Address: 42/44 St Peters St, Derby, DE1 1SH, United Kingdom
Phone: +441332344686
Rating: 3.7
based on 147 reviews.
Service
Pros:
"This McDonald's is disabled friendly. As the entrance door is automatic and you can order your food to come to your table if you're disabled."
"service is pretty good, they will happily carry your food to your table always will a smile and care, its usually pretty cleaned."
"McD in Derby city centre. Super friendly and helpful staff. Couldn't do enough for us."
"Staff are friendly which is always a bonus."
"From Paul taking my call telling him there would be loads of us, he ensured we were looked after, a separate space was left and staff member Sarah looked after us. Thank you"
"Always had very good service in store, today a man called James helped with our order and came over numerous times to bring my little boy something e.g sauce/colouring stuff or just to give him a Hi5. Great service!"
"The guy who handed everyone their order was so cheery, spoke to everyone as though they were the first people he'd served that day. He told everyone without exception to have a great day. It was nice."
Cons:
"Very slow breakfast service seemed as tho the staff just didn't want to be there wich was a shocker as I work at a near by store and if we was to act in this way on a breakfast service our mangers would be giving us our marching orders very poor service."
"Slow service and antisocial behaviour has not been resolved and has been like that for months."
"Terrible service. I waited almost an hour to get my order."
"Terrible service. Had to wait over 25 mins. Staff was on their phones and messing around."
"Service was really slow with over 15 minute wait for a bacon roll."
"Consistently dreadful service. Long wait times for food orders to be prepared whether at peak or non-peak times."
"The cleaning staff (lady) in the morning is just chilling with mates outside."
Cleanliness
Pros:
"Considering the volume of people that use this, I found it clean."
"The staff have been and appear to be very helpful and the place is kept clean and tables cleared regular"
"Thank you Lorraine for looking after us and keeping the restaurant clean."
"It is clean and tidy when we go but it could do with more seating."
"It's what you would expect from any McDonald's restaurant. The place is kept clean and tidy."
"Considering the volume of people that use this, I found it clean. Service was good and received my order quickly considering the lack of staff on duty."
"However if they ever do get it wrong they will correct it as soon as you tell them. Some of the best customer service in McDonald's in this place."
Cons:
"It no longer seems like a family restaurant! The decor is drab and feels quite morose."
"Never enough clean tables, the decor is rubbish, looks like a construction site."
"Absolutely disgusting. Store does not keep their environment clean at all. Especially the toilets."
"The place is very dirty, Hygiene is nowhere to be seen in this restaurant."
"The whole restaurant is filthy from the floors to the tables and even the customer counter."
"Must be one of the worst 'restaurants' Hardly any seating downstairs and no lift to get upstairs with pushchairs etc. Filthy toilets. Filthy tables."
"What a horrible place, it looks dirty and the seats are ripped, looks like it's been decorated by a crack addict."
Food Quality
Pros:
"Great value always cooked fresh but gets very busy."
"Food is usually fresh and the staff are all nice and polite."
"We visited McDonalds in Derby today at around lunchtime, it was packed out and the staff were rushing to get the orders out! I was staggered by the efficiency and really enjoyed our burgers and chips, well done to them all."
"Food is the standard McDonald's experience - Alright food for low prices."
"They are actually quite nice and understanding for a McDonalds :) I'll give them 4 starts because, even when busy, they always try to do their best work."
Cons:
"By far the worst and most trampy McDonald’s ever. The place always stinks."
"Outrageous waiting 25 minutes for my meal and when i got it is was cold,forgot my dips,ice had melted in my drink so tasted horrible im so outraged by this."
"Food was cold and one staff member was rude."
"Not to mention the awful quality of the food, cold fries and squashed burgers."
"Absolutely vile chips were cold soggy and half full! Burger freezing cold."
"The chicken is a bit weird as there’s been rubber bits in my nuggets and brown bit in it."
"Waited 15min for food. Fresh fries got mixed with cold fries. Burger was cold & oil could do changing looking at the burger & fries."
Safety and Accessibility
Pros:
"This McDonald's has a self service machine where you can order your meal to eat in or take out."
"Tip for people, go straight upstairs where you can order from one of the terminals and get it all brought up to you."
"As with all McDonald's cheap fast food. Seating is available on ground level and upper level."
Cons:
"Last time I went here I went upstairs to use the toilet afterwards but had to walk straight back out as there were a couple of people taking drugs in the toilets."
"This McDonalds is not a safe environment."
"Does management even care? The place just doesnt feel safe anymore, something needs to change."
"Couldn't find anywhere downstairs so had to struggle up two flights of stairs. Need a lift for disabled or designated disabled only tables."
"Only few tables downstairs as 1st floor was closed for cleaning."
"Only 2 star due to the fact that they are so linient with the whole mamba situation in Derby me and my girlfriend were stuck in Derby so we thought we would go and have McDonald's we were so put off by the whole drug situation and how they would let them into the building where they were eyeing up people's belongings and also just sitting there with no food what so ever ! Disgusting."
"(NO DRIVE-THRU) Don't let Google fool you like it did me there is no drive-thru it is all pedestrianised."