Currys Reviews Summary

Customer Service

Pros:

• "Great little Currys, nice polite, helpful staff, speedy click and collect order."
• "It's not one of those stores where they hound you the minute you walk in."
• "Very much depends when what time you are there. I went in the evening and plenty of staff there to help."
• "They are really trying hard to keep serving during lockdown."
• "Staff very helpful. Their assistance saved me a further £200 off an already discounted laptop."
• "Super service from the assistant manager Mat! He made the effort to explain the different broadband providers and savings I could make."
• "Good range of products on display with friendly staff."

Cons:

• "Every time I shop here I swear it will be the last time. The staff are clueless and they rarely have the thing you want in stock."
• "Really bad experience!!!! Still waiting for them to come to pick up the old washing machine, no communication between store and customer service and a nightmare to get anything sorted!!!"
• "Store Manager Gary is so unhelpful and didn't listen to the information I was telling him about our recent purchase."
• "Very poor customer service - bought a laptop from there, after two months of very little use a crack appeared on the LCD screen."
• "Horrible customer service!"
• "Absolutely abysmal customer service."
• "Awful my laptop has been in repair for 40 days now, I'm behind on uni work and will be till they actually sort it out."

Product Availability and Stock

Pros:

• "Checked stock on line before going to store to purchase. Very easy to do so."
• "If he was not I would have gone elsewhere. He even volunteered to carry 2 heavy boxes to my car."
• "Cameron was brilliant, he was most helpful and informative with aiding our decision on the Bosch model we finally decided on."
• "They always have plenty of knowledgeable staff here which is a good thing."
• "However they had a reasonable stock level and the items we wanted so the trip was worthwhile."
• "The computer we wanted was not in stock but he did everything he could to help us find one locally."
• "There's a huge range of products at reasonable prices."

Cons:

• "Everything I asked for was out of stock despite this being a big store."
• "Very disappointed all we wanted was a Microwave, 2 stores visited neither of them had what we wanted."
• "Advertising stock they dont have, very limited knowledge of anything, website totally inaccurate & 70% of products miss priced or wrongly priced & laptops on display no longer available."
• "I will never purchase anything from Currys again. I would rather take my £500 I spent on a washing machine and spend it where I am treated with dignity and respect."
• "So currys decided to deliver a fridge/freezer, and dump it without unpacking it to see if we were happy with it."
• "Don’t go to Worthing curry’s. Should be shut down no point of having this store. Nothing in stock staff no nothing."
• "Fairly small store. Often don't have items from the website in stock."

Delivery and Installation

Pros:

• "Delivery was 5 day wait but they installed the item and took the packaging away."
• "I eventually had the fridge exchanged a week later."
• "The laptop I wanted wasn't in stock but they ordered it and arranged for next day home delivery."

Cons:

• "In the meantime they will not cancel my order and refund my money because the item is out with their courier."
• "They then cannot give a guaranteed collection time, great!"
• "I was informed that the delivery would be between 1 and 5pm at 6pm I contacted the call centre as I had had no news about when it would arrive."
• "I ordered a pebble smart watch for next day delivery. It did not come next day and on the following day also did not turn up."
• "They do not deliver to the shop at the weekend so I have to hope it comes in next week."
• "I was called by the delivery driver who told me my delivery was still at the depot and had never left because of a truck issue."
• "They collect the item, I have had emails saying they have the item back and will process the refund within 3 working days. 5 working days later and nothing."

Store Experience

Pros:

• "It’s so nice to come across someone offering such great customer service."
• "I only went in for a kettle and came out with a massive £400 saving by switching provider."
• "Yet again Nathan at Carphone Warehouse Worthing was exceptionally helpful and sorted out our new phone contracts for us."
• "Beginning if this week we had a problem with a delivery. Spencer the manager at Currys Lyons Farm Worthing sorted it out straight way."
• "After 2 mins Hayley came running up the staircase. It was his lucky day I spend £288.00 on 4 items because he was polite and helpful."
• "Very good selection of products. As I tried attempting to operate the lift again no assistance until I called out to one of the staff nearby."
• "Best service ever in a Currys buying a new TV. Nathan the salesman was outstanding. Knew his product and service and gave great advice."

Cons:

• "Returned for a refund but was refused as the box had been opened."
• "Where do I start... Over the last year I have been in here a number of times. Every time I felt like I should have been paid for the length of time I had to wait."
• "Sorry Currys but you need to acknowledge customers and not stand around chatting."
• "Absolutely lacking of professional customer service, I've been misinformed twice in two different Currys shops."
• "Went into shop to purchase a tumble dry to take away there and then with the cash only to be told I could not collect any tumble dryer at this time."
• "The manager was standing there and didn't attempt to come and assist."
• "Very disappointing. Had to struggle downstairs with microwave oven with no offers of help."