Bathroom Discount Centre Reviews Summary
Category: Bathroom supply store
Customer Service
Pros:
- "Gary and Barry have been most helpful, with Gary sourcing the best products for me."
- "The service has been friendly, helpful and very accommodating."
- "I wouldn’t hesitate to recommend dealing with Kate."
- "Delivered on time with good communication throughout."
- "They listened well and helped me deal with a difficult situation caused by another vendor."
- "In the after-sales support where the Bathroom Discount Centre excelled."
- "Chantal in Customer Services was exceptionally helpful and sorted a replacement within a couple of hours."
Cons:
- "We struggled to get anyone to answer the phone who knew what had happened to our order."
- "Really bad service, rude 'helpline' and constant delays with orders."
- "The taps I ordered apparently have gone missing through a delivery company."
- "The guys in the warehouse are incredibly rude and unhelpful saying its not their fault."
- "Had to call multiple times for an update and reschedule the plumber many times when it didn’t arrive when they said."
- "Customer service is non existent. These people do not know anything about the Consumer Rights Act."
- "Everything was delivered incorrectly and in bits and totally held up our builders."
Delivery & Logistics
Pros:
- "I had a replacement fitting delivered in less than 24 hours, which I was hugely impressed with."
- "We received all the items promptly."
- "The delivery was prompt."
- "Delivered on time with good communication throughout."
- "They were delivered on time and the delivery guy even helped my husband get the heavy bath up the stairs to our first floor."
- "Delivery of that was again very swift."
- "Items were sent as soon as possible, generally next day delivery as they became available."
Cons:
- "The taps I ordered apparently have gone missing through a delivery company."
- "Some bits arrived after 10 days or so. Some items had bits missing from the boxes."
- "Everything was delivered incorrectly and in bits and totally held up our builders."
- "Didn’t call back with an update when they said they would."
- "Say its not a courier but their own driver. But can't give a time slot at all with 9 till 6."
- "Billing incomprehensible, had to chase for delivery."
- "The piece de resistance was then when it has arrived, we can’t collect it, as ‘they are doing a stocktake’."
Product Quality & Selection
Pros:
- "This place has everything! It's a bathroom Aladdin's cave... Great range, great prices."
- "All items were extremely fairly priced considering their high quality."
- "It is good value for money."
- "The choice is vast and prices very competitive."
- "All the products were high quality and at brilliant prices."
- "They have a huge range of products in their basement catering for all budgets."
- "Their showroom is extensive and all the prices are displayed, which makes a refreshing change from the way some bathroom retailers operate."
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