Address: The Oracle, Riverside, Reading RG1 2AG, United Kingdom
Phone: +442073529558
Rating: 4.0
based on 294 reviews.
Service
Pros:
"The servers were so great! Joel was amazing and accommodating to our order changes!"
"Staff were friendly, very friendly and willing to help with anything."
"Service was fast and efficient."
"Our server Katie, who made sure everything was good throughout our meal and made us feel looked after."
"Service was great. It's a self-service soft drinks situation, but you get tiny glasses so you're constantly up and down to the drinks machine."
"Joel was absolutely lovely and a star in helping us with the menu."
"I think we had all the servers as they were all attentive. But Izzy was our main server and she did a great job."
"Joel's exceptional service made our family birthday meal unforgettable."
"The service was brilliant the staff are fantastic and really come across as passionate about the food they serve."
"The staff themselves were lovely, overworked doing the best they could."
"The staff we interacted with too we're also helpful and up for a laugh."
Cons:
"A little underwhelming."
"Apart from our great server, the others, not the young lady, were horrible."
"Service charge is added although it is made clear this is optional to pay."
"4 stars because the food was good, presentation and flavour were on point. The service was a bit chaotic."
"12.5% service charge for someone to take your order and deliver your expensive burger & chips."
"The service was appalling. Both staff members were very rude."
"Service was poor, ignored and zero atmosphere."
"Service was a bit robotic almost like they were told what to say."
"The service was friendly but a bit robotic almost like they were told what to say."
"Gordon should pop in and try for himself - would make a great episode of Kitchen Nightmares."
Food Quality
Pros:
"The food came out quickly and was so delicious, I’m craving it right now writing this review!"
"The burger and fries we had were lovely and great portions, I was full upon finishing."
"Food was piping hot when it arrived at the table."
"The wings, which you see in the picture was super nice and had this amazing JBR sauce."
"Burger and chips were very good (can get quite messy), although I’m not sure it was worth the price!"
"Honestly all amazingly delicious and the fries were hands down the best I've ever had!"
"Super affordable, burgers are 10/10 and service is impeccable."
"Fabulous food, amazing service and a great atmosphere!"
"The hell's kitchen burger was pretty decent, the best part about it was the jalapeno and Padron pepper salsa which was amazing."
"The Not So Simple burger and Sidewinder Fries and they were both delicious!"
"Had a great burger, the atmosphere was nice, music not too loud."
"The Next Level burger for £9 was outstanding, and the milkshakes were truly fantastic."
Cons:
"The onion rings however are one to miss they aren't great, no flavour and very greasy."
"Food was OK, if a little overpriced, and the burger was a little dry."
"The burger is underwhelming and under seasoned. There was literally no seasoning on my burger at all."
"The burger I ordered took a long time to come out, was cold and had no flavour very disappointing."
"The burger itself, whilst pink in the middle seemed pretty dry. The bun wasn't brioche which was a pleasant surprise."
"Lamb burger wasn't all that, had better in other less known restaurants."
"The food was nice (I really liked my burger but my friends didn't like theirs). However, the lemonade was extremely sour."
"The food itself was good, but not worth the price. A final bill of £70 for two people is ridiculous."
"Another Gordon Ramsey failure for me. What is It about his name and people liking his food? Bland, no real taste to it, small and lacking any substantial worth at all."
"Nice place to eat. All I would say is the burgers are nice enough but on reflection not sure they're worth the price tag."
"Tasty burgers although not particularly sizeable."
"The burger came out and it looked good enough. I took one bite of the burger and there was so much sauce in it that it flew everywhere!"
Ambience & Atmosphere
Pros:
"The interior is really nice, well laid out and great to look at, plenty of seating."
"Amazing burgers and great ambience."
"Can also play street fighter whilst waiting for your food which is a plus."
"Fabulous food, amazing service and a great atmosphere!"
"Nice vibe, fantastic service, and most importantly good food!"
"Good atmosphere, service and everything that wasn't the food was very good."
"Loved the graffiti style art they have all over the place! See photos."
"Really great meal! Burgers were great and onion rings were lovely! Restaurant atmosphere was good too - planning my next visit very soon!"
"Great ambiance great service and great food!"
"Delicious meal of burger, fries and Mac & cheese, would definitely go back for more."
"I tried a new drink, meal and dessert which I hadn’t had before and they were all devine. The staff were so friendly and chatted to us about the food. Overall 10/10 experience"
"The restaurant is spacious, clean, hip, delicious vegan burger and oh my goodness the homemade lemonade is to die for."
Cons:
"Atmosphere was dead on a Saturday night with hardly anyone there."
"Went in for lunch, it was really quiet, 2 other tables in the place."
"Too loud.. definitely looks like a street. Service is okay. Food expensive."
"It's really quite a good burger. Having eaten in and had delivery it's been good both times where others have failed quite miserably."
"The dining room has interesting taste in decoration, not for me but my partner thought it was cool."
"£15 seems the minimum: burger, fries and unlimited soft drink refills. Where do I start? The food was okay, nothing to write home about. Portion size however, was miserly."
"OK burger with an identity crisis. We visited with our boys both under 10. The venue seems to be confused, it's neither a Shoreditch for truck, banging night club or simple burger joint yet tries to be all 3."
"Service was a bit robotic almost like they were told what to say."
"It's not worth the hype. The best part of the experience was our waiter (Kyle), he was friendly and amazing!"
"Staff were good, the music was too loud, burgers were a tad dry and the onion rings were greasy and tasteless, chips were good though as was the tequila cocktail!!"
"The music was painfully loud. I couldn't hear the people on your table, let alone anything else. You’d think the staff would take some initiative to turn it down when you’re asking them 3/4 times to repeat what they’re saying from 2 feet away."
"Tried their Chicken Burger on Saturday. Unfortunately it wasn't all that. Very greasy and the hash brown in it was not nice."