Milton Keynes Audi Reviews Summary

Customer Service

Pros:

• "Excellent customer experience, all the staff are very friendly and extremely helpful."
• "From the moment we walked into the showroom we had 5 star treatment."
• "Such a nice experience today at Audi. The staff is very friendly and helpful from sales team to management."
• "Thank you Audi Milton Keynes for restoring my faith in car dealers."
• "Great experience. From the start to the final handover I got exceptional service."
• "I will purchase again in the future from them and I will recommend this dealership to anyone."
• "Had a fabulous customer experience with Susannah."

Cons:

• "I was deeply unimpressed with the whole experience end to end and have reduced my rating to reflect that."
• "Getting a diagnostic appointment here was a nightmare."
• "Wow 😡 what a joke this place is. I booked in for a service and suspension work. Took the car in for 8:45am I was still sitting there at 2pm 😡."
• "Service Department is very bad !!!!! No loan cars even if you book one."
• "The service manager was uncontactable for the whole day."
• "However, my recent experience with Audi MK has resulted in a financial loss."
• "Greeted when dropping off vehicle which was fine, told that they may need vehicle for 2 DAYS! to do a software update due to recall that I was unaware of."

Sales Experience

Pros:

• "Emily Plant is the best sales executive I have had the pleasure of buying 3 cars from."
• "Ian was fantastic from start to finish when I picked, ordered and received my new car."
• "Excellent experience from MK Audi, in particular Nichola Richardson."
• "This is a very good dealership."
• "Emily has been absolutely amazing in helping me find my dream car."
• "Excellent service from Jack Faulkner helping me purchase my A1. Knowledgeable, quick replies to any queries and friendly."
• "Gasparo made purchasing my new car very easy with his brilliant service."

Cons:

• "When we visited Audi we weren't greeted and only after about 10 minutes did a friendly member of staff approach me to ask if we required assistance."
• "This coupled with the fact the previous owners details were still stored in the MMI unit on the car."
• "I have a feeling most of these reviews are fake."
• "One of the worst serving centers."
• "I would have hesitation in recommending them."
• "Absolutely Appalled and shocked by the way we have been spoken to this morning, we called the main dealer as advised to have our car repaired."
• "Contacted the sales person and have been informed from the sales person nothing she can do for a deal. False hopes and false customer service."

Staff and Management

Pros:

• "Emily Plant who looked after me made sure that the whole process from beginning to end went smoothly."
• "Susannah has gone far above and beyond what I expected in terms of customer service."
• "I highly recommend the MK Audi! The service quality was truly exceptional."
• "Have already filled in survey from Audi, so please refer to this..very happy with service. Jack was very approachable, knowledgeable, professional and kept us informed of the progress of our car and enjoyable handover process."
• "Just spoke to the Service Plan Team Advisor Ms. Susannah Irons, who was incredibly helpful."
• "Susannah Irons today reinstated my faith in the way service should be delivered at Audi Milton Keynes."
• "Received exceptional customer service from Susannah in the servicing department."

Cons:

• "Valeting was poor to say the least the vehicle had been washed poorly covered in water spots."
• "Popped in by chance and was seen to straight away and within a week left driving out an awesome new car."
• "The work was carried out swiftly under the warranty with no fuss."
• "Jack Faulkner who was so professional and polite."
• "Audi MK owes me a written apology."
• "My A6 went in for an MOT and AdBlue fix under warranty. Sophie and Susanah were amazing."
• "It appears that you are not quite meeting your customer service goal of 'continuously striving to provide a level of service that exceeds our customers’ expectations'."