Palmers Citroën Reviews Summary

Customer Service

Pros:

• "I had a query about my service and the service manager went out of his way to find the correct information and was very helpful."
• "Nick helped the most if I’m honest- really reassured me (I was very stressed and frustrated)."
• "Amazing professional service from Nick, very polite and patient!"
• "No waiting, everything dealt with in a friendly and efficient manner."
• "Mike (Modestas) was exceptional! Very attentive to my needs and explained all details through out the process."
• "Good service and customer care goes a long way and most importantly should be recognised."
• "Very friendly team and Simon especially was super helpful."

Cons:

• "This is the second time that I noticed we have been lied to by them."
• "Service team are lovely but just disappointing how rude the sales team can be."
• "Service was very poor. I had to call them to ask if the part had arrived."
• "AA sent them my company car for replacing the gearbox. Service was very poor."
• "Disappointing service, Thought I had purchased a car, after paying a holding deposit. Only to told the car was unavailable!"
• "Steer clear when it comes to getting your car serviced."
• "Terrible customer service all round."

Sales Experience

Pros:

• "Damian was very helpful in the purchase of my new car! He was very knowledgeable and answered any questions I had."
• "Damian made the whole experience a breeze."
• "Simon ensured my purchase of Citroen C1 went smoothly and hassle free."
• "I ordered a new car from them and would recommend them to anyone."
• "Simon who is both friendly and professional and gave us every confidence in buying our 4 year old citroen cactus last week."
• "Damien was a lovely salesman not too pushy and very helpful."
• "Damien and Daniel were extremely helpful and professional in their approach."

Cons:

• "VERY DISAPPOINTED!!! We have been waiting for C5x test drive over 2 weeks and when the day comes, few hours before we have been informed that one of the Manager took the only one C5x they have, for his private long weekend purpose."
• "The spare wheel tools were missing, as the car is only two years old, I felt it should come as standard from a garage of this calibre."
• "Putting a deposit on a car doesn't hold it for you at all, they assure you it does, then say its no longer available and offer you more expensive cars."
• "Error on figures was a little confusing and I did feel a little rushed in buying the car."
• "Avoid this dealer. Try to woo customers trapped into Dodgy deals."
• "Appalling customer care and service."
• "Avoid at all costs!!! they will not value you as a customer at all."

Staff and Communication

Pros:

• "He is a credit to Palmers Citreon and we are grateful to him for his expertise."
• "Nice people, surprised at the decent prices of the 2nd hand vehicle's, but at the end of the day, you've the backup of an approved Citroën dealer. 🙏👍"
• "I shall tell my friends."
• "A true star that went the extra mile."
• "Matt who had plenty of knowledge on everything to do with the car we were purchasing and was able to answer all of our questions."
• "I have had the very best of treatment & experiences in buying my new car through motorbility Thanks to Chloe."
• "Follow up calls to check everything was running smoothly were very much appreciated."

Cons:

• "I was communicating with Cassie via telephone and email regarding my Citroen C4 clutch replacement last week and she passed me on to someone by the name of John who couldn't really help at all."
• "Also given incorrect and unsafe advice regarding fitting of child seats in their cars."
• "Lying, incompetent, untruthful, dishonest people."
• "The dealer says Pentagon is an approved repairer for Citroen, funny because the Citreon HQ team says its not!!!"
• "I have since found out that Citroen and this dealers, 'approved network' and 'approved supplier' are meaningless terms and offer zero safeguard and zero customer support."
• "Left hand doesnt know what the right hand is doing, overall adds up to a nightmare situation made worse by this dealer, and they simply don't care."
• "There is no communication between their staff at all, they promise endless call backs and never actually call."