McDonald's Reviews Summary

Service

Pros:

• "Staff pleasant, food served quickly."
• "Order was correct, food was hot, got a receipt from the self service machine which is a great bonus when purchasing on company card."
• "The staff is very nice and polite, we are regular customers and the place is always very clean and tidy."
• "The staff that served me were very polite and genuinely seemed to care."
• "Staff were polite and friendly. Food was hot and ready to go."
• "Service was prompt and polite."
• "The service were also very pleasant, thank you so much."

Cons:

• "Orders are constantly missing items which means having to drive back to the store."
• "Ordering on the drive through was difficult, staff member failing to understand a basic order."
• "The people serving the food was too busy laughing and messing about."
• "Had an issue as a disabled person needed to use the lavatory but a staff member refused me."
• "Totally rubbish customer service."
• "The manager was rude and dismissive, staff were not helpful and it looked like nobody was sure what they were supposed to be doing."
• "Very rude staff, specially night manager ahsaan , he was really rude, and don't respect night customers, just want to get rid of them, very poor customer services from ahsaan, he doesn't care about customer"

Cleanliness

Pros:

• "The place is always very clean and tidy."
• "Spacious and clean in which are the most very important aspect regarding fastfood."
• "Always spotlessly tidy with really lovely staff."
• "It was really clean also, the standard is really higher than most McDonald's around."
• "Good number of seats inside for dine in. Clean environment."
• "Clean inside and had a kids play area outside."
• "Toilets were clean and well maintained."

Cons:

• "Absolutely dreadful tonight- ALL the tables were filthy, outside bins overflowing, food on the floor in sitting area and in the kitchen."
• "Visited the restaurant yesterday and all 4 of my family has upset stomachs since."
• "The thing that let the branch down was the toilets. They were nasty!"
• "Tables were grubby, seats hadn't been cleaned and the small leather top stools were so caked with food I doubt they've ever been cleaned."
• "Toilets filthy even though three members of staff stood around chatting."
• "Filthy!!! Visited early morning for breakfast and almost left without ordering as it's absolutely minging."
• "Really disappointed we sat down and waited for a while for table service, chips and burger were cold."

Food Quality

Pros:

• "Nothing sucks like a cold MaccyDs after a bad day but happily we drove off with smiling faces."
• "food is always as you expect from McDonalds"
• "Fast food old McDonald's you can't beat it for value and you know exactly what you are eating."
• "It's McDonald's.... do you really need a review? Fast food, served hot & tasty."
• "All I can say the food were delicious, well prepared."
• "Food was fresh and hot."
• "My food was as I ordered it but more importantly it was hot and tasted great."