Address: 81 Halesowen St, Oldbury, B69 2AW, United Kingdom
Phone: +441215529002
Rating: 3.8
based on 152 reviews.
Customer Service
Pros:
"One particular member of staff is always excellent talks to the kids is always helpful and is a credit to McDonalds trouble is don't no her name but she had just had her hair coloured oldbury one."
"The staff is always courteous."
"Great service. Many Available Options during Lockdown."
"Went through the drive through and upon getting the food the staff member had mistakenly misplaced something from my order however mistakes happen, when contacting the restaurant 'Jake' dealt with my situation promptly. Thankyou :)"
"The women who cleans up is always polite and friendly."
"Very helpful staff, excellent service."
"The staff were friendly and the lady who cleaned the tables and brought balloons out was talking to the kids and making them laugh."
Cons:
"Appalling customer service... staff who served us were just rude, miserable and unhelpful."
"I am picking the bad apple from the good ones. Majority staffs are ok. But the manager Sabrina is one of a kind. Extremely rude and arrogant type."
"Very rude manager Stephan, told me I was incorrect when ordering."
"Avoid this McDonald's, the staff are rude, dismissive and unpleasant. Every order they take it feels like they are doing you a favour."
"Absolute shambles of a branch. Disgusting staff attitude."
"Taking orders with an attitude and making customers not feel welcome."
"Staff are rude and very abrupt."
Order Accuracy
Pros:
"Good Maccy’s... black coffee better than most Maccy’s... also, the hot apple pie, a tad cooler than the usual inner core of the sun offering, tongue and mouth remain blister free🥴"
"The food is always tasty."
"The food was brought to us quite quick and it was hot and tasty."
"Drinks are good quality."
"Food is hot and fresh and is made how you want it e.g. no cheese, no egg (breakfast) no Onion etc..."
"Order was complete and correct and all food was hot."
"Quick turn round of food and and quite delicious too."
Cons:
"Lovley and clean but never get the orders right always things missing suppose to be table service your back and forwards getting milk etc lot of trouble at certain times with rowdy kids throwing food climbing across tables"
"Then surprise surprise burger was cold as ice an missing fries you would think I had a big order after this wait!"
"They never get orders right when ordering on line not sure they can actually read as it happens 95% of the time always something either missing or sending wrong product."
"Served cold fries that were most likely sitting around for sometime to be that cold, plus many fries had black bits on them."
"Ordered a happy meal and was served stale fish fingers with happy meal."
"The McCrispy Deluxe burger not given, I don't realise until I got home."
"Everytime we order delivery, the order is wrong. Either missing items, incorrect items, cold or threw in the bag and the boxes falling apart, just a mush of food."
Cleanliness
Pros:
"Area was clean and tidy."
"Service is decent and the interior is nice and bright after the refurbish."
"Clean interior and exterior."
"Met an area manager there for coffee and a catch up, restaurant looks clean and well managed, food looked good and fresh."
"this is a very friendly relaxing place to eat sit or just have a coffee with friends or family. staff are always happy to help & pleased to see you. very friendly"
"This McDonald's is more often than not nice and clean."
"Toilets was also clean when I visited which is always a thumbs up."
Cons:
"The men's toilet taps are always rubbish."
"Restaurant not cleaned too well. The glass partitions filthy with finger marks."
"Restaurant was dirty and messy"
"The kids in the seating area were using foul language."
"Went to Oldbury restaurant the chips were not very hot the burger was ok, we were just hungry so didn't complain, but the point is we shouldn't have had to."
"Absolutely vile"
"Bad food bought a chicken mail burger fries and milkshake milkshakes off fries are green chicken Mail was okay I looked in the milkshake there was a fly in it dirty dirty won’t be going again."
Service Speed
Pros:
"Went early in the morning, ordered by the app and collected at drive through, waited 5 mins maximum."
"Though the place was ram packed,we got our order within ten minutes."
"McDonald's was fairly quiet when we went in. We were served promptly but then had to wait only a few minutes before our order was brought over to us."
"Newly fitted out ordered food using the self pay terminal sat down in the seating zone and the food was delivered within 7 minutes and I was asked if I wanted any sugar, ketchup and napkins which were then delivered to the table, food hot very impressed well done McDonald's"
"Very prompt table service - was asked if I had everything I needed, politely and in friendly manner."
Cons:
"I waited 20 minutes to get served then after that it took another half hour before I got my food."
"We were waiting for 30 minutes and we saw out food already made and it just sitting there."
"Waited for 30 minutes at drive through bay."
"Absolutely disgusting to think my kids have waited 3hrs for stone cold food."
"Will never come again 30mins wait but all the just eat bags was rammed 4 cars come & gone I clearly was left..."
"15 minute wait for a cold big Mac."
"Shocking service. Waited over 45 mins for what should have been 15 mins."