Bikerswear Reviews Summary

Customer Service

Pros:

• "They are brilliant to communicate with and their service to me has been absolutely faultless."
• "'Chan' could not have been more helpful with my purchase of a jacket and helmet this afternoon."
• "No issues, friendly guy, great customer service."
• "The service from Bikerswear was exemplary, fast, professional & helpful."
• "Communication from Bikerswear was excellent, clear and accurate."
• "I would highly recommend the guys at bikerswear i have bought all my Rukka kit from these guys they are very friendly, & have great product knowledge."
• "The staff were very friendly and helpful. Quick turn around. Will definitely be returning!"

Cons:

• "They refused to pay me back by my means of purchase and insisted for my bank details to pay it into my bank im appaled at there customer service and there total disregard for the consumers rights."
• "Very poor company, zero customer service. Completely incompetent."
• "Shocking. Company are frauds, brought an intercom from them which they advised would work but doesn’t."
• "Very poor service from Chan, quite aggressive too, over the phone concerning a product issue."
• "Communication with Chan was rude aggressive and unhelpful."
• "No customer care, no customer appreciation, no values, no courtesy and absolutely no idea of how to deal with people!"
• "Revolting customer service."

Pricing and Value

Pros:

• "Absolutely brilliant to deal with and very very competitive on pricing."
• "Very very competitive on pricing."
• "The Alpinestars smx 6 plus boots were the cheapest I could find in the UK."
• "Really good selection of all motorcycle clothing and equipment and by far the cheapest price, even with items that have recently been released!"
• "Jacket was well wrapped/boxed and at a very good price, saving £60 plus pounds with free delivery."
• "Extremely good price too!"
• "Excellent value."

Cons:

• "Ordered a sat nav through eBay, Paid £455. Only to be phoned up and told wrong price advertised, need to pay extra top up to £600 or order cancelled."
• "Very very poor. First pair of boots did not fit and they charged £7-00 extra carriage to send the correct size BUT they didn't send it."
• "This company are breaking the law. Ie, consumer rights act 2015."
• "Refused to issue me my refund which I am entitled to and then advised that they would be deducting 20% off my refund as costs incurred by them!"
• "They told me I had to then buy other intercoms to ensure it works. The prices were then still higher than all other shops."
• "These guy are a ripoff. Selling discontinued items at high prices."
• "Terrible customer service, the boots were too big, gave them back as hadn’t got my size, they then kept the money and the boots."

Delivery and Efficiency

Pros:

• "Purchased and arrived 2 days later well packaged and exactly as requested."
• "Delivery was at my door in Peterhead in just 3 days."
• "Very fast delivery and great price too."
• "Not only was the original delivery fast, the replacement and refund were both completed in two working days. Excellent service."
• "Goods arrived promptly, well packaged."
• "Dispatch was quick and efficient."
• "Super fast delivery infact a day or two earlier than expected."

Cons:

• "Purched an item from ebay which the courier lost."
• "Ordered oxford heated bike grips, and received motorbike wipes instead."
• "Was sold an item in November with promised delivery in 3 weeks. In February I still had not received item."
• "Bought an Oxford Stormex cover via Amazon marketplace. Four months later it started to fall apart and they refused to accept a return."
• "Ordered a helmet from them. Later that day they refunded my money for no apparent reason and when I checked the site the price on helmet had increased and they had stock of the size ordered."
• "Items delayed for 4 months!!!!!"
• "Parcelforce were absolutely terrible to deal with for the boots I ordered as they delivered a day later than they should have."

Product Quality

Pros:

• "Purchased and arrived 2 days later well packaged and exactly as requested."
• "The Alpinestars smx 6 plus boots were the cheapest I could find in the UK."
• "Really good selection of all motorcycle clothing and equipment and by far the cheapest price, even with items that have recently been released!"
• "I bought twozero cyclone jacket from them in black. Its fabric quality is really good, i love it."
• "Fit perfect. Sent well protected in a sturdy box, super fast delivery."
• "Quality of the jacket, was also excellent."
• "Its a lovely quality make and very comfortable."

Cons:

• "Bought what i thought was going to be a good deal at the NEC show. Got home and found that i had been given two different size of boot."
• "Product was a little dirty on white parts of suit which leads me to think it’s not checked after being on display."
• "Ordered oxford heated bike grips, and received motorbike wipes instead."
• "Bought a pair of boots from them at Oulton Park when i went to watch BSB, Boots split within 1 use of the item."
• "I bought a helmet off them on Bay. The studs broke for the peak the first time I used it."
• "Pinlock insert came damaged."
• "Try to buy alpine stars rain knee sliders that were a different price and code to normal ones despite this they sent me less expensive non rain sliders with different price and code!"