Halfords - Burgess Hill Reviews Summary

Customer Service

Pros:

• "Great product and fitting from Dan W @ Halfords Burgess hill, the team there have been patient and professional at all times."
• "Always clean and tidy and easy to find things. The staff are ALWAYS friendly and professional and very helpful."
• "For all things MTB, parts, service & advice, then visit Halfords at Burgess Hill."
• "Visited to get headlamp bulb changed, first time in 12 years one has blown. Great customer service shown on till and Lettie was an amazing member of staff who fitted the bulbs for me, not an easy task by any means."
• "The staff at Halfords, Burgess Hill Branch could not have been more helpful and friendly or efficient."
• "I would like to say thank you very much as this act of kindness and genuine concern - which for me is absolutely amazing, this staff is an asset to your company."
• "Thank you to everyone, so helpful, friendly and polite."

Cons:

• "Me and my dad went to get a part for my bike, and while waiting, the staff were just completely ignoring us."
• "Took almost a month to repair my bike."
• "Takes 20 minutes to be served and then when you do you’re spoken to rudely."
• "A member of staff said there was no one to help, i asked how do you think i can get downstairs whilst keeping my 2 year old safe, to be answered with its not my problem!"
• "I was in Halfords to pick up the bike and the people behind the desk didn't welcome me much."
• "Walked in to spend £1600 on a bike. The staff were completely uninterested in helping."
• "The in-store were totally useless in handling the most basic of issues, caused by them."

Product Availability and Stock

Pros:

• "I went into Halfords and found it easy to walk around and find what I needed."
• "Almost every tool I own comes from here. I spend hours spending too much of things I might need .... one day lol. 5 stars but tbh a lot of cool stuff from Halfords is 'online exclusive'."
• "I purchased some new windscreen wipers on the Halfords web site for my Mitsubishi hybrid car yesterday and had them fitted today. It was a great experience."
• "Surprisingly, the product I bought was cheaper here than elsewhere."
• "The bike is great and all their parts are priced very cheaply, often they're the cheapest available, while being of a high quality."
• "This store is a hidden gem in particular the bike section. The guys and girls that work here go above and beyond every single time I go in."
• "Really helpful and knowledgeable staff staff. Good prices for bike stuff too just hope it stats like this."

Cons:

• "Ordered click and collect online for a tool too carry out a repair, arrived at store to be told they don't have it in stock."
• "Unfortunately, the slick order process of the website didn’t transfer to the collection, where the team didn’t know where the order was despite me receiving text and email confirmation that it had arrived."
• "Appalling service when they made a mistake picking my click and collect order."
• "Drove to this store in a second attempt to get a faulty windscreen wiper bought from them replaced. Only to be told that the only person who does fittings was on their break."
• "The young man basically shrugged his shoulders when I asked if it was in stock."
• "Diabolical service yet again, over promise under deliver for a simple bike repair, then get lied to as to when it will actually be ready."
• "Looses a star due to poor staffing e.g. 8 people waiting at the till no staff available to open another!"

Fitting and Repair Services

Pros:

• "I found the light bulb fitting service today to be outstanding: fast, courteous and at modest cost."
• "Alex was wicked. Came in on the off chance he might be able to fix the hearing on my bike without booking an appointment."
• "Brilliant. Having been messed about by a couple of garages for whom replacing a front bulb on my car clearly wasn't worth them getting out of bed, I asked Halfords in Burgess Hill if they could do it."
• "Absolutely brilliant and professional! They did both of my dipped headlight bulbs around 10 - 15 mins!"
• "I took in a rear wheel with a broken freewheel hub, fortunately they had a replacement part. Excellent service, knowledgeable, courteous and efficient, all for a very good price as well."
• "Again Dan fitted a new battery and kept me on the road in just a matter of minutes."
• "I received a 5 star customer service from Ian who fitted replacement headlight bulbs for me on Friday."

Cons:

• "Absolutely disgusted with halfords Burgess hill. I bought an old Raleigh pioneer. Nothing wrong with it just needed new breaks other than that it rode a charm. I took it for a silver service in halfords and regret it."
• "Brake pads changed with a bleed. Incorrect fluid amount used, rear too much front not enough."
• "I was really annoyed after I saw my receipt at home. I was charged £10 for lowering my saddle. I don’t know whether this is company policy, but I thought it was a real p*** take!"
• "A man named Chris charged me £5 to tighten two Allen key screws... However a bloke called ian is fantastic, great man with a great attitude."
• "The £50 voucher didn't cover the cost of the repair, we had to pay £40 on top only to find the front tyre was flat and the chain fell off whilst walking home."
• "The staff member that fitted it I can’t fault as he was polite but over his headset you could hear other staff members complaining that they wanted to go home on time."
• "Terrible experience using the Government-funded 'fix your bike' scheme."

Customer Experience

Pros:

• "Alex at the cycling department was absolutely amazing!"
• "Had an amazing experience with a young chap at Halfords with are bike which had dodgy forks."
• "We went to the shop very excited to have our bike car rack fitted and, even if we had to go through some difficulties, we’ve ended with a better choice and we are happy with it."
• "I am very careful who I let touch my pride and joy but I needn't worried he did a great job of fitting it and I couldn't tell anyone had been in my car let alone take trim off to install the wiring."
• "So very impressed with the service they provided."
• "Couldn't have met a nicer person and it made me so happy to see some really excellent customer service."
• "Fantastic experience here. Had a dashcam fitted last year, and a small windscreen chip repair done today."

Cons:

• "Not impressed at all. Went for a 10 point car check for the main reason of checking the battery as I’d been having some problems with it."
• "I wish I’d stuck to Amazon."
• "Halfords staff have always been exceptional in customer service. My experience this time was shocking, upsetting and dissapointing."
• "Truly woeful."
• "To be completely honest I was highly disappointed with some of the staff here."
• "Terrible customer service."
• "Incredibly rude and unhelpful staff; have had 2 very negative experiences in a row."