Roebuck Reviews Summary

Food Quality

Pros:

• "Food was served promptly and was delicious!"
• "I Was impressed with the signature dishes on the menu. Much better quality than the chain pub I thought it was going to be."
• "4 of our party had the Cajun chicken which was very nice and crispy."
• "The Lamb shoulder I've ordered was absolutely delicious."
• "Food was delicious, pub classics cooked with care."
• "The food is SUPERB! The steak and ale pie, and the chicken and ham pie, are the best pies I've ever tasted."
• "The food was amazing with large portions."

Cons:

• "The food ingredients are reminiscent of Iceland multi packs."
• "Very disappointed. My first time coming here, I ordered Garlic King Prawns with Garlic Bread. Instead I got 5 bits of regular small prawns on 2 slices of toast which cost me £6.95"
• "Peas, Cheap brand, like bullets, instant mash, awful flavour and rock solid."
• "Sausages are not. I don't know what they are but sausages they are not."
• "Tasted like microwaved and was thin pre-sliced packet beef."
• "Food was a bit bland."
• "The food was very disappointing."

Staff and Service

Pros:

• "The staff here cannot be faulted, they are attentive, polite and always smiling 5 stars ⭐️ plus."
• "Staff were great, in general and with the kids."
• "They are kind, respectful and can't do enough for you."
• "All the staff were lovely and made our stay very enjoyable."
• "The team were really friendly and helpful."
• "The staff were attentive and polite."
• "The staff are always so pleasant and lovely and will do whatever they can to make your stay memorable."

Cons:

• "Sometimes we had to go and find someone most of the time."
• "Staff are nice and friendly but bar staff keep wandering off leaving you standing at the bar for ages with no reason."
• "The staff seemed very stressed and didn't seem to want us to be there."
• "The restaurant was very busy, I got the impression from the staff that they would have preferred to not have the extra strain put on them by us ordering food."
• "The staff were friendly but aggressively enthusiastic."
• "When ordering there were multiple mistakes from the bar staff who didn’t understand what we were ordering and also charged us for extras we didn’t want."
• "We won't be back."

Facilities and Cleanliness

Pros:

• "It is a very comfy hotel/pub located in the heart of Ashdown Forest with beautiful views."
• "A lovely historic building with great character."
• "The view is spectacular."
• "Lovely Wych Cross location right by a fine garden centre, in the heart of the Ashdown Forest with lively landscape and walks all around."
• "The room was well equipped with everything I needed, including an iron and ironing board."
• "Always clean rooms, good facilities, and free parking."
• "Rooms were very clean."

Cons:

• "Bathrooms are mouldy as no windows and broken extractor fan."
• "The hotel rooms are quite tired and could do with sprucing up."
• "This room was alike to the first; the crusted peeling headboard was still featured and (as we later discovered) did infact transfer off onto clothes and into our hair."
• "The only let down was the bathroom which has moulds on the walls as seen on the photos and the bath tub has quite a number of stains and the curtain lining in the room were torn."
• "Mould visible."
• "Furniture badly worn."
• "The hotel room had grubby carpet, dirty skirting boards, a bathroom door that didnt lock."

Value for Money

Pros:

• "After a very warm welcome from Alina we had a lovely meal and drinks, all very reasonably priced."
• "Great food and amazing prices!"
• "Friendly service, clean room, decent in room facilities and a good breakfast."
• "Great value food and decent portions."
• "All in All: a great price-performance ratio!!"
• "Again all food was really reasonably priced and great portions."
• "I had the passion fruit mocktail which was very reasonably priced (only about £2) and tasted good."

Cons:

• "Went to the Roebuck Monday evening with my running club. I know the country is struggling economically but some retailers are exploiting the situation. Charging £3.30 for lime juice with soda water is just profiteering!"
• "Virtually no beer available - no cask ales on, no bottled real ale or craft beers stocked. Had a gin and tonic instead, a double Gordons with Schweppes tonic - hardly fancy - cost £9.45."
• "Personally Id be hard pushed to pay anymore than £40 for the room."
• "For £16 (trio roast) I expected a lot better."
• "Just a sad experience really and £12 per roast so not overly cheap."
• "The next morning we left the hotel to visit the surrounding area, when we returned later in the evening we reached our room to find that the door had not been closed, just pushing on the door showed that the door was not closed or locked at all."
• "I will definitely not be returning to this hotel ever again nor will I be recommending it to others."