The Range, Edge Lane Reviews Summary

Store Layout and Accessibility

Pros:

• "The trolleys use the familiar deposit system."
• "Access is just off Edge Lane and parking is easy."
• "There's a large free car park."
• "Place not accessible at all only to cars we could not get in on foot bad if you have to go long way round only thought about cars not pedestrian."
• "Parking is ideal for disabled as is the access to the store which is via a long entrance (ramp type)."
• "I was pleasantly surprised by this store. Apart from the size, it's huge with every household item one could desire."
• "There is a wide range of departments and items."
• "The shop itself is a bit tatty and doesn't appear to stock anything Home and Bargain or B and M don't stock."

Cons:

• "Also it's not cyclist friendly! On my first visit I found nowhere to lock my bike so had to go to Home and Bargain and lock it there then walk back."
• "Great shop however unless you come here regularly then access to the carpark isn't as straightforward as it seems."
• "Large queue outside and not a lot of direction as to where you leave trollies as the usual areas for them were shut."
• "This store need a manager, half of the store is filled with Xmas goods and on full price."
• "It seemed everything we looked at has the price marked out, we had a few items in the trolley so went to customer services to see what the reduced price was."
• "Great for picking up art supplies but there have been a few instances where I cannot get down aisles in my wheelchair due to staff blocking the way with promo items."
• "Not very wheelchair friendly. Couldn't get along all the aisles as littered with boxes."
• "Good place to buy various products for your home, if you have a pet you have plenty thinks to choose for you favourite pet or if you want to create a beautiful place on your garden you can choose different flowers and decorations."

Customer Service

Pros:

• "Fantastic staff (especially Carolyn) who really did take the time to help me with an important art project."
• "The staff are friendly and it is easy to get lost in here being amazed at the wide Range the store offers."
• "We got 2 LED Lighting for bathroom and living room in The Range and the same lights in other places were twice as expensive...they got some great bargains there and the staff are very very helpful."
• "I was there couple of times, and have wide selection of goods, small coffee corner and disabled friendly toilets. I never needed to wait at the cashiers, they have lovely staff, very helpful if you need extra help."
• "Attended The Range at Edge Lane the store manager was so helpful, understanding and accommodating of my error with wall paper."
• "Great selection of furniture and homeware at reasonable prices. The staff are friendly and helpful."
• "All 5 stars to a lad on the outside garden area called Ethan. Never seen a lad work like him."
• "Thank you very much for my delivery to day of my daughter desk and bed, the gent that delivered was very helpful carrying the items up to my daughter's room for us."

Cons:

• "Tried to buy an Air Fryer, staff couldn’t find a code. Dropped the air fryer on my arm then said we couldn’t buy it."
• "Very rude and unhelpful staff, guys in the full half 3 were horrible, no customer service skills."
• "Rubish place to order. I bought a coffee table and I paid for delivery so they said in 3 to 5 working days going to be in your address… I haven’t heard from them for 5 days then I called them."
• "The shop itself is a bit tatty and doesn't appear to stock anything Home and Bargain or B and M don't stock. Also it's not cyclist friendly!"
• "Bought a rug from the range only to get home and find they had left the alarm bug on it so I had to Travel back the next day to get it removed I asked for a bit of discount to pay for my travel has it was there fault But they rudely refused."
• "I asked a worker for the stick on led lights and she said I'd find them by the lights. Didn't bother helping direct me to the exact place."
• "Yesterday I bought 2 packs of outdoor Christmas lights and unfortunately one of them was broken. When today I was trying to change them for new- working one I heard that 'they are not our lights'."
• "Service we received was extremely poor. This store has a great range of items but I won't return because quite a few staff members were ignorant and items priced differently at till than on the shelves."

Product Selection and Pricing

Pros:

• "Enjoyed buying some reduced Christmas item's ready for next year! Place is really big and had a lovely cafe there."
• "The Range includes most things like home crafting, pet care, health and beauty, home furniture and garden furniture."
• "The selection of Christmas material is really extensive and probably takes more than 15% of the main floor space and this is a big store."
• "We got 2 LED Lighting for bathroom and living room in The Range and the same lights in other places were twice as expensive...they got some great bargains there."
• "Needed paint roller heads found them to be cheaper than bq. Harris roller heads good make bq own very expensive compared to what The range had."
• "Can't fault the Range, it's dece. But you gotta know what you're after before you go."
• "Great selection of furniture and homeware at reasonable prices."
• "Ok so I'm often in the Range because lets face it, they have amazing products. You can find just about whatever you're looking for."

Cons:

• "Prices need sorting in that shop & staff need to be more careful. Dual air fryers are too heavy to be dropping on customers!"
• "Rubish place to order. I bought a coffee table and I paid for delivery so they said in 3 to 5 working days going to be in your address… I haven’t heard from them for 5 days."
• "The shop itself is a bit tatty and doesn't appear to stock anything Home and Bargain or B and M don't stock."
• "Bought a rug from the range only to get home and find they had left the alarm bug on it so I had to Travel back the next day to get it removed."
• "Not good at all tried to purchase three of the same draw set item priced at £39.99 Got to the till with the goods and they were charging £49.99 a price increase of £10 per item."
• "Old woman in the cafe is a joke. They didn't have much food she short changed me by £9."
• "Purchased silver butterfly bedding and when I got home is smelled very strong of fish. I washed it and the silver butterflies washed off."
• "The price on the shelf is not the same as when you get to tills! Staff including Managerial blame other Customers for not checking prices match with till."