Stellantis &You Citroën West London Reviews Summary

Customer Service

Pros:

• "Everyone in service was especially great during my entire visit."
• "Andrew and Muki on the desk helped me with all the questions I had."
• "New Management and New Staff = New IMPROVED ATTITUDE!!! No long waiting times, everyone's helpful."
• "The Citroën service department were helpful."
• "Mona (service representative) was efficient and helpful."
• "Very friendly, very helpful, very professional."
• "A smiling and available staff. They helped me a lot in my efforts, they are very efficient, especially Mr. Khan who managed my file."

Cons:

• "Good service, but no respect for customers' time."
• "Very unprofessional."
• "They charge you a premium fee for very low quality service."
• "POOR SERVICE! I had a relay van with bad design that anyone can easily nick the spare wheel!"
• "Stay away from these rip off merchants!"
• "Customer service is rubbish and I will never use them again."
• "Very poor customer service."

Sales Experience

Pros:

• "Great service, we were there to meet a salesman who had been delayed, as soon as we walked in we were offered coffee, bought on the spot after our salesman arrived, our second vehicle from them, highly recommended them."
• "She gave us all the information about the cars, took us a test drive and we ordered the car due to her advice and manner of sales."
• "Aman was a great sales rep, who handled my purchase with care and attention."
• "The sales assistant, a Mr Kyle McFarlane, was extremely intelligent, polite and honest."
• "I'd recommend them."
• "Very good experience at West London Robins & Day. My purchase of my second hand DS3 was very smooth and no pressure at all."
• "Great service from attentive team of friendly car dealers."

Cons:

• "When we turned up - after one week notice, and having turned down a couple of good offers in between - to our absolute astonishment Nav just said “sorry I wasn’t told and don’t have time”."
• "THEY HAVE SOLD US A CAR THAT BROKE DOWN IN A WEEK!!!"
• "STAY AWAY from Robins & Day HIGHLY not recommend DANGEROUS for your vehicle, your FAMILY and yourself."
• "Have sold me a car that they knew was broken."
• "Really poor service in the market looking to buy a new car and we were totally ignored by staff."
• "Pushy sales patter from sales team."
• "Worst customer service from the sale team I have ever experienced in any industry."

Vehicle Delivery & Condition

Pros:

• "Barry was great and treated us very well during our visit and we are very happy with the deal we have got."
• "The location was easy to find with good customer parking and a fantastic indoor showroom full of used and new vehicles."
• "Very modern cutting edge showroom premises for new and used cars."
• "Great garage sorted out problems other dealers failed to fix. Goes that extra mile."
• "Bought a used car from here, great customer service, great communication."
• "Just got my new 108 Allure and couldn't be happier!"
• "Nice big showroom, experiences staff. Great helpful workshop. The prices mostly help you save a lot of money compared to not really good diagnosis of back street garages."

Cons:

• "At last when the van was delivered it was in most dirty and tatty condition."
• "Used for the first time and for sure the last."
• "If they can’t clean a van I fail to understand if they fixed my van or not."
• "Took the car and when I went to collect it, car wouldn't start."
• "The car picked that I test drove was then stuck in workshop from March to June & advertised for sale when it was already sold to me."
• "Agreed 2 different dates for delivery and both were cancelled on the day."
• "The vehicle arrived minus two of the optional extras I had ordered, a huge quality control issue and damage to the vehicle."

Communication & Professionalism

Pros:

• "Peter booked us in for a test drive with Nav."
• "We finally seem to be getting there, hopefully the internal problems are sorted, beginning to feel more like a customer."
• "I would like to thank Akeel for his knowledge and enthusiasm that he displays during our search for a new car."
• "Brian Slocombe kept me informed of the progress nearly every day, I had a courtesy car for the duration and never had to chase anyone for anything."
• "Danella in sales was fantastic with answering my questions about a potential new car."
• "I was taken through the process slowly and carefully and at no stage did I feel I was being rushed into making a decision."
• "Amar has made our process enjoyable and we thank him for all his efforts and his regular contact to keep us updated on the status of the vehicles arrival."

Cons:

• "In all my years I have never experienced such bad service, appalling communication, shoddy work, and ignorance even when they have acted like 'cowboys'."
• "Have had the vehicle back for days on two occasions and cannot rectify fault."
• "I have used this dealer a few times and each time I have been made to wait around for a whole day after being told it will take 2 - 3 hours max."
• "Stay away from these rip off merchants!"
• "Trying to contact them was pointless as the service dpt did not answer, emails from call centre were sent also you get a txt asking if you want an update reply, you guessed no one reply’s."
• "Extraordinarily poor customer service from this dealer and Citroen in general....After leasing a vehicle over 4 years we asked about purchasing it....we were sent from one department to another and back again...told different things by various departments...endless phone calls later nothing resolved...we were led round and round....clearly none of the staff had a clue!!!!.....I would never ever deal with Citroen again!!!!"
• "Staying on hold for at least 15 mins, then waiting for the parts 2 days, to be told I’m not getting all the parts I’ve ordered, then person who answered the phone was very rude ‘n hanged up the phone, what kind of professional company is that…"

Repair & Maintenance

Pros:

• "They've been reliable, have done the job well and also dealt with some warranty issues efficiently."
• "Highly recommend."
• "The car came back perfect each time, valet included, may all Citroen Dealers be as good as this one."
• "Great service one of the best branches of the company. I have used other branches as well but will prefer Chiswick branch. Sanj was really good and helpful."
• "The car drove well and Andy was very helpful answering all the questions I had on the test drive."
• "Many thanks to Akeel who went above and beyond to get it for me within a week!"
• "I have used Robins and Day London West for my last 6 cars now. Always a pleasure to deal with the staff there."