Halfords Kidderminster Reviews Summary

Staff Service

Pros:

• "a bloke called Malcolm did the work on the car and certainly knew what he was doing."
• "They've fitted a dash cam on my sister's BMW competently and also informed me of all the features."
• "Had my chain and cassette changed on my bike today by Dan. He was a great help and explained everything thoroughly."
• "Particularly for Tom (tall guy). He’s been very helpful and I’d say he’s gone the extra mile to help."
• "Stuart very quickly fitted me a new headlamp bulb 💡 and was a bright guy interested in what he was doing. Switched on would be a good term."
• "The male member of staff who advised me of the correct item was helpful and pleasant."
• "Most helpful and patient staff member Who found everything I needed with good advice."

Cons:

• "And add insult to injury they put the tyre on the wrong way round."
• "Did not feel valued as a customer."
• "Took my intended purchase to the 2 women on till one totally ignored 5 queuing customers trying to sort a problem on her till."
• "Totally ignored for 5 or so minutes by the very rude guy behind the till pretending he was busy doing something."
• "A polite request for assistance was refused and blamed on the lack of staff."
• "She was not at all pleasant, not rude, but lacked any customer service skills."
• "What added insult to injury is that the technician who had no customer service skills tried to suggest that there was never an issue withe bike."

Product and Service Quality

Pros:

• "Picked up Carrera eMTB today - bike looks fine however couldn't get a demo because the battery was not charged."
• "Had Front/Rear Dash Cams fitted. The technician was both professional, polite and very well informed explaining how the cams worked and how to download and view footage."
• "Fantastic experience. I was helped to get the correct wiper blades and then for a small charge had them fitted."
• "Cycle taken in for service, Service plans were explained and not pushed into buying extras."
• "Excellent store, so clearly marked out."
• "Their efficiency and good humour was all the more impressive because they had both just completed a series of similar tasks and had more waiting."
• "Very impressed indeed with Shelly and Craig who fitted headlamp bulbs to my Honda Accord, a most difficult job made worse because it was done late on a rainy winter afternoon with the temperature only just above freezing."

Cons:

• "I took my Road Bike here to fix a relatively easy problem with the front derailleur. I have since had to return 3 times, during the Lock down. (I cycled every time to adhere to regulations). However after every visit the problem became worse."
• "After leaving it will the (qualified technicians ) for 3 days I return to pick the wheel up only for the spoke to have bended into place and threaded incorrectly."
• "We fit service is awful, lied about the car fitting being damaged because she didn’t know how to get to my bulb."
• "Don't expect any advice or expertise from the staff here. They were incapable of giving any help to a simple question on something as basic as choosing an engine coolant as they couldn't work their computer system to get an answer."
• "Then I had to go back as the mudguards were not fitted.The bike is also scratched through carless handling."
• "Minor components reflectors and bell loose. Not the service I expect after paying more than £1000!"
• "Booked a fitting for a kids car seat at 10am, arrived at 10am to be told 'unfortunately there is noone here to fit it."

Customer Experience

Pros:

• "Welcomed upon entry to store, asked about what I was looking for and the gentleman told me exactly where the item was, i purchased what I was after."
• "A great experience. My item was ready and waiting for me, even though I ordered it at 2am. It was ready for collection by 10am."
• "The 3 lads who dealt with us were fantastic, all smiling and helpful & greeted with a smile."
• "Thank you so much to the cycle team - Lewis, Sam and Craig - yesterday for helping us with a flat bike tyre, as well as giving some great advice on locks and other small bike niggles."
• "Just been in for a mobile phone holder and there was a good choice to pick from."
• "An excellent customer experience offered by Halfords, supported by a good, sturdy, quality product."
• "Thankyou Halfords Kidderminster."

Cons:

• "Terrible place on 3 different occasions I've been down to get parts which the Web page said where in stock."
• "I doubt they ran out of BOTH .. literally 30mins before I arrived!!"
• "Only took off 1 star because I didn't get notification that the order was ready for collection and had to phone a central number to check."
• "Not the best experience I have to say."
• "So I guess I won't be recommending halfords to anyone who needs anything adjusting on their bike."
• "Tried to book an appointment to get gears adjusted on a new bike it would take 10 mins if that.. to be told that I would have to leave my bike in store, the appointment wasn't for another week that is no good if you need to use the bike on a daily basis, why can't you just bring it on the day and set time of appointment."
• "Bought wheel rims from Kidderminster Halfords, paid to have them fitted, then was told that they couldn't fit them because they would have to take the bolts off the wheel and they are not allowed to do that."