Stansted Audi Reviews Summary

Customer Service

Pros:

• "Just purchased a Audi sq5 from this dealership, sales executive Alan Keightley was Fantastic, went above and beyond."
• "Thank you to the salesmen, Aaron Prow at Stansted Audi. He was and is very helpful and friendly with finding a potential new vehicle to part exchange my A1."
• "The service advisor Caroline who looks after my vehicle, is always happy to see me and makes me feel very welcome."
• "Stuart Sayers is by far the most knowledgable, professional and honest I have ever come across in the industry."
• "If you’re looking for a new or used Audi don’t go anywhere else, these guys are the best."
• "We have had the best experience all round at this dealership."
• "All issues and optional work were discussed and options agreed before the work was undertaken."

Cons:

• "These dishonest people should not be allowed to rip customers off."
• "I don’t think I will be returning in October for the cars service if this is how I am going to be treated."
• "Car wasn’t washed before return even though that’s part of the overall service and on the invoice."
• "Nothing like a bit of age discrimination. As a 21 year old my custom was not taken seriously, staff were unhelpful and completely disinterested until I mentioned my suggested budget."
• "Every Audi garage in north London that I called were singularly unhelpful and refused to even look at the car until after the new year."
• "Clearly these people are incompetent and thoroughly lacking in customer service."
• "Booked a service with them, because the car wasn’t purchased with them, it was cancelled."

Dealership Experience

Pros:

• "Great dealership, no pushy salesman like some others."
• "Very comfortable waiting area within the showroom too."
• "Stansted Audi, part of the Essex Audi Group, have been both professional, accommodating and approachable."
• "First class service, kept up to date on progress and have absolutely no complaints at all."
• "The showroom is nice although often customer car parking space is hard to come by and people double park."
• "Their MOT service ramp was broken so they got the MOT done locally instead which saved me another trip."
• "Excellent experience at Stansted Audi for a service and MOT. Friendly, professional and not stung with unnecessary upselling."

Cons:

• "AVOID! The worst dealership I’ve ever dealt with."
• "The first time we visited Audi Stanstead and experience was really good."
• "The car was scratched, dirty gear knob and a missing part in the boot."
• "Truth is they are clearly not interested in providing a good service and cannot treat vehicles or people with respect."
• "Very disappointed with the level of customer service and support when trying to resolve a car issue under warranty."
• "Stansted Audi refused to accept my 'rejection' of the car, and Audi UK were unable to resolve the problem."
• "The worst dealer in the UK. The staff here are plain rude, not at all interested in their customers just how much money they can make from them."

Sales & Purchase Experience

Pros:

• "Callum could not have been more helpful, from 1st phone call to collection of the car & subsequent follow up call he made sure I was kept informed at every stage."
• "Super Sarah! Sarah Romano was incredible in helping me with sorting a new A1."
• "The staff were very friendly, polite and engaging beginning with the receptionist and finally Tony Shum the salesman."
• "Great dealership, both for service and sales."
• "Car was returned immaculately which was a lovely bonus."
• "Thank you stansted Audi for your 5 star service again picked up my new Q3 27th April and the service from staff Jordon was outstanding."
• "Had the pleasure of dealing with Paul S at Stansted Audi. He was calm, patient, understanding, helpful, professional and knowledgeable."

Cons:

• "I bought a used Audi A5 on finance and have to say the sales experience is one of the worst I've experienced."
• "Seems if you not spending buckets of money none is interested."
• "Service was good, but I've had better follow ups from previous garages."
• "Poor availability for service without booking weeks ahead, charging £60 just to assess what work needed doing."
• "I am now a regular customer."
• "As soon as you walk into Audi you immediately feel relaxed and valued."
• "Sales are excellent, attentive and helpful however the service side leaves something to be desired."