Address: 4-8 White Lion Rd, Amersham, HP7 9JD, United Kingdom
Phone: +441494546001
Rating: 4.3
based on 236 reviews.
Customer Service
Pros:
"fantastic customer service. Dennis is a top man. I felt very comfortable with him."
"Had a great experience here when I visited. Helpful, polite and friendly staff."
"Fantastic customer service !! Was very pleased with the service I received."
"Everyone I had dealings with was so very friendly, helpful & professional."
"Absolutely amazing service from Dave and the whole team at Amersham Audi!"
"Great customer service from Ben, made the process of buying a used car very easy for me."
"Very impressed with the level of customer service, with a very special mention to their service advisor Stephen, who was superb throughout."
Cons:
"Rude staff. What is it with this place? I walked in just now. Member of staff by the door was talking to another customer and totally ignored me."
"I was really disappointed, not only because the car has been sold, but by the lack of professionalism."
"Customer service all good until you’ve left the dealership with a car."
"Not the best service, kept us waiting over 10 minutes for our appointment to test drive 2 cars."
"Your customer service is appalling."
"Recent poor customer service we received from Amersham Audi."
"Really disappointed with my car service."
Communication
Pros:
"We were kept informed at every stage of the process."
"I feel content knowing that I can drop them an email at any point and I will get a response."
"The team at Amersham Audi are amazing. Their high level professionalism, and customer service in all the teams is at a level that you do not see regularly."
"From start to finish I was really pleased with the level of communication and straightforwardness."
"Stephen liaised closely with me throughout the period of time my car was being serviced and a fault being investigated."
"Huge focus on good clear communication, taking time to speak to my children, making them feel relaxed but above all, absolutely zero pressure."
"Sat personally contacted me numerous times after the sale to make sure everything was going smoothly."
Cons:
"Update: after trying to raise a complaint about the above with the manager. I was fobbed off with excuse after excuse."
"Made a sales enquiry over the phone and was told someone would call me back after 48 hours. I didn’t hear anything so I called back again, was told someone would call me back that same day. Been 4 days now and no call back."
"I have recently tried to book my car in for a warranty repair. Have called 3 times to arrange a date with the workshop and each time was told that they will get back to me, they didn’t."
"I raise concerns and was told that they would look into it and get back to me, they didn't."
"No follow-up to an enquiry. I went to ask about some defective paintwork where paint had been peeling behind both front wheel arches and I wanted to know why this may have happened and also what my position was."
"Staff clearly don't care about customers, don't seem to know how to pick up a phone and call re updates."
"We left having spoken to no one and no one has since attempted to contact us to explain or apologise."
Professionalism
Pros:
"Efficient, honest and fair in all aspects of the interaction - from the initial contact making the booking, through the friendly pick up and the contact from the service team when the car was with them, to the drop off at the end of the day."
"Dennis was exceptional with the customer journey."
"Tom was quick and efficient in helping us get the perfect car for our needs."
"Rikki Cassar who I dealt with throughout the process was courteous, knowledgable and professional at every instance."
"The showroom staff were fantastic, really friendly and made the experience quick and easy."
"The gentleman Dennis Roberts who assisted me with buying my car was absolutely marvellous. He was courteous and responsive to my calls and emails."
"The sales person was great, listening to my requirements and finding me the car I wanted."
Cons:
"He was not interested at all."
"I only gave them 1 star as I have can't give them zero."
"I have only given them one star because it is not possible to leave a zero."
"Overall a very poor, unfriendly, professional service received."
"Severe breakdown in communication between the garage and the central booking department, twice."
"Feel ripped off."
"If possible use another garage, the level of customer service and workmanship here is shocking."
Vehicle Service and Maintenance
Pros:
"They have also bent over backwards to ensure that work i needed was done swiftly."
"The car was serviced / MOT and had 4 new tyres put on and a couple of little body work repairs were also done, what more could you ask for when purchasing a 3.5 year old car."
"I trust the integrity of the staff and believe they look to provide an excellent customer experience."
"Loan car was of very good quality."
"Local Audi team were very friendly and advised on a warrantee claim which I was going to pay for myself."
"They took my car in at short notice for a service and were clear about extra costs without being pushy."
"Honestly, these guys have been awesome and very accommodating! Quality workmanship and honest!"