Currys Reviews Summary

Customer Service

Pros:

• "Served by a very pleasant young man called Luke. I Have never had such service as I received from him."
• "We got great advice from Terry who looked at all the different options available and told us the specs we need for what we want from it."
• "Excellent customer service by Ashley at the Warrington branch ⭐️⭐️⭐️⭐️⭐️he was very polite and knowledgeable on the products we were looking at."
• "Matt the LG Tv man, was really knowledgeable and helpful today."
• "Mia served us and she was fantastic. My daughter was undecided between a MacBook air and a MacBook Pro. Mia asked what she wanted it for etc, and highlighted the pros and cons of each laptop that would suit her."
• "Went into the store today to purchase a laptop and was served by James who was very friendly and knowledgeable."
• "Received a really great service from Leigh/Lee, very helpful, professional, searching and collecting the products from warehouse."

Cons:

• "I can't recommend Currys business hub at Warrington unfortunately. Stick to Amazon Business its much more efficient."
• "Staff have no knowledge of the goods they sell. Very few people to ask."
• "Terrible customer service here from the manager. Very unwelcoming and spoke with a lot of disrespect."
• "Rubbish customer service, wanted to buy a laptop and few other items, waited 20 - 25 min for a member of staff to help me, but no one bothered."
• "This store is either understaffed or filled with the most unhelpful introverted workers in retail history."
• "Never again am I shopping here. I bought a gaming monitor for my son for Christmas. We took it out the box and set it up.. when we turned it on the lcd was cracked and they refused to repair it as it wasn't part of the warranty."
• "The individual in question displayed a level of arrogance and rudeness that was both unexpected and unwarranted."

Product Availability and Stock

Pros:

• "The oven was very easily fitted and wired up. Just like wiring up a plug. All working as it should and looks fabulous."
• "Bought a coffee machine for my Grandsons Christmas present the young assistant who served us advised that the machine would grind the beans but when we got it home it didn't perform this function. It was exchanged with no problems."
• "Excellent customer service. Bought a replacement electric built-in oven for my girlfriend, very easy transaction."
• "Big thank you for all the help we received with our old laptop and looking for a new one. Lots of sound advice from helpful people."
• "We are very happy with our purchases 👍."
• "A young assistant who had an excellent approach, happy and very helpful checked other branches, to see where it was available."
• "Everything I have ever bought from here has been fine and the customer service has been great when called upon."

Cons:

• "Curry's have lots of goods in their display areas but when you try to buy these goods they are either out of stock or stock not being replaced."
• "Absolutely rubbish! Found what I wanted in 2 mins, went to till & waited 20mins to get served to find out you were out of stock!"
• "Absolutely rubbish got told at Leigh that Warrington they had 2 of the freezers that we wanted we went over to Warrington where they sold me one of them took the money out of my bank account."
• "Website advertising stock confirming it was in fact in stock. When we got there 5 mins later was told it wasn't."
• "I went to buy a case for my 9 months old phone. No stock what so ever."
• "Went to Currys today to buy my new Samsung Galaxy. Unfortunately, there were no phones in the stock."
• "We went to purchase a fridge/freezer that we had picked out after measuring our home to make sure it fits. Unfortunately, the item had gone up in price by £250 in the week between visits."

Store Experience

Pros:

• "Just outside the town centre on a retail park, easy to get to and with lots if parking."
• "Huge store and great choice. Staff always helpful and pleasant."
• "Full of electrical goodies I can't afford, and does anybody really need a tv that big? Or a £200 toaster? Needs to cater more for ordinary people, that aren't well off. Otherwise a great place to browse with some friendly assistants."
• "A huge range of choice with all products which I find extremely convenient and my kind of shopping!"
• "The staff are SO friendly, polite and are super helpful."
• "Good for looking around and the odd bargain."
• "Quite a good selection of gadgets home appliances TVs and stuff...I was left to browse at will and not badgered by salespeople."

Cons:

• "Where are the staff. Went to buy a dishwasher I had seen online. I found it, but then it took twenty minutes to find a member of who didn't know the product number."
• "Being a large store finding a member of staff who can answer a question on a particular product is a task in itself."
• "Staff were too busy talking too each other to notice we needed some help finding a product we had gone especially there to see."
• "Waited 10 minutes near the tills before somebody actually spoke to me."
• "Stood near cookers for ages was planning on buying one that day. Not one person asked if I needed help."
• "The shop is the size of Luxembourg with no staff."
• "Also the store was very loud there was Xmas music playing, Tv's playing Harry potter and others playing Xmas adverts."