Formula One Autocentres - Sittingbourne Reviews Summary

Customer Service

Pros:

• "Polite and courteous."
• "I was greeted by a gentleman called Paul and from start to finish, he couldn't have been more helpful."
• "The management and the top management corrected the issue promptly, and I was impressed by the customer service to ensure things were corrected for me."
• "When we got there, all the staff from the guy on the desk to the guy with the dirty hands was so friendly and helpful."
• "Good, honest, helpful service."
• "Brilliant communication. No pressure to spend."
• "Friendly welcome, Professional service waited in customer waiting room, was all tidy and clean."

Cons:

• "The worst service I've had, I left the car at 10 am and at 2 pm no one has done anything? and they haven't even moved?"
• "Very unhelpful they ended up losing my locking nut to my car and couldn't help with replacing it or getting the wheels off."
• "Despite booking on line a time for a new tyre, they had no knowledge of this at the branch when I arrived."
• "I'm very very disappointed with the lack of customer service and lies."
• "Booked in for MOT and master service, dropped off vehicle at 8.30 and was told I'd recieve a call once ready for collection, however by 15.00 I still had not heard from them."
• "Awful experience!! Absolute no customer service!! Ryan! He is the most rude and least helpful colleague at the branch."
• "Absolutely appalling customer service!"

Pricing and Charges

Pros:

• "Quoted me £620, we all know going to the dealer directly is more expensive."
• "They quoted me an amazing price for 2 tyres and I got a quick appointment too!"
• "First I submitted a price match on 27/12/19 as ATS were offering a pair of identical Avon tyres for £20 cheaper."
• "Good range of tyres at competitive prices."
• "Best value MOT around."
• "The tyres were fitted ok and the price was cheapest in my area."
• "Overall great. Excellent prices. Friendly polite staff."

Cons:

• "A warning to anyone going to FORMULA ONE. They are not to be trusted!!!"
• "I HAD TO TAKE THEM TO COURT!!"
• "If you are a lone female who doesn't know much about cars, avoid this company like the plague."
• "The way this garage scams and takes advantage of young girls is disgusting. Couldn’t recommend any less."
• "Terrible con do not use - sales/prices online seem promising & competitive. But, when you’re booked in and they’ve got the vehicle the additional expense is nothing but preying on those who wouldn’t question it."
• "Rip off merchants! They wanted over £400 for a master service as you have to pay extra for spark plugs and anti-freeze."
• "If I could have awarded no stars, I would have. I took my car for an MOT and interim service last week... An estimate of £600. When I said that I would take it elsewhere, he offered to lower the quote!"

Efficiency and Reliability

Pros:

• "Brought my vehicle to Formula one autocentre at 08:27 hours and by 10:00 hours that morning was ready for collection."
• "Got front tires changed and fuel saver service done with geometry allignment done... They done well at the end."
• "Our sons car just had mot... F1, actually commented on what a clean car it was."
• "They kept us advised at every stage of the required repairs which were finished efficiently and to an excellent standard."
• "I took my vehicle in last week Friday for MOT an hour early for my appointment at 10:30 hours. I got a voice mail from Formula one autocentre by 10:31 hours that day my vehicle was ready for collection."
• "Very professional and quick service. Went there of a Air conditioning recharge and cleanse. I was very satisfied with the service."
• "The team managed to repair my car rather than replace simply a component."

Cons:

• "Formula one Autocentres was my worse experience in a garage. I took have changed my brake pads and front disks in January. In May, my car started to do some noises when I was pressing the brakes."
• "Bad service my dad took his car in because engine light was on when they sorted that they tried to get my dad to fix a car light that wasn’t nothing wrong with and other things basically a rip off would not recommend to anyone."
• "Booked online a week in advance. Turned up on the day and dropped the car off. Ten minutes later I received a call to say the tyres didn't come in."
• "We recently took my car for a light bulb change at formula one garage only to be told 3 days after drop-off that the car had a starter motor issue."
• "The greatest rip off of my life. Appauling service, messed my plans and work schedule to the core."
• "Had a tyre replacement booked a week in advance. Turned up and got told 'sorry mate the tyre machine's broken'."
• "Put car in for rear brakes and discs etc also asked them to charge front pads whilst car was in received phone call to tell me front pads were fine but there was extras on rear it hasn’t been four weeks since work was carried out I now have grinding and wobbling on front when braking."