Dunelm Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "The lady I spoke to went above and beyond to help and I came out with a cushion that has made amazing foxes tails."
• "Hannah one of the assistants was very good and extremely helpful."
• "Visited on Saturday 29th April morning. Visited the cafe and the lady serving was lovely and super efficient."
• "A store assistant asked if could help find the items I needed she very very helpful and courteous and even had a smile to go with it."
• "Thanks to Jay at Dunelm Nottingham today, who helped us pick new curtains and linings."
• "Georgia the manager was amazing! Helped me, looked after me, great customer care!"

Cons:

• "Tried calling the phone number several times over a day no answer."
• "No matter what number you ring or option you try no one answers."
• "Waited 20 minutes for a 'manager' to turn up, who stank of fags and was very rude."
• "All staff I spoke to other than the man on the till that served me were rude."
• "Never encountered more unhelpful, unfriendly and sour faced staff as I did when I visited the castle marina store today."
• "Staff members milling around chatting to each other and on my recent visit one member of staff stood with a customer chatting at the till point whilst I was clearly waiting to be served."
• "The staff seem pretty indifferent."

Store Layout & Accessibility

Pros:

• "The store was well organised. Very impressed."
• "Well stocked store."
• "The shop consist of two levels, both with a wide selection to offer."
• "Great social distancing in place, only a certain amount of people allowed in at one time."
• "Impressive lights department and best in town sofa cushions choice."
• "The store has a nice size car park and is wheel chair friendly."
• "Customer toilets with disabled and baby changing facilities."

Cons:

• "Marked down due to being unable to use the lift to the second floor as it was broken."
• "The emergency pull cord in the disabled loo was unreachable & unusable."
• "The ground floor is very congested sometimes there is no place to move around with a trolley."
• "Not sure what's happened here. Such a mish mash set out not friendly definitely not pushchair or wheelchair easy accessible."
• "The store is all jumbled up hardly any prices on goods."
• "Fixtures so close together staff just point rather than take you to the product."
• "Unfortunately I didn't have a very good experience, I have to use a mobility scooter and the aisles are so narrow."

Pricing & Quality

Pros:

• "Great place that caters for most if not all of your household needs at decent prices."
• "Good alternative to Homebase, Ikea or B&M regarding home decoration and small appliances."
• "Dunelm products and stores are always of high quality."
• "Good place to find some more unique bits."
• "Dunelm is an excellent store selling a wide range of home based products."
• "First visit to Dunelm and it is absolutely worth. Good and quality items at a reasonable price."
• "Great for household items. There's nowhere better for curtains and soft furnishings."

Cons:

• "Some of the products in this store were really over priced."
• "The high prices really let this place down."
• "Very disappointed with service as the worker was not bothered about limited items available."
• "I was overpriced by £5 despite the price being on front of my curtains."
• "Overpriced tat, zero customer service."
• "Some of the items seem to lack quality but they want more money for it."
• "Poor quality products.. small holes in expensive curtains, curtain poles have a very thin colour lacquer."