TFix Reviews Summary

Customer Service

Pros:

• "The customer service was brilliant and polite staff all-round."
• "The staff was extremely polite, courteous and supportive."
• "Very professional staff, regular updates regarding repair progress and delivery times."
• "Really easy going friendly staff, very knowledgeable."
• "The staff were friendly yet professional and kept me informed from the moment they received my drone to what the cost would be to when it was repaired and ready for collection."
• "Fantastic customer service and great updates along the way."
• "Service was friendly and my product was fixed and returned to me in 24 hours."

Cons:

• "I tried ringing them lot of times and no one pick up 'due to shortage of staff.'"
• "Very bad customer service! All these guys care about is how to get more money from you."
• "Frustrating there is no possibility of speaking to someone when the fix doesn't work."
• "No telephone support, only automated message."
• "Although lack of communication as I wanted to check if the appropriate thing will be fixed."
• "I sent a note with the headsets requesting if they could send them to my work address rather than my home address were they failed to carry out this simple request."
• "I’m docking one star because although the headphones were returned in the packaging I used to send them."

Repair Quality and Turnaround

Pros:

• "Got it back very quickly within 5 days."
• "They completed the service within a few hours and I collected it that very same day."
• "Repair was all good and prices very fair."
• "They repaired the complete gimbal, vibration board, flex ribbon and a cracked arm and couriered it back to me within 5 days."
• "A very quick turnaround and a reasonable cost!"
• "Fixed my broken earphone on the folding joint on my Beats headphones. You would never know that they have been repaired as they came back in as new condition."
• "It was fixed the same day & I got it back a couple of days later."

Cons:

• "Really disappointed in the time frame and change in cost which all but doubled."
• "The repair seemed slightly longer than the promised 10 day turnaround."
• "Then a further 4 weeks before I then heard that apparently there was more work needed at a higher cost."
• "It did take longer than I anticipated to repair my item."
• "Frustrating to wait over a month for my headphones to be fixed."
• "I sent my xbox on 4th January and website said 1-3 days for the repair... I eventually received my xbox back on 26th January!"
• "However my item has been sent back to me still broken and not fixed, but I did receive a beats usb cable and case for the headphone."

Communication and Updates

Pros:

• "I Got a notification when it arrived, when it was being tested, when it was being fixed, when it was finished and when they sent it off."
• "Always texting to give you updates."
• "Kept me updated all the way through about repairs and couriers."
• "Amazing communication, emailing at every stage to keep me informed."
• "I was constantly kept up to date."
• "They keep you updated every step of the way too!"
• "Constantly kept up to date with the progress of the job and the shipping."

Cons:

• "Couldn’t pay to retrieve my drone for weeks, as login wasn’t working."
• "The service takes ages to replay: 1-2 days is a minimum."
• "I did not realise until checking the progress of my order that for £29.99 you could get 'VIP treatment' and jump the queue."
• "My ONLY issue is when my item got there they asked if I wanted to go 'VIP' for an extra fee to 'queue jump' I don’t like this sort of thing."
• "I've asked for a refund but they are holding my pay ransom because they want to do a 'warranty check' on my device."
• "I tried ringing them lot of times and no one pick up 'due to shortage of staff.'"
• "Although the tracking process was simple and my controller works (for now) I feel that more care could've been given by communication in regards to the issue of my controller and what it was they were going to do to fix it."