Address: Southam Rd, Banbury, OX16 2RR, United Kingdom
Phone: +441295759300
Rating: 4.0
based on 167 reviews.
Customer Service
Pros:
"Guided through process by Alexander who made everything very simple and explained options and costs clearly."
"Fantastic level of customer service when my car showed engine warning light 2 days before my holiday."
"Ollie Cox went above and beyond to make sure everything went smoothly and we were happy."
"These guys are fantastic. It's so refreshing to finally find a reliable and trustworthy garage!"
"Great customer service from Alexander in the service department!"
"Received outstanding service and advice from Victoria at Evans Halshaw Banbury this week."
"Brilliant service from Alexander Danks at Evans Halshaw Citroen Banbury."
Cons:
"Absolute terrible customer service, I arrived at 12.00 as booked on their website to sell my car."
"Worst sales operation ever and awful customer service NOBODY USE EVANS HALSHAW unless you want to be lied to and mistreated."
"Liars, cheaters and ignorant people. I was lied to and my complaint ignored despite several attempts."
"PLEASE PLEASE PLEASE do not use this dealership they have absolutely no morals."
"If you could give less than 1 star I would. How this place holds on to its main dealer status is beyond belief."
"Manager throws my keys on sales staff saying he has to deal with my repairs. Please don't treat your staff like that in front of customers."
"Very poor service. Attended on the off chance to view a car... Left the dealership as did not appear to be serious about selling cars."
Sales Experience
Pros:
"Pleasure to do business with Evans Halshaw Banbury especially with Ennis who was friendly and helpful."
"After looking for my ideal car, I was seen by a very nice sales person Alex who was an amazing help."
"I had a great week with Rob who sold me my new car in Evans halshaw Banbury so many laughs he’s a good and honest guy I would recommend you seeing him and the team he works with are all easy going lads."
"The salesman was really lovely, welcoming and largely accommodating."
"Both Lucas and Adeal were attentive but not pushy which in my opinion is a rare trait in salesmen these days."
"I had the pleasure of buying a used car from these guys, great service from start to finish."
"His communication throughout was excellent and gave me a lot of confidence in getting my new car through Evans Halshaw."
Cons:
"Devalued our car by over £2k whilst at the same time telling us it was in immaculate condition."
"Bought a vehicle for my grandfather and admittedly there were some delivery issues initially and had very few updates because of it."
"They made me travel from Bristol to Banbury and sold the car to someone who came after me, just because the agency forgot to update my appointment with the right time."
"Awful, tried to buy a car(c3) they wouldn't do us any sort of deal and wouldn't even put 12 months MOT on the car."
"Paid £200 for a car to be moved from Reading to Banbury Evans Halshaw. The contract says it should take 10 working days max. Three weeks later I'm still waiting."
"Bought my car with this garage and was not put as registered owner, during sale, when I realized, my road tax had run out and my car got clamped."
"To say the experience of buying a car from here was painful would be an understatement. They had prior warning of my arrival as I had to book an appointment and of my intention to buy the car that day. The entire transaction took 5.5 hours."
Vehicle Service and Maintenance
Pros:
"Having been informed that our Relay Van wouldn’t be ready for 2-3 weeks and to get the van back after 2 days was truly exceptional."
"Citroen Banbury carried out a service and MOT on my Hyundai i40 last week. From booking it in, taking the car in and then collecting it, the service was excellent."
"He replied at 9pm to say he had ordered the parts, and kept me informed on when they would be in."
"We were kept informed of the progression of the service and Alexander explained the results of the service and free health check in detail."
"Always cheerful and helpful. Just had my service and Alexander kept me up to date on progress."
"Had our MOT done there - after bad experiences with other dealerships I was very nervous, but I was incredibly surprised by how lovely they were."
"A huge thanks to Sharon and the technicians in the background for the major service performed on my car today! Great job in getting my car up and running so quickly and being transparent about prices and avoiding unnecessary repairs."
Cons:
"Unfortunately when they pulled the car round for us to collect there was a fault with the rear sensors."
"Next day wipers and heater went. Few days later whilst on a hill handbrake went nearly causing a crash."
"MOT failed bc either they wanted to fail it, or PDF filter regeneration happened during the test and altered the results, so a new test should have been done."
"Now the car is making electrical sparking noises. The foot brake is not responsive! I have to shift down gears to stop my car. The brakes are either off or fully on."
"Worst mechanics I have ever dealt with. Over two weeks to book it in, had the vehicle ten days and then told they need to replace a wind mirror as it has a sensor in it."
"Terrible experience! I have pre scheduled appointment for a test drive Saturday morning! When I turned up after 15 minutes of waiting I have been told that the car I supposed to test drive has been moved to another site."
"This is how our 6 month old car was prepared for us. They knew we were coming and their commitment to their customers is non existent."