Address: Unit 5, Skimped Hill Ln, Bracknell RG12 1EN, United Kingdom
Rating: 4.4
based on 170 reviews.
Customer Service
Pros:
"Staff were very helpful and knowledgeable."
"The lovely lady at the front desk was extremely polite and helpful, very friendly too."
"Halfords Bracknell - whoever is in charge of recruitment gets a big pat on the back. All three of the people who helped me today were great - polite, keen to help, everything you want in terms of customer service!"
"The guys on the counter were extremely helpful."
"The knowledge of the staff and willingness to provide or seek out from other members of the team is provided with enthusiasm, professional and with respect."
"All staff were truly amazing during my visit. Very helpful and got me the parts I required."
"Really helpful staff assisted to identify some consumables suitable for a couple of quite specialist cars I own."
Cons:
"What a dark depressing shopping experience, no atmosphere in-store felt like a funeral home no music, staff uniform depressing."
"Unimpressed. Booked to have both headlamp bulbs changed, mainly for convenience... I feel there wasn’t any real attempt made to actually change the bulbs or the person trying wasn’t sufficiently trained to do so anyway."
"Very poor customer service, bike picked up straight away the bike stickers were off asked to stick them back on they said you can buy glue from the stores next to us like the range or Poundland and you do them it is really a shame I spent nearly £230 with you and for small thing you didn’t imagine that there is warranty issue how you are going to deal with me."
"Sadly Halfords branch telephone are not available and it seems they don't want to talk to customers."
"Store has the usual Halford mods and cons. However, the staff aren't very helpful."
"Found Christian was rude when at the till and poor customer service."
"Very disappointed with the service we received from the spares dept we asked the male assistant for new number plates from his body language you knew he did not want to do them."
Product and Service Quality
Pros:
"Went to Halfords for the first time, amazed to see the range of products."
"Great service today from Conor who fitted a new stereo to my very old work van."
"The mechanic carefully, I must say, very very carefully removed the screws and rear lights, replace the bulb and put everything back together carefully."
"A member of staff identified the correct battery for my car."
"I needed a pair of MTB shoes and luckily Halfords in Bracknell had a nice pair in my size."
"Excellent all round service. The correct parts were identified, and good advice as to my options was given."
"They serviced one of the bikes within an hour (which was great)."
Cons:
"Paid for a new bike and build of the new bike. Bike arrived in a state."
"Absolute joke. Reserved an item online and received an e-mail that it had been delivered. Visited store and it was nowhere to be seen."
"I gave my bicycle for repair and they said it will be done by end of the day but it takes around 4 days for 5 min job for them."
"I booked my bike in for a service. The store was supposed to call me with the costs for repair, they didn’t."
"Will never be using Halfords again. I expect even this feedback will not be actioned on. Disgusted."
"Received an email about issues with my car that were never actually investigated, and the email listed the wrong make of car."
"The second bike the bottom bracket assembly fell out during the first bike ride."
Staff and Customer Interaction
Pros:
"Really good experience. Nathan, in the cycle repair department, was so extremely helpful and kind."
"Great service from a gentleman (Paul or Phil) sorry baby brain 🙈 who assisted me with checking a car seat was suitable for my car and baby."
"I came to change my number plate light. Everyone I spoke with was extremely helpful and friendly."
"Just a note to say how great halfords bracknell are and especially a chap named Stuart who assisted my mother."
"Good to have such chatty and friendly staff offering such a great personal service 👍 thank you."
"He was so kind and reassuring to my friend as a new driver and let us know what it most likely was."
"The man who helped us was so lovely, we didn’t get a name but he was ginger with long hair and helped us at 5pm on 28 April 2023."
Cons:
"It was sad to see one staff member who is still after 3 years living in fear, totally obstructing most of his face which made communicating for some disabled customers difficult."
"Halfords are definitely trying hard to win the worst retailer of the year award."
"Very expensive for many things and the service is terrible."
"Parts guy was very rude."
"Rude member of staff."
"I found it humiliating. I was treated like a child."
"This is frustrating but the worst part was that the man on the phone was very rude and unapologetic and unwilling to help me in any way."
Efficiency and Convenience
Pros:
"Ordered an item through Click and Collect expecting collection available within an hour. Three hours later and no availability message received I tried to follow up."
"Great service yesterday. Battery fitted and also a free car check which we were delighted with."
"I will definitely be buying my boys bikes from Halfords."
"First class service at Bracknell Halfords, great service, quick and efficient."
"Great service today at Halfords in and out in quick time due to a member of staff being so efficient."
"Fitting was considerably cheaper than prices quoted, by another supplier, at local garages - fast and great chat was on offer too!"
"I was told 2pm but was ready at 11am."
Cons:
"Ordered item and told could be collected in 1 hour. Arrived at store only to be told that the item they had, and that I had payed for, had been sold to someone else, and would be available 3 days later."
"One bike the pedals couldn't be turned, so they replaced with another bike which has stiff pedals."
"I've had the bike on the road for 3 days now and it has started to fall apart."
"Took my bike for service due to back brake issue's. Still have the brake issue."
"Another call to them with a promise of a call back within an hour.... 8 hours have passed and they are now closed and no call."
"Always a bit of a mess and as they have one till for both customer service and sales it was a long wait as usual."
"I have been waiting nearly 3 weeks for my bike to get fixed."