Kwik Fit Plus - Slough - Bath Road Reviews Summary

Customer Service

Pros:

• "The customer service was brilliant and they were unbelievably efficient."
• "It was fantastic services and they were very polite all of them wore masks and when they say the time that it will be done by it was done by that time."
• "The work required and costs involved were explained clearly to me and the staff at the centre were professional and polite with good communication."
• "Dropped in without an appointment, Liam and Pardeep were very helpful, I was seen to immediately."
• "Will always recommend them to anyone I know."
• "Superior professional and excellent customer service delivered at this garage."
• "Great customer service thanks to hounslow kwik fit for all this."

Cons:

• "They're not too good with providing updates."
• "Store Manager Danny Martin was so rude."
• "Called multiple times over several days - no answer."
• "Staff constantly looking and laughing. Absolutely ridiculous. will not be returning."
• "Today I went in at 14:10 to get 2 tyres changed and get my wheels alignment. They called me at 1720 told me they have changed the tyres and can't do wheel alignment I waited there all that time no communication terrible customer service."
• "Where to start? Well for starters, the manager (the one with the bald head) is just about the rudest person I've ever met."
• "All the other customers were complaining on how long it was taking."

Efficiency and Professionalism

Pros:

• "Harry completed my picture repair very quickly and efficiently."
• "Kyle and P gave great service and let us know through the entire journey what was going on and how long they would be."
• "Recently purchased a tyre for my car and had it replaced from the team at Kwik Fit Slough. Even though, it's still lockdown within the UK the Kwik Fit team did there best to have my car tyre fitted in about 20 minutes."
• "Our technician was Abdul who did an extremely thorough check on all tires and finally identified which tire had a slow leak."
• "Every time I dropped in - no appointment- and they professionally sorted the problem out at competitive or even no cost."
• "Professional, reliable and efficient. Friendly staff with very good customer service received."
• "The staff has been excellent here at Kwikfit slough."

Cons:

• "I thought that I went to top service but I was wrong. They are not professionals. I was expecting full inspection of the car and I get car half checked!"
• "They can't understand alignment, done wrong alignment of my car."
• "Two hours and 45 minutes to replace 2 front tyres."
• "Took them 3 hours to change one tyre and do tracking."
• "Despite advertising aircon recharging being available every day of the week, there's no way of knowing if you can get it done in advance as they don't answer the phone."
• "Despite having an appointment my car was still sat there for a good 20 minutes before it was taken in."
• "I was worried about the quality of service here and it seems to me that they lack a system to check and verify the quality of their own work."

Value and Honesty

Pros:

• "Very good value for money."
• "Did not try and force a sale on new valves or sensors."
• "They finally matched the dealer price less £5 and fixed it."
• "Best bit nobody tried to oversell products! Would use them again!"
• "The tyres themselves were not as cheap as I could have bought elsewhere, but for the £20 saving, given the ease and convenience, it wasn't worth it."
• "With the 10% off deal on Bridgestone A005 all weather tyres it was the best price anywhere."
• "Good price on tyres but don't fall for their wheel alignment scams."

Cons:

• "I won't be using Kwikfit again. Bad attitude and it turns out extortionate prices on all parts that they fit."
• "They jumped at the chance to get me to buy 4 new tyres with the first price they gave me at £600."
• "They tried selling me another tyre I didn’t need."
• "Nothing but Fraudulent con-men."
• "Tricky Staff as they will never give you proper answer and always in hurry, lied about using Audi recommend engine oil but used an alternate same type."
• "They are just interested in ripping people off."
• "Total rip off asked to change parts on a vehicle and charged me after I inspected the vehicle the job was not done nor the part was replace on one side."