Maidenhead Tyres & Autocare Reviews Summary

Customer Service

Pros:

• "Friendly staff who care, great prices and great service."
• "Really friendly, helpful, efficient service."
• "Excellent service from Tom and we will always be loyal to this company."
• "Outstanding customer service."
• "Staff is very friendly services are amazing."
• "The guys were very professional and friendly to every customer who was there."
• "The staff are very friendly and make you feel welcome."

Cons:

• "The whole experience was slow & frustrating and the staff were very unfriendly."
• "Either incompetent or economical with the truth."
• "Very rude not even so much as a sorry."
• "Really shocked by lack of customer service."
• "Last time I did not write a thing but this time I can't help myself. Because of unprofessional people work there someone will get killed."
• "Hi. Phone call off The owner threatened me this morning. My brakes. They were poorly fitted My back brakes. Are dangerous."
• "Came in to check rear wheel alignment... I got my refund back and left premises with misalignment!!!"

Quality of Work

Pros:

• "Alignment was done and servotronic steering was reset - solving all issues and making a very happy customer indeed."
• "They don’t rip you off!!"
• "Fast, transparent and honest."
• "Prices are competitive and quality of work is very high."
• "The work is always carried out to a high standard and a quickly as possible."
• "The quality of workmanship is excellent."
• "Always a great, honest and reliable service."

Cons:

• "Well. First went in to change my exhaust last year which was exhausting in itself. Took them 3 attempts."
• "Having to get my steering shaft replaced due to a fault that happened when I got my tyres and wheel alignment done at this garage."
• "I had a bad experience having 20” diamond cut wheels on my BMW damaged/scratched twice whilst doing the services."
• "The tracking was done for a 2WD vehicle despite mine being 4WD."
• "Having to get my steering shaft replaced... they didnt take the responsibility and was gonna charge me another £360 for it to be replaced."
• "Came in to check rear wheel alignment... I got my refund back and left premises with misalignment!!!"
• "Hi. Phone call off The owner threatened me this morning. My brakes. They were poorly fitted My back brakes. Are dangerous."

Value for Money

Pros:

• "They looked me up on their system and said the tyres I had got last time had gone up in price but was more than happy to honor the price I had paid before."
• "Stock is well priced and high quality."
• "They work so fast and can sometimes fit you in at short notice."
• "They look after both mine and my wife’s car, this morning we have a flat I ordered a new online with the guys, got there they inspected the tyre and done me a repair, for 10% the cost of a new tyre!"
• "Genuinely honest and decent people! I took my car in for what I thought was a new tyre as I had a slow puncture, but they managed to check the tyre, found nothing wrong with it, reseated and sealed it and replaced the same one for a fraction of the price."
• "They will try and match or even beat prices."
• "Gave me such a good price for a top of the range tyre."

Cons:

• "However, that evening I did check online and even Halfords were offering the same tyre for nearly 25% less (incl. fitting)."
• "I was given a quote for this which I felt was much too high."
• "Prices turned out to be quite high."
• "Tried to give me a quick service on two replacement tyres unfortunately the delivery driver was not in the plan. I ended up with a proposed 30 min wait stretching to 2 hours."
• "Was told tyres were bald and needed 2 new ones... my brand new and unused spare tyre... was taken from my boot and replaced with a worn tyre."
• "I then realised my brand new and unused spare tyre... was taken from my boot and replaced with a worn tyre."
• "However, that evening I did check online and even Halfords were offering the same tyre for nearly 25% less (incl. fitting) so I'd recommend you do a proper and thorough research before agreeing."

Facilities

Pros:

• "Very comfortable waiting area with TV, decent coffee and wifi so you can work while you wait."
• "A clean and comfortable waiting area is also a bonus."
• "The waiting room is clean and a nice place to wait for the work to be done."
• "The waiting room is spacious and very clean - you're never waiting longer than promised."
• "Ample of space in the front of the shop at a convenient location for Maidenhead and anyone travelling on the M4."
• "Nice new modern facilities."
• "The waiting area is a nice and roomy with water, toilets and magazines to read."

Cons:

• "After sitting there for over an hour car still had not even been looked at."
• "The only thing stopping from giving 5 stars is the fact it's a sit and wait process you are not able to book in advance and waiting times can be fairly long."
• "Tried to give me a quick service on two replacement tyres unfortunately the delivery driver was not in the plan. I ended up with a proposed 30 min wait stretching to 2 hours."
• "The waiting time can be long at times due to a large number of customers."
• "I went to have an MOT here which in itself took forever."