ZARA Reviews Summary

Store Atmosphere

Pros:

• "Nice big store here in Bromley."
• "It has a lot of variety and you can find anything, kind and patient staff."
• "This zara is set out beautifully."
• "The size of the store compliments the amount of product on the floor and it doesn't look over cramped."
• "Clean bright. Doorman excellent. checking everyone making sure everyone is following covid rules yet very polite excellent service."

Cons:

• "The store itself is always EXTREMELY hot, so browsing the store can be difficult."
• "The shop absolutely stinks in two ways, the first is the rancid smell of sewage, the second is how unbearable hot it is in there."
• "Appalling conditions; queues are massive, the AC is not working, a smell of sewage, fitting rooms quite often closed and a chaos everywhere."
• "After the festive period the shop is like a jumble sale, a complete and utter mess."
• "This place looked like a disaster zone. Clothes everywhere and that included the floor."
• "Absolutely a mess, no fitting rooms available."
• "The clothes are fabulous and the prices are reasonable..... but I would feel more comfortable if your shops weren't always such a mess !!!"

Customer Service

Pros:

• "The only saving grace in this shop is the staff and the only justification for any score above a zero."
• "The girls are working hard but cannot manage the volume of customers."
• "I have shopped at this branch for years and never had a problem. The staff have always been helpful."
• "Staff at this branch in Bromley have always been helpful and professional."
• "The Lady at the till was helpful."
• "Lovely customer service!"
• "The Bromley team represent the highest level of customer service I have experienced especially the top bloke called Anagh, He is arguably the most polite person I have ever met, a first-class customer advisor, very calm, respectful, smiley, and well-informed!"

Cons:

• "Queue for the till in both departments were stupidly long with only one person in each department serving."
• "Staff very slow at serving, huge queues didn't help being as a sale was on."
• "Shockingly rude management and some staff look petrified working here."
• "Poor customer service.. they don’t respect the client at all."
• "The manager called Joy is dismissive, rude and unprofessional."
• "The Manager we dealt with was surly and unhelpful with zero customer service skills."
• "The customer service here is awful and always has been. The women are absolutely miserable and unfriendly."

Product & Stock

Pros:

• "Zara is a very nice place to shop for cute close vintage, classy you name it they have it all."
• "Clothes fantastic bought loads."
• "For winter, you can find beautiful boots and coats."
• "Amazing choice of clothes for Christmas season."
• "Really good selection of bigger sizes, which you don't always get in Zara."
• "Zara Bromley, I love Zara and the speed in which they turn out the latest designs."
• "As always, 90% of the times that you walk into this shop, you end up buying something!"

Cons:

• "More kids stock would improve the site as they sell out of popular ranges real quick."
• "Not busy nobody has a clue the checkout girls are thick no customer service skill at all."
• "Shop layout is too chaotic to navigate, especially in busy periods."
• "Zara in Bromley has to be one of the worst shopping experiences ever."
• "Probably the most messy Zara I've ever been."
• "The quality of the clothes are just awful now, so overpriced."
• "Just wish they would have more XL or XXL on the pegs as that size goes first."

Checkout Experience

Pros:

• "Long queue for checkout, but they opened the men’s checkout to make things faster."
• "Anagh responded to my order returns very fast and efficiently."

Cons:

• "Slow service at the till, over 20 minutes to get to the front."
• "One person on the till in men's section the slowest service I have ever known."
• "Worst customer service in Zara stores."
• "Not enough staff, did wait over 1 hour queueing up for a return."
• "The queues are always 10000 miles long and they never get more people on the till when this happens."
• "Huge queues and not enough staff to work on the tills."
• "30 mins in the queue to pay for 1 pair of trousers."

Store Policies

Pros:

• "She said that it was Zara's policy not to exchange without a receipt (even though it was a Christmas present) but did say that if it was up to her, she would allow people to exchange because it's not a fair policy."

Cons:

• "Price on the label doesn’t mean anything, when my wife said what the British law says, the manager said they follow the “Zara’s Law” not the British."
• "Don't try returns, the staff are blunt and unhelpful."
• "The queuing systems were counterproductive and only achieved the objective of keeping customers inside the shop longer."