Toomey Citroën Basildon Reviews Summary

Customer Service

Pros:

• "Amazed with Adam's customer service at this branch."
• "Daniel will always go the extra mile for you, before and after you buy the car."
• "William Underwood sorted our Motability car out yesterday with us and made the process simple, easy and friendly."
• "The sales team at Toomey's were great."
• "Fantastic company to deal with. Daniel really helpful and nothing was too much trouble when purchasing the car."
• "I am very happy with Fleur's customer service the whole way through and I definitely won't take my car anywhere else."
• "Great customer service. Daniel was especially helpful."

Cons:

• "They have had my car since Friday morning and have done nothing to help resolve a warning light."
• "There’s been a few instances over the past couple of years where the dealership has ignored me."
• "Upon receiving my vehicle back I noticed it had been damaged as there was a scuff on the rear bumper which was not there before."
• "I've had to chase these for 5 days as nobody calls you back."
• "They do everything they can to get you in the door like any sales environment of course, but once you have the car there is absolutely no help or support from them."
• "I took my vehicle to these guys the other day for a routine service... however i am forced to write this bad review as I feel the level of service i received was very poor."

Sales Experience

Pros:

• "We are very pleased with the car and would recommend this company to all our friends."
• "Bill provided me with a thorough handover and explained everything, answering all me questions."
• "We brought our Citroen C5 aircross from your Basildon branch and dealt throughout with Matt Edmonds. He was an excellent salesman both well informed and extremely helpful."
• "Not considered the brand before but impressed with the car, the dealership and the staff"
• "The salesman Bill was fantastic, no pressure and extremely helpful with all aspects of purchase and vehicle spec."
• "Very trustworthy dealership, Charlie was great all the way through."
• "From start to finish Rob made purchasing our new car seamless and stress free."

Cons:

• "We ordered our Citroen C5 Aircross at Toomeys Basildon on August 2022... Although we had to wait 5 months for the car."
• "Although the car I ordered with motability did take longer than I’d expected."
• "I told reception that the service book was in the glove box... they hadn`t even stamped the service book!"
• "If I could rate these 1 star then I would."

Vehicle Quality

Pros:

• "I picked up my new car today Love it."
• "I'm extremely happy with my new car. It's above what I expected."
• "I am highly delighted with my Citroen C3 Aircross I’ve just purchased from Toomey’s at Basildon."
• "The vehicle was well maintained and was serviced before I collected it a few days later."
• "The car is as good if not better than we expected."
• "Really happy with the car too, price seemed about right for what we got."
• "Delighted with the car."

Cons:

• "My Citroen C4 was originally booked in for an exhaust issue / white smoke pouring out (no warning lights were on display)."
• "I walked into TOOMEYs very distressed as my car had developed a fault."