Bathroom Discount Centre Reviews Summary

Category: Bathroom supply store

Address: 297 Munster Rd, London, SW6 6BW, United Kingdom

Phone: +442073814222

Rating: 4.4
based on 150 reviews.

Customer Service

Pros:

  • "Gary and Barry have been most helpful, with Gary sourcing the best products for me."
  • "The service has been friendly, helpful and very accommodating."
  • "I wouldn’t hesitate to recommend dealing with Kate."
  • "Delivered on time with good communication throughout."
  • "They listened well and helped me deal with a difficult situation caused by another vendor."
  • "In the after-sales support where the Bathroom Discount Centre excelled."
  • "Chantal in Customer Services was exceptionally helpful and sorted a replacement within a couple of hours."

Cons:

  • "We struggled to get anyone to answer the phone who knew what had happened to our order."
  • "Really bad service, rude 'helpline' and constant delays with orders."
  • "The taps I ordered apparently have gone missing through a delivery company."
  • "The guys in the warehouse are incredibly rude and unhelpful saying its not their fault."
  • "Had to call multiple times for an update and reschedule the plumber many times when it didn’t arrive when they said."
  • "Customer service is non existent. These people do not know anything about the Consumer Rights Act."
  • "Everything was delivered incorrectly and in bits and totally held up our builders."

Delivery & Logistics

Pros:

  • "I had a replacement fitting delivered in less than 24 hours, which I was hugely impressed with."
  • "We received all the items promptly."
  • "The delivery was prompt."
  • "Delivered on time with good communication throughout."
  • "They were delivered on time and the delivery guy even helped my husband get the heavy bath up the stairs to our first floor."
  • "Delivery of that was again very swift."
  • "Items were sent as soon as possible, generally next day delivery as they became available."

Cons:

  • "The taps I ordered apparently have gone missing through a delivery company."
  • "Some bits arrived after 10 days or so. Some items had bits missing from the boxes."
  • "Everything was delivered incorrectly and in bits and totally held up our builders."
  • "Didn’t call back with an update when they said they would."
  • "Say its not a courier but their own driver. But can't give a time slot at all with 9 till 6."
  • "Billing incomprehensible, had to chase for delivery."
  • "The piece de resistance was then when it has arrived, we can’t collect it, as ‘they are doing a stocktake’."

Product Quality & Selection

Pros:

  • "This place has everything! It's a bathroom Aladdin's cave... Great range, great prices."
  • "All items were extremely fairly priced considering their high quality."
  • "It is good value for money."
  • "The choice is vast and prices very competitive."
  • "All the products were high quality and at brilliant prices."
  • "They have a huge range of products in their basement catering for all budgets."
  • "Their showroom is extensive and all the prices are displayed, which makes a refreshing change from the way some bathroom retailers operate."

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