The Marlow Donkey Reviews Summary

Atmosphere & Cleanliness

Pros:

• "Nice atmosphere, will definitely be back again."
• "The place was very clean and tidy."
• "From the onset the place was very appealing, menu options were great, reasonable prices and fantastic outdoor area with comfortable seating."
• "Very cosy environment and exceptionally friendly staff! Will definitely go back if I am in Marlow again!"
• "It’s an absolutely fantastic atmosphere."
• "Warm, friendly atmosphere."
• "What a lovely, cozy pub."

Cons:

• "We noticed dirty tables with used glasses for the duration of our stay."
• "The garden area was in a dirty unkempt state, again unclean tables, and general neglected."
• "Outdoor area needs a little TLC as one of the benches had a collapsed seat so couldn't be used and just generally needs a little love."
• "Cleanliness of the whole pub and glasses, never seen so many dirty glasses and the toilets are disgusting they smell of urine and not a nice place to do the normal standard things in life."
• "No hand soap in the disabled toilet or the gents. In the middle of a pandemic!"

Service & Staff

Pros:

• "The staff were really friendly and helpful."
• "The meal was well cooked, the service was very good."
• "The staff in this place are exceptional."
• "Attentive service from the staff."
• "The team working were brilliant and really friendly."
• "Friendly and helpful staff."
• "The staff were helpful and kind. Thank you Natasha for making it a nice experience."

Cons:

• "No lock in men's toilets."
• "The 2 staff were sat opposite us on their phones."
• "I think there should have been more than two person in the bar so as to help limit waiting times."
• "You offer a App ordering services but the staff are NOT very quick as delivering the order to busy just chatting to each other at the end of the bar !!"
• "Some of the other staff could and should learn from her as the younger chap with half up hair looked stoned to be frank 😂."
• "Food was fine but the service was extremely slow, also when I went to order drinks at the counter I stood for 5 minutes being ignored until I gave up and walked out."
• "Manager was aggressive from the start, wanted to not let us in even though we booked!"

Food Quality

Pros:

• "Great food, well priced, will return."
• "Popped in on Wednesday for a meal with a friend as we were on a walk from Cookham. We had the mixed grill which was delicious!"
• "The food was amazing. We had a number of tapas/small plates to share and each was exceptional."
• "Consistently tasty food that's good value."
• "Had a really nice meal with great service and a decent latte."
• "Excellent Mixed Grill and really good value."
• "The new burger and blue cheese my daughter had was good."

Cons:

• "The food wasn’t even very good but we were all so hungry by this point we ate it and left."
• "Awful food!!!....had a meal here last night as a celebration. This was the worst meal I have ever had no question. Food seemed stale? Utterly tasteless and Definitely microwaved."
• "Our meals tasted like surface cleaner or bleach, vile chemical taste."
• "Food was mediocre. Mash had been microwaved..and was stiff."
• "Avoid sausage and mash."
• "The pie was frozen and microwaved, better off buying a stale pie that's been sat at the back of the fridge in a chippy for a few years."
• "The worst fish and chips I've ever had."

Value & Pricing

Pros:

• "Really good value."
• "All sold at a very reasonable price."
• "Proper pub. By the station. Away from the town on the way to gossmore recreation ground and the rugby club. reasonably priced food. Kids welcome afternoon and early evening. BIG beer garden."
• "Great satisfying food at very reasonable prices."
• "Great family pub. Quality, reasonably priced food and a great selection of beers."

Cons:

• "Very disappointing, waited 3/4 hour for food. After reminding, food arrived not hot and had been hanging around a while."
• "Poor service..waited ages for food and had to go up twice to ask where our dessert was."
• "Food is nice and comes fairly quick when its not busy, but is a bit expensive for what it is."
• "Just a slab of grizzle served with ok veg."
• "The kids burgers were thin and crispy, burger baps dry and stale tasting."