Address: Leicester Rd, Rugby, CV21 1NZ, United Kingdom
Phone: +441788562731
Rating: 4.4
based on 151 reviews.
Customer Service
Pros:
"Phil was very knowledgable about the vehicle and made the whole process so smooth, from purchase to collection."
"Saleem is not the typical salesperson and someone i would highly recommend to buy from."
"The showroom staff were all extremely welcoming too, we were greeted by a lovely lady who took care of us before our appointment making us comfortable and providing warm drinks."
"What a pleasure it was to deal with Shannon at Wycliffe Peugeot. Utterly professional and very personable."
"Shannon all through the process. She is very knowledgeable and helpful and we didn't feel hassled in any way."
"Shannon was great to deal with and had excellent communication throughout the process and post sale too."
"Shannon was super helpful and not remotely pushy which was much appreciated."
Cons:
"Please don’t waste your time or money with Wycliffe Peugeot if you are also having problems like this."
"So it was to my disappointment that I had my first dealings with the sales manager John."
"I have a contract hire car and have used Rugby for servicing last Tuesday I took my car in for 8.00 was told the service was two hours so I sat and worked - not one offered coffee or said there is a machine please help yourself."
"Incompetent and disinterested staff."
"I feel that once I bought my car their promise of after care service vanished."
"I get the impression he didn't want my business."
"The worst experience was the man I charge of service department was laughing whilst I was frustrated as its a new vehicle and twice already in garages very unhappy with this centre."
Vehicle Purchase & Quality
Pros:
"Bought a good car from them, bit pricey but you expect that from a main dealer."
"Handing over the old car to driving away with the new was an easy and enjoyable experience."
"I purchased a car from Wycliffe last week and collected it Saturday, the vehicle was exactly as described by Saleem,the process was smooth and professional from start to finish."
"Purchased a Peugeot 208 from Shannon, absolutely brilliant service, very informative really kind great customer service, very good at communicating and was very helpful and patient with all my questions thanks Shannon!"
"The car is great, excellent condition, and well presented."
"We have just purchased a brand new Peugeot 3008 SUV from Wycliffe Peugeot and we are very impressed with the car."
"I recently purchased my first electric vehicle an e208 Allure Premium from Wycliffe."
Cons:
"The first time they couldn't find anything wrong. Light came back on after a few days."
"Despite us having followed their advise and the car still being under warranty they still made us pay to clear the filter."
"Bought 2nd hand car from them, had problems after about 6months, took it to their garage, charged me cos they said it didn't come under warranty, problem not sorted, took it back, said they would charge me AGAIN to take another look at it, not happy!"
"Nearing our 2nd appointment the diesel particulate filter also suddenly said that it was clogged through no fault of our own."
"However since late October the car has been in for repairs 3 times already as the engine light keeps coming on."
"I bought my 2018 plate peugeot 3008 just over a year ago as its a local dealership I was hoping for good after care service. Unfortunately for the 3 times I have called with faults the earliest available slot I have been offered is 2 weeks."
"I took possession of a second hand Peugeot 208 in February and l was very pleased with my purchase, however in June a service light appeared, having over the 5 months period l had done 200 miles."
Dealership Experience
Pros:
"Shannon dealt with the whole process so professionally and in such a friendly manner."
"This is my fourth car from this welcoming and friendly dealership and as always, they offer an all round great service."
"Shannon helped us in choosing a car and doing the application. She was incredibly patient, kind and knowledgeable."
"Shannon was very helpful and knowledgeable. Nothing appeared too much trouble."
"Shannon Greasley whose assistance was invaluable. Her friendly and informative approach was very reassuring."
"Shannon was very patient, friendly and made sure we had the space to absorb all the information."
"Shannon was very knowledgeable & professional and a delight to deal with throughout, even when working through the paperwork."
Cons:
"BEWARE!! If you are thinking of travelling some distance to Wycliffe Peugeot Rugby to view a car having made an appointment, it may not be available for sale when you get there unless you pay an alleged non-refundable deposit."
"I found him to be quite blunt. He was very rude and ignored my request for him to actually see my car to value it."
"Just today my van started missing on idle so I called in to Wycliffe to see if they could take a look, but the man in servicing lacks manners."
"Don't bother trying to buy a car from here - it must be closed down as I have been trying to get through for days?....... Is there anyone there ...... Tried to get through to their service centre on another number published on the web answer service pressed 2 to get through to service response - computer says Nooooo ?..... No such no...... Going to take my business elsewhere - not got time to be wasting my time trying phone numbers that go no where or don't even get answered."
"Expensive service, and they had the cheek to charge £1.31 exc. VAT for 'washer fluid' which turned out to be water... Disgusting really when you're paying £160 for a service."
"I will never buy another car from this dealer again if this is how they treat customers."
"I bought already six cars from the dealers (3 brand new and 3 used) and this is the worst experience which I ever had with dealer."