McDonald's Reviews Summary

Customer Service

Pros:

• "Always The Friendliest Girls on Drive thru windows."
• "Staff are very nice and customer service has been good here anytime I've been."
• "This is the best purely because of the welcome and customer service."
• "It was good customer service over the counter."
• "Kind friendly staff. Always so lovely to chat to."
• "Staff is very polite and helpful, always asking me if I’m ok or if I need anything and overall a very clean place."
• "She was extremely polite, all the managers that I could see were in the kitchen without hats or aprons rather than managing their shift or helping the crew on the front."

Cons:

• "Disgusting customer service!!"
• "The staff at this place are terrible and have no customer service skills."
• "Staff also not interested in guests .. no interaction whatsoever."
• "The manager was rude and ignorant, and didn’t even bother to acknowledge or apologise personally for the delay."
• "Great bridge...woman's served us wants to get trained with customer services."
• "The staff in this McDonald's are very rude, unprofessional, they don't have any skills to talk to their costumers in good manners."
• "The staff need to learn some customer service cause its disgusting the way they speak to you."

Order Accuracy

Pros:

• "I ordered a McSpicy meal medium with a banana milkshake, which was bought over to my table within 90 seconds of me completing my order & paying for it."

Cons:

• "Don't get your full order, milkshakes are just fluffy no actual milkshake, hardly any flavour."
• "I can’t remember the last time my order arrived with all the items I’ve ordered actually in it!"
• "every time i go order is always wrong or short of something."
• "every one of my orders have been wrong even down to putting cheese on a 'cheeseburger'."
• "Terrible they messed up my order and missed items that I had ordered."
• "We ordered a total of 6 burgers today and only received 5 and the worst part is it's happened multiple times."
• "Meal arrived incomplete, chicken burger missing, no toy or book with kids meal and no ketchup although all were ticked on order screen."

Food Quality

Pros:

• "Plus the food was hot."
• "The fries were always PERFECT, very good attention to detail."
• "Food preparation is always fast even in peak hours, food is always warm."

Cons:

• "Food looked like it was thrown in the box, hardly any filling in the Burger."
• "The food is always cold there burgers are always a right mess."
• "The food is out if date with a nasty smell to it."
• "Breakfast today drenched in grease, unevenly spread sauces, tasteless."
• "stone cold burgers looked like they had been on the warmer all day taste nasty fries freezing cold."
• "The big mac meals weren't cooked properly."
• "The food was dried up overall not a good experience."

Cleanliness

Pros:

• "It was raining hard and the cleaner asked if I was Ok when I walked in."
• "The cleaner was doing an amazing job constantly cleaning chairs and sweeping."
• "McDonald's toilets are usually rank but this one was clean and for a public toilet smelt ok."
• "Really nice to sit and eat inside always clean."
• "Restaurant was spotless so a good place to be as was the car park. No rubbish at all."
• "Thank you for the clean and presentable environment."
• "It’s a clean and tidy restaurant. I have been going there many times since I moved back from France."

Cons:

• "The toilets were filthy."
• "someone had a bite out of the chicken nugget then put it in the bottom of the box."
• "Rows and rows of fries lined up under the 'heat' lamp going cold; never salted either."
• "Fries were only half full and soggy and undercooked."
• "Lots of the staff had hair tied back but then long hair loose at the side. Not hygienic."
• "There was a hair in the shaker salad."
• "The food came out cold and nuggets were hard."

Service Speed

Pros:

• "Found this fantastic place purely by accident late Sunday evening.. and even though the the kitchen was due to close in under 10 minutes, they still was happy to serve us."

Cons:

• "Waiting for my order a little bit too long."
• "Appalling service waited 35min only to be served something I didn't order and told that's all we have, refund given without even an apology."
• "Waited 35 minutes for a happy meal."
• "Its a slower service since they change it around using more staff."
• "Had a drive through, was told to park up. 20min later no food."
• "Literally just sat in the drive through for 15 to 20 mins for a 5 select meal and a double cheeseburger."
• "Didn’t expect to sit in a car park for 25 minutes for two happy meals and a chicken legend meal."