Morrisons Reviews Summary

Customer Service

Pros:

• "The staff have been helpful cheerful in this difficult time."
• "Staff are happy to help and friendly."
• "Staff always welcoming & helpful."
• "Amazing customer service. Best supermarket around!"
• "Mike Pitman the store manager was such a pleasure to deal with and made sure I left the store a happy customer with my flowers replaced."
• "Lovely helpful friendly staff."
• "The staff are friendly and helpful."

Cons:

• "I have complained to the management before it took them over 2 weeks to answer but nothing changed."
• "Another poor shopping experience. 1:10pm on a Saturday and shelves are depleted."
• "Management needs to look at what's going on."
• "If you have the misfortune to buy a bottle wine that is not up to scratch, please don't return it to the Customer Services Department."
• "Staff, as ever, miserable and uncommunicative."
• "Some of the staff are seriously incompetent!"
• "Terrible customer service, excessively rude and ageist."

Store Cleanliness and Layout

Pros:

• "Clean and well presented."
• "Store was clean and tidy upon arriving."
• "Good hygiene and safety measures in place with clear, well signed layout of store."
• "When you walk inside there are some good, clean toilets."
• "They have a sanitizer station outside for people to use for hands and wiping down trolley handles."
• "Shop premises are clean and better-presented, competitive pricing, well stocked, nice flower section and interesting new things to try."
• "Large Parking Area, and store is all on one level including the cafe which is useful for disabled visitor's."

Cons:

• "No clean trolleys it was raining very heavy and you had to go out off your way to find one then clean it."
• "Toilets are absolutely disgusting, always blocked and out of order."
• "The whole shop is looking very shabby and in need of a refurb and update."
• "The store toilets are always filthy. The store in general is unkempt."
• "Salad bar was a bit messy and needed attending to."
• "The layout is dire. Small aisles and stacks of so called special offers litter the main entrance."
• "It's far too cold inside (needed a coat and gloves!)."

Product Availability and Pricing

Pros:

• "Well stock shelves, pharmacy, fish counter and fresh meat counter all well stocked, deli counter and fresh pizzas, good array of cooked chickens and other meats great for an easy sunday roast!"
• "Food and other items are quite cheap and have a good quality."
• "Morrisons always surprise us both the quality and price of their produce always makes a visit worthwhile."
• "The store did have our dog food requirements though."
• "Clean, well stocked, good variety, ample parking and cheap petrol."
• "Good range of products."
• "Offers are good."

Cons:

• "Petrol was not competitively priced."
• "Poor prime delivery service, no fresh fruit online and several other key items missing from their online shop on Amazon."
• "They have always run out of what i need whenever i go there."
• "Not a lot of chose, Pizza counter shut due to being short staffed."
• "Prices are generally higher than competition."
• "Every time I visit this Morrisons the shelves are pretty much empty."
• "Frequently out of stock of basic items like skimmed milk."