Currys Reviews Summary

Customer Service

Pros:

• "The 'Team Knowhow' (their resident tech experts) are very helpful and will suggest the cheapest possible way for you to fix your problems with laptops or computers."
• "Staff are really friendly and helpful. Directed me to where I needed to go."
• "Really friendly bunch of lads. A country mile better than the Hedge End store."
• "This store however, the staff couldn't be more helpful."
• "The final young lad was really helpful and patient with us whilst we picked a TV, wall bracket and sound bar."
• "Liam showed me very well. He was very clear and helpful."
• "Nice, organised and the lady at the hoover section was very knowledgeable, helpful and knew all the products."

Cons:

• "Appalling customer service. 5 members of staff standing in front of the main doors talking."
• "Be sure you know what you want and don't rely on poorly trained staff."
• "He was really sarcastic and condescending."
• "The staff at this store are a shining beacon of uselessness! Well done guys, great job on totally wasting my time today by not understanding your own policies!!"
• "Worst customer service I have experienced for a long while."
• "Not a great shopping experience. I was overcharged and when i questioned it i got attitude."
• "Most unhelpful salesman I have ever met."

Product Availability

Pros:

• "Large selection of electronics, covering just about every facet of life you can imagine."
• "They always seem to have what I need/want which is why I use them so much."
• "Good price for product and click and collect outside is a great idea."

Cons:

• "I'm afraid spent 2 days with dead end result of trying to purchase another battery for cordless hoover which is not made in the UK but in the USA!"
• "We went to buy a TV today but everyone was out of stock."
• "However, when it comes to PC parts and equipment the selection is small, relying on selling whole units, and the prices are higher than specialist stockist."
• "Click and collect - Headphones. Wasn't ready for collection."
• "Went to purchase new shark vacuum. Had looked online and said they were in store and stock. Asked assistant to purchase and was told they had none in store."
• "Stock count is not always accurate, but they or you can order in."
• "All TV's we enquired about were out of stock, none on order and weren't going to have any in."

Store Experience

Pros:

• "Curry's is situated just along from B&Q, Pets at Home and Home Bargains, next to Halford. Good parking area, so there is always somewhere to park."
• "Relaxing shopping experience if you love tech you'll be in heaven they always stock great products."
• "Great, helpful staff. There is a huge variety of anything and everything electrical, from Washing machings to Iphone X's to a handheld hoover."

Cons:

• "Asked to have computer picked up after fault and it wasn't."
• "Absolutely crap waited 45 minuets for my laptop!!!really understaffed and not helpful at all."
• "Staff generally helpful but the large balding man who appeared to be the manager was very rude and loud, waving his arms around like some sort of mad man."
• "Had to wait 15mins at customer services before a member of staff finally attended to my query."
• "Getting a store assistant to attend to your needs is like your asking for their pin number."
• "Struggled to get over the door threshold with my mum in a wheelchair."
• "It's a typical Curry's store inside but it has issues."