Toomey Peugeot Basildon Reviews Summary

Customer Service

Pros:

• "Steve Thomas our Sales Executive for being ever courteous and extremely helpful."
• "Steve Thomas was completely genuine and never pushed the sale."
• "Steve Thomas listened to what I wanted from the car and made suggestions which I could choose from."
• "Steve Thomas dealt with me from the moment I walked onto the forecourt just with some re-assurance that he was around if I needed any help."
• "Steve Thomas, what a man. Cracking personality, sooo helpful without being pushy."
• "Steve Thomas is an excellent salesman."
• "Steve Thomas helped me pick the right car that best served my needs."

Cons:

• "Just the face of a person that have no clue about what means customer service."
• "Absolutely disgusting service department."
• "The customer loyalty and false information explanations are atrocious."
• "STAY AWAY FROM TIMMEY PEUGEOT BASILDON."
• "Basically they treat their customers like rubbish. Will be finding someone else to service our fleet in the future. Do not recommend the Peugeot side of the garage."
• "A completely waste of time!"
• "I can not believe the lack of customer service at Toomey Peugeot Basildon."

Sales Experience

Pros:

• "From start to finish Steve Thomas has been amazing. From the beginning helping us making decisions on what car best suited our needs to collection he has provided a 5* service."
• "I purchased my car on Saturday and took it home by the Tuesday."
• "I would certainly recommend Toomeys to anyone who was looking to replace their car."
• "I’ve had such a great experience at Toomey Peugeot Basildon."
• "Great experience all around and highly recommend!"
• "Exceptional experience buying my new car."
• "Steve Thomas found us the perfect car at a fantastic price."

Cons:

• "We were promised status updates and was told that we would receive a call back today. The office is now closed, we are out of pocket with the deposit at this stage and have no confirmation as to the status of production/delivery."
• "Unfortunately contrary to my previous 5 star review I need to amend my rating."
• "I honestly feel really let down by the company."
• "Buying a car should be an enjoyable experience. Will not be buying a car here again."
• "We are handing over thousands of pounds to a company that clearly does not respect your business."
• "Went to see a car, planning to buy 3 of them... 'I’m sorry the car is not here with us'. Not even a call, message..nothing!"
• "We have bought a brand new Peugeot 2008 in May last year, they sold us a faulty car."

Staff Professionalism

Pros:

• "David clamp sorted everything for me and I got a very good deal he is very professional and went the extra mile to make sure I was very satisfied with my new 408."
• "David Clamp at Peugeot was great, very helpful and informative, without any hard sale."
• "David was exceptionally helpful and knowledgeable when we visited the branch today."
• "Adam Scrimshaw was helpful, informative and a pleasure to deal with during the purchase of our new car."
• "Brian Dowsett and his manager were very helpful in the sale."
• "Jamie Hatt was so polite and went the extra mile to make me comfortable."
• "Steve Thomas was really helpful, polite and very informative."

Cons:

• "Incompetents. They are one of these garages that look tidy and pretty, nice people, but do clearly over charge."
• "Sales person was very unexperienced."
• "Lost of Trust in garage due to bad service, had an issue with my DAB radio."
• "We called in April and after many attempts we finally received the answer that they had lost the paperwork."

Vehicle Service & Maintenance

Pros:

• "Their service department also deserves a special mention! Sharon (or Shannon?) is absolutely lovely!"
• "Received a top rate service form Matt Allum and Shannon Day."
• "Had the dreaded engine management light come up on my 3008, Shannon on the afters sales desk was very helpful managing to get my car on the road to recovery the very next day."
• "They got my car in before Xmas close down and gave me a beautiful courtesy car for a couple weeks."
• "Toomey Peugeot took my complaint very seriously... As a goodwill gesture they offered to replace my shock absorbers for half my original quoted price."
• "They collected it about 9am then Matt called me to say all done, no problems and no payment needed."
• "Great Service Centre. Staff very polite and courteous."

Cons:

• "Less than 3 weeks after collecting my vehicle (15 plate) i have had to take it back first for a faulty passenger window... then the air con and fans stopped working."
• "To make matters worse, this morning other half opened passenger window but it refused to shut."
• "Took the vehicle in for a standard recall, booked in two weeks in advance. Parts not ordered until vehicle arrives so a one day job is now into its 4th day."
• "Other half purchased a 18 month old 208 from Toomey, first trip at motorway speeds and the bumper detached itself on N/S."