Bedford Audi Reviews Summary

Customer Service

Pros:

• "Both Mike and Sam exceeded my expectations as sales people in the motor trade."
• "From the off Yousef was amazing."
• "Michael was super honest, transparent and not pushy at all."
• "Jess was very helpful by always keeping us updated on the car and the situation."
• "Fantastic service from Ainsley throughout my purchase!"
• "Chris was a fantastic help in choosing my next car and my first Audi."
• "Ian Wright was fantastic! extremely accommodating to my partner and I."

Cons:

• "So I get told it’s available at the start only to be let down later."
• "Worst car buying experience I've ever had, little to no sale preparation done."
• "Bedford refused, accused me of causing the scrapes myself."
• "The car had not been valeted and absolutely stunk of cigarettes."
• "STAY AWAY!!!"
• "Don't reserve a car from this place."
• "Avoid by all means if you can this dealership."

Facility & Atmosphere

Pros:

• "Bedford Audi is a very plush Garage with Receptionists that tend to you straight away."
• "The Bedford dealership in general is very welcoming, it’s easy to get to and they staff are all friendly & supportive."
• "The whole team is friendly and welcoming, whilst waiting in the showroom everyone chatting and making you feel welcome."

Cons:

• "Car park was carnage with nobody managing it/staff leaving cars in the way while new cars were presented."
• "The whole experience is frustratingly unprofessional."
• "The valetting team need to up their game a bit, windscreen was greasy in places and it was dirty under the bonnet."

Communication & Support

Pros:

• "The whole process was explained clearly and concisely by Yousef, making the experience a joy from start to finish."
• "Jess was very understanding, friendly and helpful, making the whole process stress free with the best outcome."
• "Throughout the process he kept me updated and I felt he was honest throughout with no false promises."

Cons:

• "There is a severe lack of communication between staff at this branch and they are also very poor at keeping customers informed."
• "I had to chase them up to see what's happening anyway last week they told me that they have ordered the part and they should receive it on Friday so I called them on Tuesday to see what is happening and again I have to call them all the time as they don't communicate with you."
• "Once I then placed a deposit on the car it all went downhill, no communication, no reply to emails and telephone calls."

Quality & Reliability

Pros:

• "I’m loving every mile of driving in my S3. The noise is so intoxicating right now!"
• "I had a fantastic experience with these guys I put my TT in for a free health check and I was totally impressed how well myself and my car got looked after."
• "My car has now been fixed at half the cost of Audi and with a years guarantee."

Cons:

• "Bedford Audi informed me their diagnosis system was saying the gearbox needed a complete replacement… at a staggering cost of £16,000!"
• "After collecting the car, within the 10 minute drive home, the warning was back on and gears stopped working."
• "The engine bay is covered in oil and they claim to have checked the car and said it's fine but clearly it's not..."