Address: Sealand Rd, Chester, CH1 4LS, United Kingdom
Phone: +441244883072
Rating: 4.5
based on 129 reviews.
Customer Service
Pros:
"Great customer service, who were very patient and great with my kids during the car buying experience, plus also got a great car."
"Thank you for the great customer service received. Had problem with my car during 3 hour trip, Andy and his team diagnosed the fault and repaired it immediately allowing me to complete my journey!"
"Excellent customer service always kept informed."
"Excellent and courteous customer support on arrival, booking in procedure quick very safe and friendly."
"Great local support and advice provided by Nathan - all much appreciated."
"Very positive experience buying a new car... Dan was helpful and really professional."
"Great customer service, always kept informed of any issues throughout an MOT or Service."
Cons:
"Making up lies to try get a quick sale."
"This lot are deceitful, say anything to get a sale, sell cars as one owner when two, odometers that go backwards."
"Even over the phone you get the idea they are pushy sales people."
"No clue on what customer service involves, a vile service manager came over and gave me a load of abuse."
"When my wife took the car in she was met by a rude receptionist."
"They avoid questions in the belief that not answering is not telling lies."
"Customer service is EXTREMELY SLOW dropping off your car is by appointment only."
Sales Experience
Pros:
"Just bought a new car from Swansway Chester Peugeot. Had a great experience from start to finish."
"I would certainly recommend them to my friends."
"Cannot recommend this dealership enough for its service."
"First time using Swansway and they were great."
"From the moment we walked in he was friendly and approachable."
"Collecting the car was a great experience, very friendly and helpful Staff all round."
"We have had an absolutely fantastic and easy experience buying our new car from Dan here at Swansway."
Cons:
"Be warned. I went into this place 5 years ago to buy a van... I'm trapped in a contract now and it's all because I was miss sold it from this dealership."
"So disappointed I will be looking to sell my car next year and go elsewhere."
"I can’t warn you enough not to touch this dealership."
"All I can say is triple check everything and then triple check it again. Worst experience of buying a car ever."
"They were somewhat overwhelmed with people in car sales that day. So didn't get the service I expected after test driving a car."
"Lied about the APR on the finance too costing me another £2000."
"I would not use this dealership again, before purchasing the van they were very prompt at responding and couldn't do enough for you, post sales I have emailed several time over the course of three weeks... I have not had a single response and have been totally ignored."
After Sales and Service
Pros:
"After sales were good on the other hand though, and the technician came out to explain what had been done to the car and put things in to context."
"Update- Vehicle had a small problem 4 months later Swansway Peugeot sorted everything out quickly."
"Exceptional service from Carla in the service department."
"Very efficient, courteous and professional. Kept informed of progress work carried out to high standard."
"Excellent customer service, sales team very informative not pushy, service team pleasant, efficient and good attention to detail."
"MOT and annual service completed to a high standard."
"Always have excellent service at Swansway."
Cons:
"Had a 2nd year full service done, brake fluid not topped up, engine management fault within a week."
"They stamp service books retrospectively and not on the date serviced."
"It developed an Adblu problem in 2020 which the garage did not repair they reset the message and now the same error message has appeared."
"Seal on the panoramic glass roof was lifting and letting water in."
"Brake light was filling with rain water... they have repaired it twice and only lasted a few days after they repaired it."
"Supposedly serviced on Purchase but has been back for an oil top up and coolant top up (only done 3k since had vehicle)."
"Turns out they sold my pregnant wife a car and had not checked the brakes."