Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Overall shop floor is nice and neat."
• "It felt spacious, clean safe and a pleasure to shop in the store."
• "The supermarket car park has 7kw EV chargers with a £1 activation fee then free to use."
• "Morrisons Aldershot is a great store. It's clean, tidy and well set out."
• "Shop is also spacious and clean which has been important during covid."
• "Excellent super market...Well lit and always clean when we have visited."
• "Shelves are always neatly displayed and filled."

Cons:

• "Only popped in for cat food but I couldn’t find what I wanted so left without buying anything."
• "Not up to usual standard today. Very untidy and gaps on shelves."
• "There's a lot of wasted space in this particular store."
• "Whenever I come here (in the evening or in the middle of the day, weekend or midweek) I always find empty shelves in the meat and poultry section."
• "The lighting is terrible, there is rubbish building up in most Isles, out of date items are abundant."
• "This used to be such a great store, but now empty shelves, out off date stock, aisles full of cages, stock and rubbish on the floor."
• "Some shells were a little sparse."

Customer Service

Pros:

• "It's always polite in my experience; worth it for a 9p bargain."
• "The staff were friendly the whole experience was brilliant given the current situation."
• "The staff all seem very happy to help."
• "The customer service is so good, I will keep going there all the time."
• "Staff are friendly and helpful."
• "Staff, on the whole, are lovely. Helpful, polite and patient, especially as we are older and not as fast at packing etc."
• "The staff are very friendly and helpful."

Cons:

• "The cafe is dire. I've had half frozen food served me."
• "Complete waste of time and rubbish customer service."
• "Today I experienced extremely poor customer service in Marrison Farnborough. During paying for my shopping cashier has told me that I should back to my country once she knew where I'm from."
• "Customer service not 100%."
• "The other problem today was a very over zealous lady on the checkouts, that was asking me 20 questions about my life."
• "I was made to feel like a liar by staff, and after they finally checked I was not offered an apology."
• "Diabolical team picking home delivery orders, and a customer service team worse than Sky TV."

Pricing and Offers

Pros:

• "They had some great deals on bits I would normally only buy at tescos and there reduced section was cheap as chips."
• "Cheap fuel is a bonus."
• "I find that the prices are very competitive and when items are reduced it is an excellent price, not to be missed."
• "Affordable goods, same quality from any other expensive stores but lesser price."
• "Great shop. Prices are brilliant, bakery is top notch."
• "Very good store, has a very good range of products at mostly reasonable prices."
• "Brilliant lunch meal deals. The best lunch options available by a mile."

Cons:

• "Don't think much of morrisons try not to shop as prices are creeping up and sometimes cannot get what you want as items are out of stock."
• "Lots of items are quite expensive."
• "I always seem to pay more in morrisons they don't seem to have the offers that Tesco have."
• "Most the offers here that are advertised don’t even work."
• "They had an offer on Coca-Cola £5 for 15 cans I received 2 packs of 6 was charged 85p more for 3 cans less."
• "Pricing also seems to be a problem with carling cans being priced at both 11 and 13 pounds for 18 as well as 12 pounds for 24."
• "Prices are rising very fast.....and it's noticeable every time we shop.....and lots of prices to confuse and distract which I find very distasteful."

Product Availability and Quality

Pros:

• "Really great shop. Have always felt safe during pandemic and hand sanitation stations around store are so reassuring."
• "They tend to run out of things, like fresh basil, fresh coriander, fresh chillies, lemon juice and lime juice, but when they have them in stock, they are good quality and reasonably priced."
• "The meat counter is superb, the best I have ever experienced."
• "The children's clothes r well worth a look."
• "Their veg and meat section is very good."
• "The Meat/Fish prices are much much better."
• "The bakery and fresh fish are very nice."

Cons:

• "Common products are regularly out of stock."
• "Same with soap powder was £9, on offer for £5 I received a substitute for £1.85 p more."
• "Bought several t shirts from nutmeg at Morrison’s over the past few weeks at £4. This week the £4 t shirts have had their official price tag ripped off and a little corner shop style price tag put on."
• "Was let down miserably at Christmas."
• "I don't think the meat is as good as it used to be."
• "Salad bar is never re stocked because of the 2 women that work on it."
• "Once again a disappointing experience at morrisons! Rotten food on the shelves and then when you get to the till the my morrisons vouchers don't work!"

Accessibility and Convenience

Pros:

• "Car parking was free, easy to navigate to and lots of cafes right next door."
• "I was in and out in half the time it takes to shop in other supermarkets."
• "Free parking for up to 4 hours during the day. Unrestricted overnight from 6pm."
• "Parking was fairly quiet but it was just after 9am."
• "Quick & easy.. purchased nearly all i went for... no que's at tills."
• "Huge, free car park, with a fair number of parent parking spots, and well located close to the cinema and restaurants."
• "It is a pleasure shopping in Morrisons Aldershot. It is never crowded, it is spacious."

Cons:

• "Morrisons don’t have a scan as you shop, or self checkout for trolleys and the queues can get very long!"
• "About half the times I shop no baskets are available at the entrance."
• "The massive downside is that the car park is shared with multiple restaurants, a hotel, a cinema and theatre."
• "Only irritation was the store lift down to the car park, I waited a long time in both locations but it did not appear to be working at all."
• "For groceries I rate this place and shop here regularly...however the parking is a nightmare."
• "Don’t park in their car park if you want to go shopping, watch a movie and/or have a meal."
• "The absence of fishmonger was more than made up for by the truly horrendous stench emanating out of the men's toilet."