Morrisons Reviews Summary

Staff and Service

Pros:

• "Staff are always friendly and meal deals are nice."
• "Staff are kind to help on the shop floor."
• "The staff are always helpful on shop floor."
• "Staff so friendly and helpful too."
• "Cashiers very efficient and friendly."
• "Staff were very polite, helpful & cheerful although they are overworked and probably underpaid."
• "The service is great very helpful if you need it the ladies at the till do not rush you and solve any problems you have and very pleasant and always got a smile for you."

Cons:

• "Some of the staff are surly and can be outright unhelpful at times."
• "Younger staff often talking/joking inappropriately."
• "I was a bit concerned that about 4-5 staff were not wearing a mask in the aisles."
• "Very rude member of staff at the checkout, very abrupt when showing my NHS card."
• "staff uninterested and ignorant too busy eating lunch in the middle of the self service instead of helping customers."
• "Some staff need training on how to smile they all look miserable look like they don't want to be there and when they scan your shopping they don't push your grocery's down so your having to stretch over the end to get it."
• "The staff member... spoke to me was disgusting practically shouting so everyone knows my business of I can’t afford 5 items and it’s my fault as I’m messing the machine up."

Store Layout and Cleanliness

Pros:

• "Very well stocked store, lots of vegan and vegetarian foods."
• "The store was very busy, very clean, smelt super of fresh bread and well laid out."
• "Very nice store, well layed out."
• "Well stocked as usual, a good shopping experience."
• "Nice spacious store with easy access."
• "Clean and tidy especially the toilets always spotless."
• "Lovely and clean store."

Cons:

• "Queues ridiculously long. How do they get away with it? One poor woman trying to deal with self scan tills and the 2 self scan trolley belts! No way can she do both."
• "Car park can feel a little tight at times, and not all the pumps in the petrol station are 'pay at pump' which would be convenient."
• "All round the self service area was dirty and covered in months of dirt."
• "It was packed no organisation at all but there never is at burntwood Morrisons."
• "place is a mess."
• "Most of the store looked unkept."
• "No social distancing due to overcrowded shop & aisles."

Product Availability and Pricing

Pros:

• "They gave their own petrol station which is cheaper than anywhere else locally."
• "Good produce."
• "You can find good deals quality food even if your on a tight budget."
• "Wide variety of goods."
• "Fresh produce meat and fish are of the highest quality."
• "Great supermarket with competitive prices."
• "A good all round supermarket. A good selection of products."

Cons:

• "find it overpriced compared to other supermarkets."
• "Fed up of going into my LOCAL supermarket to be met by empty shelves."
• "Everything in the shop has increased buy £'s not pence."
• "Prices fluctuate wildly."
• "always struggle to find items on offer in stock, shelves are usually empty."
• "The shelves are literally empty on Saturday afternoons."
• "And nothing on shelf on certain times of week."

Additional Services and Features

Pros:

• "Inside there is a Timpsons that do all sorts of key cutting, photo printing etc."
• "They have a butchers section, fish mongers, a very well stocked fruit and veg section, as well as a bakery."
• "The store has a few welcome extras, a Timpsons, dry cleaners, cafe etc."
• "There is a cafe inside if you want to stop for a coffee or bite to eat."
• "Love to go to the cafe in this Morrisons. Very nice helpful staff."
• "Food freshly cooked, seating area comfortable, staff lovely."
• "Had afternoon tea for two. Really good enjoyed it such variety highly recommend will certainly have again."

Cons:

• "What lets this store down badly, is the awful noise played over the loudspeakers in the name of music."
• "When the meal arrived it was no better than a freezer meal reheated in a microwave which it probably was."
• "Food in Cafe is OK, but nothing Special."
• "Food not covered..when helping your self..like fresh bread salad."
• "To much stock lining the Isles small packs of boteld coke placed on top shelves wich i could not reach and posed a danger of falling overall impression untidy and badly managed."
• "Shop ok... but our gripe is the Cafe... is it open or is it closed? ... too unreliable now to get there after work to be told.. sorry cafe is closed at 5.30."
• "For the 2nd time running very disappointed with breakfast.plates cold."