Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "This is a very popular store. Lots of variety, fresh fruit and vegetables as well as friendly staff."
• "A good range of home and garden stock considering the size and super useful car park."
• "The store has a great selection of organic and natural products, which I appreciate."
• "Really conveniently located Sainsbury's in Streatham Common."
• "A local super store that provides a one stop place for shopping."
• "The store has coinstar machine, ATMs and provide an in-store Sushi Gourmet."
• "An excellent superstore with a very large range of produce."

Cons:

• "Half the veg shelves are empty. Loads of items no longer stocked."
• "Produce stock awful, only 2 checkouts open with queues of full trolleys waiting to be served."
• "No more pharmacy."
• "Only ever one till open, and around 8:30pm they close all tills & customers with trolleys have to use the self-service machines."
• "No more fresh fish or fresh meat counter."
• "Signal is very bad in this place with none being available deeper in the store."
• "The layout or store in general needs tweaking as it feels slightly dated."

Customer Service

Pros:

• "Everyone that works in this store seems very happy. They represent Sainsbury’s values and Sainsbury’s values their staff."
• "I'd really like to commend Christina, from Sainsbury's, Streatham Common, as it's not often that you are approached by such a helpful Customer Service executive."
• "The staff were polite and really helpful."
• "Like shopping at Sainsburys... The staff there and in the store are always helpful, very polite, and also very professional."
• "Staff are generally friendly and helpful but there are one or two that could benefit from additional customer skills training."
• "The ladies now on customer service are fantastic."
• "Staff inside were pleasant and helpful... suggest the external staff get training in Customer service."

Cons:

• "Are the staff exempt from wearing face coverings? 95% of customer were whilst 50% of staff were not or they had them hanging under their chin! Double standards!"
• "I don't know why the cashiers have the tendency to use their saliva on their hands to open plastic bags but it is absolutely disgusting and unhygienic."
• "Recently however, I find some new staff very abrupt, unfriendly and rude."
• "The customer service is very poor."
• "Customer service dept is appalling."
• "If you're a black professional expect to be dealt with unprofessionally by staff who want to waste your time."
• "The worst Sainsburys I've ever been in."

Cleanliness and Maintenance

Pros:

• "Shelf are clean and full."
• "Nice clean store, good choice and clothing ranges for all the family, toiletries, chemist, and a bakery!!"
• "Went into Sainsbury's today on Streatham Common the shop is clean well stocked."
• "Clean shop and no queue on trolley self service so skipped queue on basket self service."
• "Always very well organised, clean and well stocked."

Cons:

• "The self-check-out counter smell horrible and needs a general overhaul clean!"
• "The toilets are properly disgusting."
• "Also the toilets are inadequate only two cubicles and one of them is frequently out of order."
• "Toilets are a bit messy."
• "I have just visited this store and tried to use the toilet. OMG I would not even allow my dog to use their toilets."
• "Great store! Only issue I had there was last week: in the loo there was no toilet paper, and the place was a total mess."

Value and Pricing

Pros:

• "I enjoy shopping at Sainsbury's, I find their prices are reasonable and I can usually get what I want there."
• "Of all the supermarkets in the local area I find Sainsbury's has the best combination of variety of stock and price."
• "Compared to other supermarkets such as Tesco prices can be steep however the offers they have tend to match or beat others."
• "Very good value, well stocked and clearly labelled."

Cons:

• "Only downside is you often get stuff that is almost out of date, some even on the day of collection."
• "Everything compared to Tesco and Lidl is way more expensive.. Not very pocket friendly 😔"
• "Poor quality fruit and vegetables. Lidl nearby is cheaper and the quality is higher."
• "Many items in short supply. Like lemon grass stalks. Fizzy water, Badoit."
• "It's got a great selection of foods and other products. Busy, but the parking is free. What let's it down of course is the price."