Currys Reviews Summary

Customer Service

Pros:

• "Well equipped, extremely knowledgeable staff, easy to collect from, speak to any member of staff and within an instant your item is being wheeled out to your van or car to take away (providing you have ordered and paid for it!)."
• "Technically knowledgeable and helpful staff, not pushy at all, the right balance."
• "Dealt with Rob today at curry’s and I have to say I was impressed. Very helpful wasn’t salesy or pushy just informative and knew his stuff."
• "Exceptional service from the 'in house' Dyson assistant."
• "Very helpful and knowledgeable team of sales staff and I came away with just what I needed."
• "We went to curry’s Chichester yesterday and the staff especially James were brilliant and he and the others couldn’t be more helpful and friendly."
• "Walked into Currys looking for several items. I asked Josh for help and within 10 minutes he educated me on the choices available and had me sorted out on all 4 items!"

Cons:

• "Appalling service We had asked for help to make our Purchases but were told sorry we are Just checking something and we cant serve you."
• "Currys cancelled our order without telling us...twice."
• "Maybe I'm not their demographic, but I was ignored by staff who were too busy talking to each other."
• "Awful service from these people. Reserved an under-counter fridge online, however from past experience they didn't actually have any stock."
• "Worst customer service imaginable and a huge lack of technical knowledge."
• "Seems too much trouble to ask for help."
• "Staff spend most of their time talking to each other, ignoring customers."

Product Availability and Stock

Pros:

• "Currys are much better at having stock available when advertised on their website."
• "Really like the fact that they now operate a recycling service for old electronics."
• "Nice variety of consumer goods, tv's, computers, laptops and digital extras."

Cons:

• "I bought a washer+dryer that was scheduled for delivery 11 days later. Night before delivery they messaged me to tell me it's going to take another 11 days."
• "Go on there website to see if something I want is in stock and find out that it is, 10 mins later i go to the store to get it only to find that there's non in stock..."
• "If you want to wait for ages to be served, only to be told sorry I don't do the TVs you'll have to wait. Wait longer and longer and longer, and then told the TV you wanted and the website said was in stock isn't."
• "Went to buy a monitor, got to the store which wasn't local to us so had to travel they only had two in stock yet nine on display."
• "About 8 Chromebooks on display with adverts for them outside but when we eventually found an 'assistant' was told they didn't have any of them in stock..."
• "Not very good went to buy a TV salesman sold us one then said there was none in stock anywhere in currys."
• "After speaking to a staff member at Currys I was assured that the store had an imac in stock also checking the stock on the website confirmed it was in stock."

Pricing and Charges

Pros:

• "Happy customer who has recently returned for purchasing Bluetooth earphones for a discounted price than other main stores."

Cons:

• "Will shop here last case scenario as it usually has what you want, pricing is slightly high and delivery charges could be better."
• "Bought a laptop for my daughter which turned out to be faulty. Refunded without quibble, hence extra star. Picked a different laptop with a price ticket of £279, reduced from £299, which would have to be ordered online (?!) Tried to do so but man on electronic connection (you can't phone) said £429."
• "Very pushy sales people, many hidden extras they try and force you into..."
• "Having been told that the cost of the repairs would be over £400..."
• "Tried to buy a tv on line but would not accept payment."