Tesco Extra Reviews Summary

Accessibility

Pros:

• "Easy access with public transport as there are bus and train links."
• "Tesco Extra Streatham is in a great location. Buses start and terminate here, there's a free underground car park for customers, the store has excellent accessibility and Streatham Station is a 2-3 minute walk away."
• "Spacious parking (free 3 hours) and I particularly liked the ceiling indicators of where parking is free."
• "I am lucky to have the a big Tesco so close to me with all its facilities. A huge car park, car wash facilities, key cutting, cash point, clothing and electronics department is a consumers' joy."
• "Parking is well organised with camera enforced parking... when you spend £5 or more instore... parking will be free."
• "Staff were really nice and there's TONS to choose from with good transport links, really nice busy area as well with tons of neighbouring shops :)"
• "Large car park with plenty of space."

Cons:

• "Annoyance is having to get a voucher for the parking...such a waste of paper IMO."
• "FAFF3 You have to negotiate the out-of-order car park payment stalls and queue (again) for one that works."
• "Horrible place. Scammed by the parking, the machines always don't work and staff then says no need to log in."

Customer Service

Pros:

• "Staff always helpful & especially on tills, even though busy they are always quick & efficient while have time for a smile & chat!"
• "Customer services were very helpful and welcoming as well."
• "I have not words to explain how wonderful and hard working is the staff at this location."
• "Huge store with all items you need. Has very friendly staff and lots of parking spaces underground."
• "A wonderful lady who I believe is called Tina, asked me what my problem is... her excellent customer service solved my problem with efficiency and understanding, and I am very grateful."
• "Many thanks to the till assistant that helped pack my bags until I could do it myself, while I loaded my shopping onto the conveyor belt."
• "Each occasion staff have been courteous & helpful."

Cons:

• "I called out to one of the staff several times, who ignored me."
• "The staff at the cigarettes counter it is completely unhelpfully."
• "The staff are always playing on their Mobiles or chatting with each other."
• "The worst cafe ever... The staff is unfriendly and always look really miserable."
• "Got a rude service there yesterday. Unfortunately some of their staff don't have a clue what customer service is."
• "Worst service, manager doesn't train his employees, cashiers meet friends and relatives and talk about private things while we are in line."
• "Cashier staff are extremely slow and rude."

Store Layout & Stock

Pros:

• "the aisles are well spaced and everything looks clean, bordering on the clinical."
• "Very good range of products. However, the queues to pay, even at quiet times, are a real pain."
• "Large store where you can get all your favourite produce."
• "It's a proper hypermarket with almost everything under the roof (except appliances)."
• "Shelves are well stocked and there's a wide range of produce."
• "I am always in this store, it is like an addiction. They are almost always stocked up on goods. I love the variety of products and the staff have always been super efficient and helpful."
• "Everything you need in 1 store, always well stocked, especially upstairs for clothes, toiletries, household goods, gifts & cards."

Cons:

• "Self-service always has lots of machines out of order."
• "It is always out of stock of lots of basic stuff."
• "Also the upstairs gets locked off hours before the store closes so forget buying any medicine or toiletries or anything else they store up there."
• "When they do have items they are always close to EXPIRY or priced incorrectly."
• "Recently I find that the Vegetable & Bread section are empty OR of poor quality."
• "Bakery section. Bread 99% stale if u do manage to find a fresh loaf but want it cut dont bother no one ever around."
• "I didn’t get chance or access to buy baby formula tonight and they said upstairs is closed and you’re not allowed to get anything from there."

Pricing & Offers

Pros:

• "Very cheap on there own products called stockwell there vegetable soup is lovely and the marmalade taste just like quality."
• "With cost of living going up, Tesco still has good value for money products."
• "Always a lot of promotions for a lot of stuff, come here if you want to save a lot of money as well."
• "Huge store with plenty of ClubCard offers."
• "Great offers (compared with the Tesco Express)."
• "great market! It has many products and also things for the home."
• "The product selection is extensive, and with current opening hours from 6 a.m. to 12 a.m. Monday through Saturday, this store has everything you could want or need, when you need it."

Cons:

• "Be careful with advertised prices, sometimes they are incorrectly marked."
• "I was charged double the advertised price for earrings for my niece."
• "Almost always when you pick something up that's on special offer the offer has ended and staff have just not taken the display down."
• "Price tickets always wrong that make you queuing to customer service to clarify the situation."
• "Bought a Dab radio today, it had been slightly reduced, asked if it was a return, the assistant said she didn't think so, when I arrived home I could see it had been used."