Kwik Fit - Bromsgrove Reviews Summary

Customer Service

Pros:

• "Dave Shergold helped me immediately, he was brilliant!"
• "Dave & the team dealt with my car both speedily, professionally and sympathetically."
• "Very helpful and knowledgeable guys! Especially Lewis, thank you for fixing my car on such short notice."
• "Reece was really friendly on arrival, something that’s not always been the case in the past."
• "Very helpful team, especially Joerg who seemed to go the extra mile."
• "The person who supported me was clearly knowledgeable and the work was done quickly and with care and consideration."
• "Guys were really helpful when my van rental broke down."

Cons:

• "Not the friendly face of KwikFit."
• "It's a shame when you book in for a particular time only to find that they will do it when they are ready."
• "Manager trying to say it's nothing to do with them."
• "Was having difficulty with my car last Saturday afternoon... The manager didn't seem interested in helping me at all."
• "After being there personally and asking for some prices that they could not provide on the spot, they took my contact number telling they will call. No call or anything."
• "When I arrived at 8, I was told 'we are closed, you’ll have to come back later' Unhelpful and unapologetic for what had been arranged."
• "Poor service went there with a flat tyre. Told the guys just wanted the cheapest tyre they do... so difficult just to get tyre changed."

Quality of Work

Pros:

• "Very professional technical on top."
• "Brilliant. The waiting room was clean and fresh with free water and hot drinks."
• "Had a fantastic experience at kwick fit bromsgrove... Luke dealt with my tyre swiftly and was great."
• "Bromsgrove Kwikfit had previously changed a punctured tyre for me, efficiently on a Sunday."
• "Always trust these to give good advice and do the right thing."
• "I was served by Saeed who dealt with me professionally and courteously."
• "The tyres however were excellent and cheap."

Cons:

• "The fitter had not reset the tyre pressure warning so I had to return."
• "Not even worth 1 star. Pre booked appointment car was on ramp for 80 minutes to change 2 tyres!"
• "Waited 1 hour and 30 mins to find they had changed the wrong tyre."
• "They took ages to fit despite the fact I was the only car they had in and then they lost my car key."
• "Was supposed to have checked tracking as well but I ran out of time."
• "Waste of time, employee refused to repair a simple puncture as they were going to close in 25 minutes."
• "Hand over of keys and documentation was rather abrupt."

Facility and Comfort

Pros:

• "Used a few times for servicing and tyres/brakes... Nice waiting area with toilets, TV and coffee machine."
• "Brilliant. The waiting room was clean and fresh with free water and hot drinks."
• "Price for an MOT was reasonable."
• "Professional, friendly and chatty staff."
• "The team at Bromsgrove were great."
• "Amazing service! Under promised & over delivered."
• "Excellent service by professional staff."

Cons:

• "The service was poor and the employees uncommunicative and uncooperative."
• "To compound the problem the waiting area in the Bromsgrove depot was dirty and unkempt and coffee machine had no supplies of either coffee or milk."
• "Although complimentary tea and coffee were advised in the waiting room none were evident."
• "Perfunctory acknowledgement when I arrived for prebooked MOT."
• "Makes you feel like your an inconvenience."
• "Cheap prices, cheap service - you get what you pay for."
• "Do Not get your car Mot,d here..had a Mot .Brake discs were deemed Dangerous.Should be towed home."