Clearvision Eyecare Boutique Reviews Summary

Customer Service

Pros:

• "Customer service was excellent."
• "Extremely polite and welcoming staff, the eye test conducted was very thorough and everything being done was explained throughout."
• "ALL staff are very friendly and helpful."
• "The customer service is second to none absolutely great very friendly workers."
• "Every aspect of service I received was faultless."
• "The customer service is impeccable."
• "A+ customer services with a smile."

Cons:

• "They have refused to accept any responsibility for the damage to my glasses even though they DID NOT tell me there was any risk."
• "Also if a customer asks for a written receipt, it shouldn’t be questioned."
• "I felt very rushed into paying my balance when collecting my order."
• "But recently this has deteriorated; prices are greatly inflated, strongarm tactics to generate a sale and the customer service is quite simply unsatisfactory."
• "Inappropriate comments and tactics were used to try and sway my thoughts on purchasing varifocal lenses despite a recommendation from the Optometrist these were not suitable for my needs."
• "I give this optician a 0 review because they are cheating the customer who go for medical care."
• "CHEATERS BE AWARE…!!"

Selection and Variety of Frames

Pros:

• "They have so many contemporary frames to chose from too."
• "This little shop has a large selection of really cool frames to choose from."
• "They have a wide selection of frames to offer for every kind of taste/preference."
• "A very large selection of frames and sunglasses to suit all tastes."
• "I always appreciate quirky, one of a kind unique frames and I was not disappointed."
• "They have the best frame collection- new and vintage, one of a kind, no longer produced, you name it."
• "You will be spoilt for choice with their fantastic range of designer glasses."

Cons:

• "Also I have found that they frames have been there for years as some of the frames I have purchased i have had scratches on them."
• "However, the place is very expensive and you'll be better off going to Specsavers where you'll get clear pricing and a free second pair of glasses."
• "Clearvision is becoming too expensive for my liking specially when it comes to replacing complex lenses."
• "I visited the store last weekend and asked to view some frames I'm considering buying... I was then informed 'viewing frames is by appointment only'."
• "Unfortunately the lenses I required were no longer in production. The alternative was not to my liking so this shop managed to customize my lenses after several attempts to satisfy my demands."
• "Just had mine and husbands eyes re-tested. Both our prescriptions were wildly different from what clearvision gave us a few years ago - plus we got properly up sold and spent a fortune on frames."
• "I can’t believe these guys can play with peoples vision and for money can spoil your eyes. HORRIBLE PEOPLE.."

Professionalism and Expertise

Pros:

• "Welcoming warm staff. Very professional optometrist."
• "The actual optician is very professional and knowledgeable."
• "Optician conducting my eye test was really professional."
• "Fantastic welcoming friendly professional team of specialist opticians led by Mrs Kumar and family."
• "They are very professional and have been consistent with their excellent customer service."
• "The eye examination was thorough and professional in all aspects."
• "My eye tests are always thorough and the guy is very, very good."