Halfords - Crawley Reviews Summary

Customer Service

Pros:

• "Friendly and professional service. Quickly fitted my new wipers with ease and I didn't have to wait."
• "Brilliant friendly service."
• "They explained how everything worked, gave me a demo, set up my electric scooter and fitted all the accessories in 15 minutes."
• "Very helpful, polite and professional."
• "The most helpful, kind and knowledgeable team of staff in the bike department upstairs of Crawley Branch."
• "Great service fantastic customer service, all round pleasant experience, well done Halfords Crawley staff 👍🏻👍🏻"
• "Halfords Crawley staff were absolutely excellent on my visits there, very knowledgeable, friendly, smiling & willing to help any way they could."

Cons:

• "you can now no longer speak to a store direct, you have to go through a South African call centre who have no clue."
• "Totally inept and inadequate customer service team!!!!"
• "Doesn't even deserve one star absolutely rubbish customer service. Has to be the worst store in the England."
• "Terrible experience. Called the store after weeks of waiting for a collection only to be told I have the wrong number very rudely."
• "Absolutely horrendous experience today at 2.15pm, was asked if I needed help by a staff member... and nobody arrived to help me."
• "From my experience at this store, store manager avoids customers, a member of staff was very rude and insulting."
• "Click and collect notifications good BUT staff service was poor."

Technical Service and Product Quality

Pros:

• "Bike tech omair really helped me out with my bike. Now I can go from A to B fast. He also offered to rectify my break problem within minutes and showed true technical knowledge."
• "Technician was punctual, very knowledgeable, and quick at doing the job which was not easy or straightforward."
• "Wolf changed my lights after a tried and failed attempt by myself."
• "Window crack repair. Went out of their way to squeeze me into the appointment diary the following day to avoid me needing to travel further."
• "Excellent service from James."
• "The mechanics know their stuff so well and I have always been pleased with the outcome."
• "Absolutely amazing, a guy called Martin went above and beyond to help me with my dash cam."

Cons:

• "I had to go to a radio specialist to complete the installation."
• "Never using Halfords for bike parts again I'm sticking to on line retailers."
• "This was my first experience with halfords crawley.i went to change my car's headlight bulb.they broke the clips... finally after fitting it was totally loose."
• "Have 'fixed' with them a small windscreen chip; after the job was done the chip looked 90% the same."
• "Booked my bike in as there was trouble with the backwheel and a few other things. When I went to pick it up found my frame was scratched. Halfords didn't take responsibility for the damage almost accused me of the scratches."
• "I buy my bike and wait 2 days to pick up. After I receive it I notice both wheels are not centered."
• "Went in for 4 new tyres and a 4 wheel alignment, and the 'great' mechanics at Halfords forgot to tight in all the nut bolts on the wheels."

Store Experience

Pros:

• "Ordered an item whilst in store via click and collect and received confirmation that it would be ready to collect in an hour."
• "Click and collect notifications good."
• "Open until 5pm on a Sunday! Where else can you get the parts and flies for a Sunday afternoon cruise around West Sussex!"
• "Didn't cost a bomb."
• "Great service, all social distancing observed."
• "The staff were very polite and friendly and all wearing ppe and socially distancing."
• "There wasn’t any queues, customers kept their distance from others, staff approached me near the back till to ask if they could help, quick, efficient, friendly & I was in and out within 6 minutes!"

Cons:

• "Today 1 March 2020 I was in Halfords in crawley to choose a good petrol cleaner for my car... Unbelievable!!!!!"
• "Nice big Halfords, located at the County Oak retail park. All the usual your expect, large all bicycle section covering the first floor."
• "Store was empty and the staff completely ignored us when we wanted information regarding car seats."
• "Store very open plan and easy to navigate."
• "Waste of time."
• "Now feels empty when you walk in, there’s space everywhere so it’s often better to order online."
• "However, the Halfords website is clunky and feels old, hard to navigate and bugs out so sadly I often shop elsewhere now."