Bears Paw Reviews Summary

Staff and Service

Pros:

• "Staff were really lovely and service was very quick."
• "The waiter was polite and helpful."
• "I would like to thank James he was such a lovely lad and he was so lovely and polite."
• "Staff were very friendly and efficient."
• "Very friendly staff as well, wouldn't hesitate to visit again!"
• "Mark the manager and all the staff are so welcoming!"
• "The staff were excellent very friendly."

Cons:

• "Staff didn't seem that bothered."
• "Staff were a little slow to response and serve."
• "Only 2 stars for service due to recent new staff - have asked one particular member of staff for a Real Cider twice now and she laughed at me thinking I was joking."
• "One staff member was a but rude and only one cider available on tap."
• "We sat & we waited until we had to call over a member of staff who were not even acknowledging us."
• "Service was appalling. Waited for over an hour for food."
• "Got response with attitude when I asked how long will it be more."

Food Quality

Pros:

• "The food was nicely cooked and presented."
• "Food was amazing and such a variety for a pub!!"
• "Must try the roasted mushroom pie with creamy mash...... Best pie I've had in years!!!"
• "The food was fresh, tasty, plentiful and reasonably priced."
• "Ate here for my husband's birthday. He had the mixed grill and I had the lasagne. Both meals were outstanding."
• "Great fish and chips, good price too."
• "Food was good. Mix grill was good."

Cons:

• "Gravy very thick you couldn't pour it."
• "The Gammon tasted like it had been marinated in salt it was disgusting."
• "Fish and chips arrived overcooked and the steak toastie was not very nice so just ate the steak."
• "Our food was really disgusting please change your chef!!!!! The food was oversalted, soggy, and overall inedible."
• "Very disappointed with food in bears paws this evening... what came out for my mother was Mush which looked like it had been liquidised."
• "The fish batter was absolutely over cooked on the outside but not cooked enough on the inside the fish was watery."
• "The wraps came cold as if straight from the packet and the Yorkshire pudding wrap which was the gamon one was also just warm."

Ambiance and Setting

Pros:

• "The style of the pub due to its age, makes you feel like your part of history."
• "Lovely beer garden that is very large!"
• "Beautiful building."
• "Decorated for the festive season so was very cosy too."
• "First time visit superbly decorated for Halloween. Homely proper pub with huge choice of food which we found plentiful and absolutely excellent."
• "Nice traditional old pub interior and atmosphere."
• "The outside 'secret' garden is cosy and very welcoming with heaters and TVs in every corner."

Cons:

• "It was cold indoors, many people were sat in coats not great when you have gone in to eat."
• "The table was sticky, hadn't been wiped. Also the menu's were sticky...."
• "Funky smell on the way to the toilets which is off putting."
• "Terrible pinch point at the bar. They could move one or two tables and make it a much more comfortable experience."
• "It's a little dark so keep that in mind. I think it's quite cozy."
• "The pub itself could do with a bit of a clean. The old chewing gum pressed up against the stone wall wasn't very desirable."
• "Put right next to dog poop."

Value and Pricing

Pros:

• "Food perfect for price bracket."
• "They do have real ale."
• "Freshly cooked generous meals from a varied menu and some good lunch deals - hot filled sandwich, salad, fries and a pint under £10."
• "Had an excellent meal and a drink at very affordable prices."
• "Great menu, value for money. I had steak wrap( strips of steak wrapped in a Yorkshire pudding )chips, peas gravy. Delicious☺☺."
• "Selection of real ales and good value good English grub on the menu."
• "This is an excellent pub, great choice of beers & the food is very good quality."

Cons:

• "I work hard for my money so may I suggest you save yours and go elsewhere!"
• "In response to the pubs reply, we found the drinks to be most expensive as nearly £3 for glass of diet coke."
• "Been many times, gets very busy at times, bit overpriced."
• "Enjoyed it but bit expensive!"
• "Gastro chips replaced with fries. (could go Mcdonalds for these)."
• "Bland and boring beer."
• "Dessert of cheescake dome was hard dry and taste and texture was unpleasant."

Management and Organization

Pros:

• "Manager was flippant and offered a refund or a pint."
• "Amazing pub! Mark and Vicky have turned this pub around and they have done an amazing job!!"
• "I hired The Barn for my daughters 21st Birthday, from the booking right up to the night the staff & management were amazing, couldn’t do enough to help."
• "Recently booked the barn for birthday celebrations for my daughter. Fantastic venue, beautifully decorated."
• "Well organised in line with current guidelines. Table service was friendly, attentive and efficient."
• "Called to get permission to park our motorhome overnight. The owner was so friendly and accommodating, lovely guy."
• "A lovely pub to visit in Frodham didn’t have the food which looked lovely at other tables, but the ale was lovely and refreshing lovely old building a lot going on there as well, if your looking to visit, lovely beer garden too so all round great atmosphere lovely beer and I can only imagine the food is lovely."

Cons:

• "Ordered steak told there wasn't any left, however, the table next to us was able to get steak arriving half an hour after us."
• "We both left full plates didn't have time to complain instantly as the delay meant we'd be late for a train."
• "I will NEVER be returning... I have never had such a stressful and unorganised event and it’s all down to the venue."
• "From the day of booking to the actual party, trying to get in contact with anyone was IMPOSSIBLE."
• "We went on Sunday for the advertised Festive Fayre as booked. Staff were not aware the Festive Fayre had started... very poor x but you can't blame the young kids they have serving you with little or no training."
• "Don’t go here they have RATS I’ve heard staff talking about it and apparently they have had them since the end of 2023."
• "When I booked in December I was told I was allowed to use their sound equipment... The speakers cut out constantly."