everything and deal with things very quickly."
• "Lisa Burrows in Service went that extra extra mile to complete a superior service."
• "Had the airbag ECP replaced. Can not fault the service staff, they were extremely friendly and helpful."

Cons:

• "I had also sent an email to Neil asking where the second half of my refund is and got no response."
• "Not great service, no updates from them at all."
• "God help you if you need to order parts, they don't answer the phone."
• "Ordered parts through them. No call to tell me parts were in. Spent 2 hours calling them. Had to email a manager to get through. Collected the parts and they were wrong. Utterly useless. Avoid avoid avoid."
• "Disgusting customer service!! Recently visited the show room (to which I was the only customer inside) couldn't see anybody in the commercial side to went over to the cars to which I was greeted by a obnoxious salesman doused in so much aftershave my eyes were watering."
• "Absolutely disgusting customer service on the services side. Rude, never answer the phone or return your phone calls."
• "Customer service from Lisa and Charlotte is poor. They contradict each other and their requirements change without informing the customer."

Sales Experience

Pros:

• "We walked in and within two hours we had driven the car, negotiated a price and booked the car along with appropriate add ons."
• "Our salesman was Paul and the experience was one of the best I have had at a dealership."
• "I dealt with Tatenda, one of their sales team and he REALLY went out of his way to make sure the whole process was super-smooth and stress-free; he really is a credit to their business."
• "I cannot recommend Hartwell Fiat enough and especially Antony, who was fantastic, and made the experience of buying my new car the best one I have had."
• "Sales guy Paul could not help me enough, resulting in finding me a fantastic car well within my budget."
• "Had a amazing service from Paul and Matt, they both worked very hard to make sure that I could be accepted with my dream car! Would highly recommend doing business with Paul, he is an excellent fellow."
• "The salesmen are great and there wasn't any pressure in buying the car."

Cons:

• "Wanted to test drive the new Mk7 fiesta but was told I can only have a test drive if I was 'definitely going to buy' the car."
• "Wayne Miller used car sales manager. Is a liar."
• "Awful experience inquired about purchasing a new vehicle the staff really could not be bothered."
• "I will not advise anyone to patronise this garage."
• "Absolutely diabolical service, took my car in for a repair on a part that was bought by them at the same venue which turned out to be faulty."
• "THE ABSOLUTE WORST DEALERSHIP EVER."
• "Absolutely terrible. I took my works van in at 8.00 received a call at 11.00am stating my vehicle was about to go in for its service. At 4.00pm no call from them so went there to find my vehicle in exactly the same place that i had left it at 8.00am."

Vehicle Quality

Pros:

• "This is THE place to purchase a Ford, no question."
• "I bought my amazing car from them and she will never go to anyone else for her requirements."
• "The car is immaculate and I drove home an extremely happy person today."
• "Purchased my 2020 puma st today & I couldn’t be happier with the service I was provided."
• "I’m over the moon, and she even came back from her service lovely and clean."
• "Very happy with the customer service at Hartwell and with my new Ford."
• "I bought my Fiesta from this dealership and have had it regularly serviced by them."

Cons:

• "They wore down to the wire and could have blown at any time. Disgusting."
• "Old wheels - as the ones advertised on the van were stolen by a member of their staff and swapped for their old ones!"
• "Cracked side skirt and bodged with silicon."
• "Purchased a new MR-ST from these in March. Vehicle was supposed to be brand new but on arriving home we found various scratches over the seats, a sliding door that was not fitted correct."
• "Deep scratches and dents on body work."
• "Bought a fiesta. Bad move from these cowboys. No rear mats 2 scratches and the passenger side door speaker is blown."
• "Spent +£16k on a car that was just over 3 years old that had various minor blemishes."

Service Efficiency

Pros:

• "I cannot thank the staff enough, I showed up unannounced with a car full of children needing help with a faulty valve and they quickly got me booked in."
• "They really went above what was required of them given it was my error."
• "Had my car serviced and m.o.t dropped the car off went into town to then get a phone call to say it was ready to pick up Lisa and Rachel where very helpful and friendly."
• "Great service from the gentleman I met when I took my company car there."
• "The communication right the way through to collecting my van was excellent."
• "The first time that we have been to Hartwell Dunstable and can only say we were more than pleased with the service, advice and attention accompanied with excellent manners from Conor Goodger."
• "The service and help from Sharlene the service manager was above and beyond and made a stressful situation just that bit easier!"

Cons:

• "The reported issue was not resolved but was offered a probability gesture 😞."
• "I was there to fix my car traction light and dashboard light defect... ended up with the garage for over 48hrs without any positive result."
• "Service department charge extortionate prices. Supposed to have the job done in two days. Dropped the car there and had the car ready for pick up after eight days."
• "They didn't even change the pollen filter.... they diagnose that my headlight bulbs and one side bulb are not work, they fix it just for 77£, horrible, never back there again...."
• "Was due a new van shortly most certainly won't be using Hartwell especially in light of previous reviews."
• "I would avoid the service centre here, invent issues that don’t exist on your vehicle, quoting ludicrous amounts to rectify."
• "Absolutely useless sales team. No one communicates."