Apple Manchester Arndale Reviews Summary

Customer Service

Pros:

• "Apple is always willing to resolve phone problems. I have found them very patient and understanding."
• "5* Service from Chris on Thursday 4th Nov."
• "Overall amazing experience and customer service!!"
• "Brendan from the service team was extremely welcoming, helpful and even helped me sort the dock cleaning that resulted in resolving the issue."
• "Very busy centre, adequate staff to attend to your issue. The staff are nice & willing to assist."
• "Went in, the assistant scanned my QR code and I swear the girl who brought my item out was on rollerskates, must've been about 2 mins at the most, and the store assistant was very helpful."
• "Louise spent a lot of time going through a variety of questions I had- tutorials, hardware, apps and more."

Cons:

• "This store has the worst customer service I've ever experienced in my twenty years of using Apple products."
• "One of the staff has been very rude to me and my daughter, we were in there looking at the watches trying to figure it out which one to pick for her."
• "The man in the store told me that there is nothing he can do about it, the phone is lost and I have to get a new one."
• "Absolutely shocking service and they don’t care."
• "I had to wait for over 10 minutes before I got to speak to an assistant. He was dismissive of my questions."
• "I was shocked to hear that, I paid £ 1200 to use the phone only for two years, this is really a shame."
• "When I asked him about iPhones and asked for his advice his response was 'look online on the website' and then he turned his back to me."

Technical Support and Repairs

Pros:

• "Tom M. is *the* point guard to go to when having laptop problems."
• "Took my 6s in for a repair today and had excellent service from Laura."
• "Thank you for Abi for great help & support really appreciate it."
• "Chris discussed my issue with my Macbook Pro - offered to perform a quick clean to see if that resolved the issue."
• "Boss service. Brought my son's iPad here to get repaired and the usual occurrence of 'we'll need it for ages' was taken but a lady called Nazrah? (I'm sorry if I spelt it wrong) was brilliant and sorted things out so that everything was dealt with quickly and smoothly. Lovely lady."
• "Seamless repair on my airpods today."
• "Took my iPhone to the shop to repair. Pablo was professional and very nice."

Cons:

• "Booked same day while you wait screen replacement with Genius Bar online, arrived on time, told it couldn't be done same day as they have a backlog."
• "I’m really disappointed. I went there for a battery replacement and paid £25, and the battery is still giving me the same problems."
• "Terrible place, had to endure 3 hours for staff to transfer data between iPads, even had me calling apple helpline on my own phone."
• "The 'Genius' bar staff isn't that genius at all."
• "Although booked a slot they were too busy serving walk ins to help transfer data."
• "After a 30 min wait I was told that my phones health was fine and they couldn’t do anything."
• "They couldn't repair the phone so sold me a new one instead."

Store Experience

Pros:

• "Great store experience. Lots of friendly and knowledgeable staff on hand, no having to queue at tills (staff have hand held card machines), in-store training on products and workshops available on a complimentary basis. A joy to shop here."
• "The #todayatapple events are always really interesting, and it's obvious the staff love hosting them and are good at what they do."
• "The staff here are second to none. So knowledgeable and helpful."
• "Very impressed with this store! There was an efficient system for separating purchasers from those with technical problems, and every member of staff I encountered was friendly and helpful."
• "The store is clean & bright with products easily accessible for trial."
• "What an excellent example of good customer service."
• "Everyone was kind, professional and helpful and honestly could not have done any more for me."

Cons:

• "Wanted the new MacBook Air but needed it straight away, decided to collect from Arndale. Visiting the store was a complete chore."
• "At peak times however employees often miss the opportunity to greet you upon entry which made it confusing trying to purchase a product."
• "The attitude is absolutely unacceptable and outrageous."
• "Worst Apple Store I've ever dealt with."
• "Utterly tedious experience in what could easily be mistaken for a parody store."
• "Shocking. Queued to enter (no one in store, basically empty), one of the employees asks “are you browsing or buying” which is lunacy."
• "The place is a joke run by a bunch of idiots."