Address: 90 Highbury Park, London, N5 2XE, United Kingdom
Phone: +442073549111
Rating: 4.5
based on 121 reviews.
Professionalism
Pros:
"Everyone I interacted with were highly professional and attentive to my needs."
"David Andrew managed our property for 10 years until we sold it recently, with their help."
"The whole team at David Andrew were brilliant helping me through a complicated process."
"Jess Innes has been an incredible property manager, really efficient, kind and understanding - she is really amazing at listening and responding quickly to our needs!"
"Both Christina and Noura were very professional, I was lucky that I found them as they helped me with all the stressful moving process!"
"Amongst all the estate agents we've met, Kasim has stood out by being comprehensive and efficient."
"Very professional, kind and helpful estate agents."
Cons:
"Absolutely dreadful experience, rented a sub standard property from them."
"Worst communication from any agency I've ever had."
"Highly unprofessional company."
"Communication was a huge issue with them, finding it next to impossible to track down our agent to even acknowledge serious issues."
"Truly terrible estate agents. Couldn't be less trustworthy."
"Their staff can appear comically inept, with a remarkable ability for losing paperwork and keys."
"Worst agency ever!! Avoid!! Spoke with Sarah on 2occasions-closed the phone on me, very rude on both occasions."
Communication
Pros:
"Communication wins the day every time!"
"John and his team were very professional at all times and listened to my requirements and point of view."
"Manage expectations clearly from the offset. If you do not have a solution an update once a week would suffice. Do not promise something you cannot deliver."
"They were very professional and answered any questions we had promptly."
"The service at David Andrew has consistently been prompt, efficient, and helpful."
"Neah was absolutely great. She went above and beyond for me to help me rent a flat."
"Interaction with everyone, but specifically Natalie and Anusha, from David Andrew with regards to managing my rental property has been smooth and prompt."
Cons:
"Communication was a constant struggle, with slow responses and vague answers."
"A fair assessment would be that David Andrew couldn’t care less about their tenants, or if there were any issues with the flat."
"We never had a single inspection in the three years we lived there and communication was consistently poor to the point of non-existent."
"Their staff are consistently incompetent with terrible communicational skills."
"lazy and unresponsive staff, they took 2 months to return a deposit after moving out."
"Very poor communication throughout our tenancy."
"Awful experience as a tenant, any reasonable maintenance request is initially met with aggression and accusations of damage, and constant chasing is required to get anything done."
Property Management
Pros:
"Ella was always friendly, flexible, very responsive."
"Kate was excellent in guiding us through the process of renting."
"I rented a property with David Andrews and the property manager Berniece was very helpful and professional."
"I use David Andrew for all letting requirements in the N4 area, great team and excellent service."
"Philip and Kate at David Andrews Highbury made the process of renting my apartment very straight forward."
"David Andrew Highbury were excellent in securing the sale of my property."
"I would thoroughly recommend using David Andrew Estate Agents, Highbury, for the sale of your property."
Cons:
"Large amounts of mould in bathrooms."
"The 'furnished flat' was missing some basic things, like bedroom curtains, but my emails to the agents about it were ignored."
"They took 3 months to fix our hot/cold shower."
"We were left with significant black mould in our en suite for 18 months despite repeated requests to address it."
"Huge clumps of pet hair all over the place."
"Move-in delayed a week at very last minute due to gas fault (because they left inspection too late) and caused chaos for us."
"Flat in disgusting dirty state at move in."
Customer Service
Pros:
"We have just used this branch for the purchase of our next property and the whole experience has been smooth and pleasant."
"I should especially thank Ella for successfully finding the right way to get past it to everyone's satisfaction!"
"I very much enjoy renting through David Andrew, they offer a great service."
"We had a great experience with David Andrews. We tried selling our flat through an online agency first, but it wasn't priced right and we didn't get any consistent customer care and communication."
"We were working towards a tight deadline for completion and Sara Walton was excellent at liaising with the seller and our solicitor."
"We had a great experience in finding our new rental - Megan was extremely helpful."
"The team at David Andrew Estate Agents were so helpful and really worked their hardest to win us the flat we loved."
Cons:
"Our landlord finally made the sensible decision to change management agencies this year, and the effect on our quality of service was immediate and dramatic."
"Sending work men to our flat at 8am unannounced."
"David Andrews doesn't treat tenants fairly."
"This is a company that only cares about protecting landlords."
"They do the things only when it is convenient to them and when in doubt, they would side with landlords."
"As tenants they gleefully ignored issues in our contract which should have been resolved within a matter of weeks."
"We recently completed a year's tenancy renting a flat from David Andrew and during this time we had communication issues with the office as a whole."