Morrisons Reviews Summary

Customer Service

Pros:

• "The friendly staff makes customers feel welcome and help locate everything you might be searching for."
• "The staff at Morrisons Supermarket in Crewe are friendly, helpful, and knowledgeable about the products they sell."
• "Morrisons Supermarket in Crewe is a fantastic store that provides customers with a wide range of products at competitive prices."
• "Very good plus prices are very reasonable. Tablets kept clean overall very good."
• "Went in this morning, Saturday 10th December to buy some Prosecco for my wife. I would like to say that Sean, working in the Wine and Beer department went above and beyond."
• "Great store, great parking and friendly staff."
• "Well stocked and tidy supermarket. Good selection in the food court for eating in."
• "Great service and food in this cafe. Staff are always friendly and helpful."

Cons:

• "But to tell you, the cashiers at the counter are very not welcoming. No customer service AT ALL NOTHING COMPARED TO ASDA."
• "Food was over cooked had a big breakfast, plates are dirty."
• "Went for a breakfast, the mugs were not washed properly, tables weren't being cleared quick enough."
• "One of the worst experiences I have had in a supermarket, staff were rude and unhelpful."
• "Very poor social distancing in store. No semblence to which way you should navigate the store."
• "Not happy at the level of customer service I received tonight!"
• "I only went to Morrisons Crewe because they stock items I can't buy anywhere else. In my opinion, there were too many people were in the store & some people, including some of the staff weren't social distancing."
• "I've shopped at Morrisons for many many years and was very disappointed with the two staff members that I dealt with, I'm afraid they were not very helpful and appeared totally disinterested!! Very poor."

Cleanliness and Hygiene

Pros:

• "Store is bright and clean, with amazing cafe and dry cleaning facilities."
• "Nice clean toilets."
• "The store is clean, spacious, and easy to navigate, making it a stress-free shopping experience."
• "Clean supermarket, very polite, helpful staff."
• "Great range of products and fresh produce, well laid out in a bright, clean shop."
• "Hand sanitizers are located throughout the store."
• "A large Morrisons on the outskirts of crewe stocking all major and own brands complete with a large carpark, the store is light bright, and airy."
• "Clean and tidy store, easy to navigate."

Cons:

• "Went to pick up 2 parcels From inpost locker and the toilet drains smell so bad I almost threw up."
• "My self and husband went for a meal, the tables that were empty were dirty."
• "The juice machines was mixed with other juices, copella and fresh orange, I told staff to change it and clean machine out as It looked disgusting."
• "Not a bad shop but I'm disabled and the toilet was absolutely disgusting."
• "Shelves were empty, cages everywhere, felt and looked dirty but not a member of staff or manager in sight."
• "Smelly toilets and a revolting, unwelcoming stench starting outside the premises that's clearly emanating from blocked or collapsed drains."
• "Cafe review. Simply not enough staff. Long wait to be served."
• "Very dirty store. Never any staff at customer service, never any available trolleys (unless you wanna walk across the car park and get one) and never any baskets."