Halfords - Stoke Reviews Summary

Customer Service

Pros:

• "Well done to the staff a Hanley store working there socks of on Sunday 29.11.20 and a big thank you to the young man that helped me."
• "The young lady that fitted them knew exactly what she was doing... thanks so much fantastic service."
• "The business is clean and tidy and the people are pleasant, helpful and polite."
• "Very efficient and transparent service from Halfords. I would use again, a refreshing no hidden extras approach."
• "Great customer service, excellent workmanship and great advice."
• "The staff were very welcoming and professional."
• "Very friendly staff very helpful and professional."

Cons:

• "Shocking customer service Tried to get some wiper blades fitted here as our company fleet managements selected supplier."
• "All 3 ladies who were working were rude, attitude problem and obviously didn’t want to do their job at all."
• "Not impressed at all. First off oily paper towels were left in my car, service light not re set and never noticed until 2days later."
• "So when I went into ask how much longer till my will be seen the lady at the counter seemed to not have much care."
• "Guy at the counter was also blunt and quite rude."
• "Went to Halfords Hanley to purchase 2 dash cam cameras for my car and my wifes. I found the staff ignorant rude and lacking in manners."
• "Absolutely Terrible service paid in advance for CD stereo £149.99 booked time and date to have it fitted with a service based in South Africa went to the store on Victoria Road stoke-on-trent only to be told that they can't fit it after a week of waiting and still they haven't refunded me my money."

Product & Service Availability

Pros:

• "The main thing with Halfords is that you can get pretty much everything you need in one visit and they always have a very good selection of every kind of products."
• "Absolutely brilliant service, & very well priced."
• "Competitive prices and still maintaining covid-cautious environment is refreshing to see."
• "Got my car ready before quoted time so that's a bonus."
• "Definitely taking my car here for future problems that may arise with my car. Quick and Helpful service with my MOT."
• "Professional service from the guys. Always managed to fit me in quite promptly and happy to work around the working hours of others to get the job done on time."
• "Easy and convenient to book online, staff are great, and most importantly don't make you feel like you're getting conned into extra work! Timescales are great too so you know exactly how long it will be. Use Halfords for every MOT!"

Cons:

• "Put TOTALLY UNSUITABLE Tyre on my racer."
• "Just gives the impression that all halfords care about is overpriced services and air con refills."
• "The most horrific experience I've ever had. These ppl tries to charge me more than it supposed to be."
• "Well meant to have a full service and mot 4 and a half hours later nothing has been done they came back and were told it would be three four more hours because they hadn't done it yet not good customer service staff are lazy and full of excuses."
• "STEAR CLEAR ! . Took my car for an mot here. They failed it . Indicators and hazard warning not working."
• "Had MOT; knew there was nothing wrong with the car at all, especially given it had just been serviced by main dealer. However, they claimed a bulb was loose and when I went in tester told me ‘passed, no advisories’ (as expected) and that he just corrected a bulb in 10 seconds when testing (as I would have expected). Drive home and open the paperwork to see that he failed me on the headlight to then reissue a pass which he never discussed or disclosed was the case."
• "I would not recommend this store, they abuse their staff and abuse the people who go to them for help!"

Staff Attitude

Pros:

• "The guys there are always friendly and as a female customer I feel comfortable as they are not patronising at all unlike a lot of garages."
• "The guy who spoke to me at the being (maybe manger) felt like he cared, as I was considering booked my AC repair but let me know there was a long wait due to short staffs, which is understandable."
• "Amazing staff that can't do enough for you, one in particular called mat really stood out and helped with everything I needed if you're looking for a good trustworthy friendly and helpful garage there really is no other option."
• "Collected a pre-ordered bike and the gentleman who served us was great. Very knowledgeable and friendly."
• "All colleagues were extremely friendly and helpful, contacted to ensure the timings of the services were suitable and rearranged as necessarily."
• "The guys in the Autocentre were friendly and cheery."
• "Everyone I spoke with was super-friendly, courteous, knowledgeable and helpful."

Cons:

• "Attended the facility on Victoria Road in Stoke on trent after booking online was seen by the most argumentative jobs worth."
• "Refused to work on a car with an oil leak and insisted I took it 'back to where I got it'."
• "He was rude and lazy! He had attitude with the previous customer!!"
• "Do not go to halfords if you want to have an honest business serve you!!!"
• "The advisor... told me the bike still wasn’t ready."
• "Had a nightmare start with my new cross fuse ebike. Really not put together properly."
• "Very bad, sorry. i had gone for repair and they fitted faulty part."

Facility & Convenience

Pros:

• "The staff were really helpful, took my bike out of the car and upstairs for me."
• "The car was ready bang on time and I liked the fact that the car was waiting for me outside the reception doors."
• "I do like a halfords, weather its for car, bike me campervan it's got it all."
• "Got an appointment same day and received excellent service."
• "Went take car for full service, the bloke who saw me was very polite and explained what was available as extras if i was interested, but did not push for me to get them."
• "The team were friendly and efficient! They kept in contact with me throughout the day and explained the issues in easy to understand language."
• "Easy to book and was completed on schedule by friendly, polite staff."

Cons:

• "Victoria Road is a nightmare to pull out on."
• "Also getting out of the complex is an absolute nightmare! I must of been waiting to get out for a good 5 minutes."
• "Only thing that could be improved..maybe get a coffee machine for customers?"
• "Mot carried out, vehicle failed on 2 small items. No offer to repair or help get the car prepared for re-test."
• "Booked to have 2 new tyres on car got there 15 mins early got car finished 2 hours later very slow service."
• "Absolutely disgusting experience today! Charging to put pressure in bicycle tyres is beyond a joke and to be frank it's takings the piss."
• "Still fuming just returned from the store having booked a slot to have dash cams taken out, they simply took a pair of wire cutters and cut the wire then had the gawl to charge me £35 so be aware."